Hotel Monaco

Hotels
7.8 (174 reviews)
Charles De Gaulle St 1 , Astana , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
Lack of amenities

Categories

Cleanliness
6.44
Multiple mentions of dirty towels, stained bedding, and overall poor maintenance indicating low cleanliness.
Service
9.41
Positive mentions of helpful staff and good customer service aspects.
Location
9.45
Good location with close proximity to cafés and tourist attractions.
Room Quality
7.4
Reports of old rooms, noise issues, and lack of basic amenities.
Amenities
6.93
Missing amenities like kettle and refrigerator, along with complaints about breakfast options.
Value for Money
7.89
A mixed perception of value for money considering the quality and pricing.
Food and Beverage
6.44
Negative feedback related to breakfast quality and limited options.
Overall Experience
8.41
A general mixed experience with highlights in location and service, but major drawbacks in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:24

Property Description

Luxurious Accommodation
Hotel Monaco, situated on the picturesque left bank of Ishim River in Astana, offers air-conditioned rooms with modern decor, flat-screen TVs, and private bathrooms. Enjoy the convenience of free WiFi and private parking during your stay.

Culinary Delights
Indulge in Mediterranean and national dishes at the on-site restaurant, and don't miss the buffet breakfast. Quench your thirst with a variety of drinks at the vibrant pub.

Convenience and Location
Benefit from conference room facilities and explore the nearby business center and iconic Bayterek Monument, just a 5-minute drive away. With Astana International Airport in close proximity, Hotel Monaco is the perfect choice for your stay in Astana.

Book your stay at Hotel Monaco now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for KZT 5,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 174 reviews
Cleanliness: 6.44
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.89
Food and Beverage: 6.44
Overall Experience: 8.41
M
Maken • solo_traveller • kz
10
2026-05-27 • via Nuitee
M
Meirambek • couple • kz
10
2026-05-25 • via Nuitee
S
Samal • solo_traveller • kz
10
Pros:

Все было классно, чисто и уютно. Персонал супер

Cons:

Все понравилось

2026-05-25 • via Nuitee
I
Ilya • solo_traveller • kz
3
Не соответствует ожиданиям
Pros:

Чисто

Cons:

Не работал лифт, завтрак подают только с 8.30 утра

2026-05-24 • via Nuitee
M
Maxat Z. Bekenov • solo_traveller • kz
10
2026-05-22 • via Nuitee
M
Marina • extended_group • ru
6
Классное место, хорошие отзывчивые работники, стоит "подлатать" ванные комнаты.
Pros:

Понравилась стилистика и месторасположение отеля, а также отзывчивые работники.

Cons:

Во многих номерах протекают ванны. Из-за этого есть отошедшие обои.

2026-05-20 • via Nuitee
O
Olzhas • solo_traveller • kz
10
👍
Pros:

👍

Cons:

👍

2026-05-20 • via Nuitee
B
Boya • extended_group • cn
10
2026-05-19 • via Nuitee
K
Konstantin • family_with_children • ru
7
Pros:

Завтрак и его подача очень плохие. Если это исправить, то отелю можно ставить очень хорошую оценку.

Cons:

Завтрак.

2026-05-19 • via Nuitee
V
Viktor • solo_traveller • kz
10
2026-05-19 • via Nuitee
N
Nurzhan • solo_traveller • kz
9
2026-05-16 • via Nuitee
N
Nurzhan • solo_traveller • kz
9
2026-05-16 • via Nuitee
Юлия • family_with_children • ru
9
2026-05-14 • via Nuitee
Сергей • couple • ru
9
Pros:

Расположение - топ!
Просторные номера с хорошим оснащением, приветливый персонал и возможность заселиться ночью. На этажах тихо и спокойно.
Есть небольшие недочеты по инфрастуктуре, но это совершенно некритично.

2026-05-12 • via Nuitee
G
Grigoriy • couple • kz
10
Pros:

Цена, расположение, размер номера-очень большой за такую стоимость

Cons:

Не подготовили номер для двоих, как было забронировано, но не так страшно

2026-05-11 • via Nuitee
Z
Zhanel • solo_traveller • kz
10
2026-05-11 • via Nuitee
K
KONSTANTIN • couple • ru
10
2026-05-11 • via Nuitee
A
Ali • solo_traveller • kz
10
Чистка решеток вентиляции, чистка швов на кафели в санузлах. Не критично, но сделать можно. В остальном все отлично.
Pros:

Хорошее местоположение, рядом находится парковая зона, приятно прогуляться вечером. Сзади отеля всегда есть свободные парковочные места. В номерах чисто и комфортно, завтраки полностью соответствуют своей цене. Персонал вежливый, внимательный и отзывчивый. В целом остались положительные впечатления от проживания.

Cons:

С решетки вентиляции в санузле падает накопившаяся пыль.

2026-05-10 • via Nuitee
S
Serikzhan • couple • kz
7
2026-05-10 • via Nuitee
O
Orynbassar • solo_traveller • kz
6
2026-05-05 • via Nuitee