Senkei Plaza

Hotels
7.8 (722 reviews)
Yumoto 592 , Hakone , jp

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Luggage storage
Non-smoking throughout
Concierge service
Public Bath
See all facilities

Review Highlights

Pros:
Great location
Beautiful onsen
Cons:
Needs renovation
Poor breakfast options
Uncomfortable beds

Categories

Cleanliness
6.8
The property is worn out and difficult to keep decently clean.
Service
8.8
Standard quality for this hotel tier.
Location
8.8
Good location; centrally located in Hakone, close to station.
Room Quality
7.3
Rooms were a good size, but bedding quality was poor and some rooms need renovation.
Amenities
8.3
Onsen facilities are enjoyable and well-received by guests.
Value for Money
7.8
Reasonable pricing, but issues with room comfort and amenities.
Food and Beverage
6.8
Limited breakfast options with poor variety for vegetarians.
Overall Experience
7.8
Enjoyable stay but with significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:07

Property Description

Luxurious Hot Spring Experience

Indulge in a relaxing stay at Senkei Plaza, nestled in the heart of Hakone Yumoto Onsen district. Unwind in the rejuvenating hot spring bath available for all guests, offering a truly authentic Japanese experience.

Multilingual Assistance and 24-Hour Service

Feel at ease with our dedicated staff fluent in English, Japanese, Vietnamese, and Chinese, available round the clock at the front desk to cater to all your needs and ensure a seamless stay.

Convenient Amenities and Nearby Attractions

Enjoy modern comforts in our well-equipped rooms featuring air conditioning, TVs, and private bathrooms. With Hakone-Yumoto Station nearby and attractions like Hakone Open-Air Museum within reach, Senkei Plaza offers both convenience and leisure.

Book now for a memorable stay at Senkei Plaza, where comfort and relaxation await you.

Important information:

The property has 4 floors in a building with no elevator.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.8
Based on 722 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 7.8
S
Stephen • solo_traveller • au
9
Takayama sensation
Pros:

The central location, easy going attentive staff, restaurant facility and free breakfast after my second night, shuttle bus service to station, large well lighted room with good amenities incl free Wi-Fi , open bath area, having to remove shoes and use slippers in premises, and overall value for money.

Cons:

Nothing.

2026-05-30 • via Nuitee
S
Stephen • solo_traveller • au
9
Senkei Sensation
Pros:

The cheerful efficient staff, clean, bright spacious room, restaurant, free breakfast on my second day, public indoor and open-air baths, central location less than Ikm to Hakoneyugato station, and shuttle service available in the morning (choice of 9.30, 10.15 or 11.00am).

The hotel staff also confirmed that I was able to book a free pass tour, covering train to Gora, cable car, free rope to Togendai, boat cruise to Hakonemachi or Motohakone-to, bus back to Hakoneyugota and finally local train the following day to Odawara station.

The woman at Information Centre Hakoneyugato had wrongly informed me that the free pass giving the boat cruise was not available. She said the only pass that I could buy was a Owakudan ticket, and that there was no ticket desk at the station meaning I would have to use a vending machine.

Thanks to the hotel staff I was able to book a 2 day free pass from the ticket centre in the station.

Cons:

Nothing at all. Everything was quite exemplary.

2026-05-28 • via Nuitee
M
Mauricio Guardia • solo_traveller • cr
9
2026-05-25 • via Nuitee
T
Tatiana • couple • jp
10
Amazing location
Pros:

Very nice and clean.

Cons:

-

2026-05-25 • via Nuitee
P
Pasquale • couple • it
9
Ottima struttura
Pros:

Camera ampia e spaziosa, letti comodi.
In stanza erano presenti: haori, yukata e zori per utilizzare l’onsen.

