Hotel Residencia Polanco

Hotels
6.7 (126 reviews)
Newton 272 Col. Chapultepec Morales , Mexico City , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dirty room
Amenities not functioning
Maintenance issues

Categories

Cleanliness
5.1
Some reviews mentioned the room was dirty and poorly maintained.
Service
8.06
Staff was described as friendly and helpful.
Location
8.1
Guests appreciated the great location with nearby amenities.
Room Quality
6.06
Rooms were spacious but had some maintenance issues.
Amenities
5.59
Some facilities were not functioning properly.
Value for Money
7.05
Good value for the price with respect to location.
Food and Beverage
7.1
Dining options were positively noted but not heavily discussed.
Overall Experience
6.57
Overall good experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Luxurious Suites with Prime Location
Residencia Polanco boasts stylish suites with amenities like cable TV and free WiFi. Each suite features a spacious layout with a king-size bed, living area, and a well-equipped bathroom.

Convenient Facilities
Enjoy the convenience of an on-site restaurant and complimentary private parking during your stay. With Polanco Metro Station just 700 meters away, exploring the city is a breeze.

Explore the Neighborhood
Situated in the upscale Polanco district, the hotel is surrounded by upscale shops, dining options, and embassies. Don't miss the nearby Chapultepec Park and the renowned National Anthropology Museum, both just a short walk away.

Book your stay at Residencia Polanco now for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.7
Based on 126 reviews
Cleanliness: 5.1
Service: 8.06
Location: 8.1
Room Quality: 6.06
Amenities: 5.59
Value for Money: 7.05
Food and Beverage: 7.1
Overall Experience: 6.57
O
Ortiz Tellez • solo_traveller • mx
10
2026-07-25 • via Nuitee
L
L.Fernando • solo_traveller • mx
8
2026-07-07 • via Nuitee
O
Ortiz Tellez • solo_traveller • mx
10
Pros:

Sin duda las habitaciones son muy completas y rústicas

Cons:

La difícultad para comunicarse con el personal

2026-06-23 • via Nuitee
B
Balc • solo_traveller • mx
1
Pros:

Las instalaciones sucias

Cons:

Se supone que por noche te limpian el cuarto y te dan toallas limpias, salí y al regresar todo igual no había toallas limpias ni shampoo para la segunda noche ,se le mencionó a la recepcionista y se molesto que le pidieramos

2026-06-15 • via Nuitee
F
Francheska • solo_traveller • us
10
2026-05-24 • via Nuitee
M
Mario • solo_traveller • ec
4
Hotel en las estado - ubicación buen
Pros:

Nada

Cons:

Olor a húmedo
Baño sucio las ventanas
Las vidrios del cuarto sucios
Muebles viejos

2026-05-15 • via Nuitee
S
Stephens • solo_traveller • mx
10
Excellent
Pros:

Excellent location in the heart of Polanco, always go back, I have stayed many times

Cons:

all good

2026-05-14 • via Nuitee
A
atenea • family_with_children • mx
5
Pros:

La amplitud de la habitación, el bajo nivel de ruido, la atención de personal, la ubicación,

Cons:

No hay aire acondicionado o ventiladores, hacia mucho calor y tuvimos que dejar abiertas las ventanas pero no tienen mosquiteros. No pudimos dormir por los molestos mosquitos.

2026-05-09 • via Nuitee
O
Olivia • family_with_children • mx
1
Pros:

La ubicación

Cons:

No tiene aire acondicionado, hace demasiado calor y haymuchos moscos, las toallas se ven muy sucias

2026-05-03 • via Nuitee
R
Rosa Elena Gallego Ordaz • couple • mx
9
Confortable y tranquila
Pros:

La ubicación y el espacio de la habitación es cómodo y amplio, muy bien el wifi. Se siente acogedora y el lugar muy tranquilo, descansamos super bien.

Cons:

La limpieza deficiente, estuvimos 3 noches y no pasaron a retirar la basura ni arreglar la cama. Y el agua de la regeadera no funcionaba el agua caliente.

2026-05-03 • via Nuitee
A
alberto chediak • solo_traveller • us
1
2026-04-19 • via Nuitee
• couple • mx
9
2026-04-18 • via Nuitee
A
Alberto M • couple • mx
9
2026-04-18 • via Nuitee
L
laura • family_with_children • mx
9
Buena y muy cerca de mi destino
Pros:

Muy cómodo

2026-04-16 • via Nuitee
D
De La Cruz • family_with_children • mx
9
Pros:

La tranquilidad

Cons:

El agua caliente tarda mucho en salir

2026-04-06 • via Nuitee
M
Margarita • family_with_children • mx
1
Pros:

Nada,

2026-04-03 • via Nuitee
V
Vestalia • solo_traveller • us
9
Pros:

Limpio y aseado !!

Cons:

Todo bien

2026-03-15 • via Nuitee
J
Jorge L Urbano H • family_with_children • mx
8
Pros:

Excelente Ubicación.

Cons:

La falta de Aires Acondicionado, cuando hay temperatura alta hace falta.

2026-02-23 • via Nuitee
T
Torres • couple • mx
8
Satisfecho
Pros:

La ubicación quedaba súper bien, y el personal muy atento a todo lo que requerimos

Cons:

Que no había un microondas para calentar algunas comidas, y el elevador no estaba en funcionamiento.
Cómo fui por una operación de ojos, pues tuve que subir escaleras

2026-01-25 • via Nuitee
G
Guiomar • solo_traveller • us
7
2026-01-24 • via Nuitee