Cons:

Mi è parso che il personale non fosse particolarmente gentile. Anche quando abbiamo chiesto per lasciare i bagagli il giorno dopo (prima della partenza), non hanno fatto salti di gioia. Abbiamo quindi optato per un locker

2026-05-24 • via Nuitee
L
Larisa • solo_traveller • ru
9
Pros:

Отель расположен в красивом месте, в ущелье между двух живописных гор. Принимая теплую ванну на крыше отеля можно одновременно любоваться природой.
Отель расположен в шаговой доступности от жд станции, идти минут 15. Автобусы туда не ходят, можно заказать такси.
Комната была хорошего размера, очень уютная, на кроватях лежали кимоно, 2- а вида обуви, ходить дома и на улице.
В номере был чайник, правда куллера с водой нет, стояла только одна бутылка воды 0,5. В номере. Микроволновка есть на этаже, на ресенпшен можно налить горячей воды или кофе (растворимый).
Завтрак я не брала, не могу оценить.
Была приятно удивлена, что мой багаж занесли прямо в номер, который располагался на верхнем этаже, без лифта. Не знаю это мне повезло или всем так делают

Cons:

Нет лифта, ступени высокие, даже спустить багаж вниз было не легко

2026-05-24 • via Nuitee
Y
YU • extended_group • cn
8
温泉很舒服，房间干净，比预想的好
2026-05-19 • via Nuitee
J
Jo • solo_traveller • nz
8
Great location and friendly staff.
Pros:

The location was great - quiet, but close (walking distance) to town and the station. The staff were friendly and helpful, and we got upgraded to a bigger room, which was fantastic. The outside onsen was amazing.

Cons:

There's no lift to the upper floors, but thankfully we had light suitcases.

2026-05-18 • via Nuitee
P
Paula Tiba • solo_traveller • br
6
Pros:

O quarto é espaçoso e a cama confortável.

Cons:

O hotel é antigo, sem elevador. O senhor da recepção não fala inglês e não foi fácil entender as instruções do onsen.

2026-05-17 • via Nuitee
D
demarco36 • solo_traveller • br
6
Pros:

Boa localização.

Cons:

A ducha do chuveiro era muito ruim, além de ter um cheiro estranho e a cama do quarto não é confortável.

2026-05-17 • via Nuitee
F
Flavio • extended_group • it
9
2026-05-16 • via Nuitee
涂 • solo_traveller • tw
7
2026-05-16 • via Nuitee
E
Emmanuel • solo_traveller • fr
8
2026-05-10 • via Nuitee
C
Cathy • extended_group • fr
9
2026-05-09 • via Nuitee
T
Tsukasa • family_with_children • jp
5
2026-05-07 • via Nuitee
V
Vikas Basayya • solo_traveller • in
7
Pros:

The breakfast was really good ,and the staff was kind.

Cons:

1)there is no elevator trust me after a long day of walking it becomes hard to climb to 4th floor with luggage .
2)there is no public transportation to this place , it requires you to walk for some time ,hire a cab if u can .
To be fair the hotel staff did arrange a shuttle for me to yumoto hakone station but it was only one time after checkout .

2026-05-04 • via Nuitee
S
Suwapee • solo_traveller • au
9
Pros:

The indoor onsen is clean and spacious. The room is big, decorated in a nice western Japanese style. All amenities are provided. It is an easy 10 minute walk from train station. You get a nice view of the creek along the walk.

Cons:

The shuttle bus to station should start at 8 am as people want to start explore area early. The outdoor onsen need to switch time between man and woman.

2026-05-04 • via Nuitee
G
Genevieve • solo_traveller • nl
7
Rustig authentiek verblijf.
Pros:

Heerlijk rustig.

Cons:

Stukje lopen vanaf het station.

2026-04-30 • via Nuitee
D
Dean • couple • gb
7
Good location, 10 minutes or so walk from Halone-Yumoto train station and main bus stops.
Pros:

Location.

Cons:

Rather dated decor / facilities but well maintained and clean. Access to our part pf the hotel, at least, was restricted and by stairs only. Dismal ‘back yard’ outlook from room. Room 202.

2026-04-27 • via Nuitee
S
Sandy • family_with_children • fr
9
Agréable séjour
Pros:

Le lieu est très agréable et traditionnelle, la chambre est très spacieuse, le petit déjeuner est très bon.
Le onsen pour femme comme pour homme est très bien.

Cons:

Le seul petit bémol c’est d’être arrivé pour le petit déjeuner du matin un peu avant l’heure pour que dès l’ouverture on puisse le prendre et partir tôt en excursion.
Rentrés les premiers on a été servi en dernier 25 minutes plus tard…

2026-04-26 • via Nuitee