Balam Suites

Hotels
7.6 (320 reviews)
Calle 10 norte Entre av 15 y 20 , Playa del Carmen , mx

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Safety deposit box
Non-smoking throughout
Outdoor pool
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive service
Cons:
Cleanliness issues
Room quality complaints

Categories

Cleanliness
6.6
Multiple reviews highlighted issues with cleanliness, including dirty towels and cockroaches.
Service
8.6
Many guests praised the staff for their helpfulness, particularly noting attentive service.
Location
9.1
Numerous reviews appreciated the excellent location, being close to various attractions.
Room Quality
6.6
Some complaints about uncomfortable beds and poor facilities in the rooms.
Amenities
7.1
Reviews mentioned missing basic amenities and functionality issues with provided fixtures.
Value for Money
7.6
Generally seen as acceptable for the price, but some guests felt improvements were needed.
Food and Beverage
7.1
Guests noted limited payment options for breakfast, but some enjoyed other food options.
Overall Experience
8.1
Despite some negative aspects, many guests left with a positive impression overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 13:15

Property Description

Rooftop Pool for Relaxation
Enjoy a refreshing dip in the rooftop pool at Balam Suites, offering stunning views of Playa del Carmen.

Convenient Amenities
Each air-conditioned unit is equipped with modern conveniences such as a kitchen, flat-screen TV, and safety deposit box, ensuring a comfortable stay.

Ideal Location
Situated in the heart of Playa del Carmen, Balam Suites is just a short distance from Playacar Beach and ADO International Bus Station, making it a perfect choice for travelers seeking convenience and comfort.

Ready to experience the perfect blend of relaxation and convenience? Book your stay at Balam Suites now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 320 reviews
Cleanliness: 6.6
Service: 8.6
Location: 9.1
Room Quality: 6.6
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 8.1
J
Jacqueline solo_traveller mx
8
Pros:

donde se ubican esta cerca de la 5ta no hay mucho ruido por parte de otros locales o cosas x el estilo

Cons:

la cama tiene un ligero rechin y molestaba tmb la limpieza del baño. le hace falta

2026-07-16 via Nuitee
I
Ivan Tra solo_traveller de
6
Può migliorare con poco
Pros:

La posizione, vicino alla 5a ma non troppo. Oxxo e ristoranti nei paraggi

Cons:

Consumabili sotto il minimo accettabile. Sapone, shampoo, borse della spazzatura...sono essenziali soprattutto per i soggiorni corti.

2026-07-12 via Nuitee
R
Rodríguez solo_traveller mx
6
Excelente ubicación, departamento normal.
Pros:

Excelente ubicación

Cons:

El lugar esta un poco viejo y no esta muy limpio pero por el precio esta bien. Tuvimos un inconveniente con pequeños animalitos pero se soluciono despues de mover todo.

2026-07-09 via Nuitee
J
javier alejandro couple ar
10
No me quiero ir 😍
Pros:

La verdad todo excelente desde el personal y las instalaciones. La pileta tiene una vista hermosa . Está súper completo todo, tenes un centro comercial re cerca y la 5ta av a dos pasos . La verdad 10/10

2026-07-08 via Nuitee
R
Ricardo solo_traveller mx
10
Pros:

La tranquilidad del lugar

Cons:

Todo estuvo excelente

2026-07-06 via Nuitee
J
Jacky solo_traveller ec
5
2026-07-03 via Nuitee
Y
Yllescas solo_traveller mx
8
Pros:

La ubicacion

2026-07-02 via Nuitee
A
Antonio solo_traveller mx
10
2026-06-30 via Nuitee
S
Sevastyuk solo_traveller mx
1
Wouldn't recommend
Cons:

Cockroaches, dirty towels and linen, hair on the floor, water pressure low in the shower, the panarama windows both has a huge cracks, loud inside the facility, and extremely loud from the square, overpriced. Wouldn't recommend it. There's much better places for cheaper.

2026-06-30 via Nuitee
L
Luis Alejandro solo_traveller au
2
Shitty Room
Pros:

The location and the bed

Cons:

Aircon didn't work properly
Almost 10 days and they didn't clean nor even changed me the towels.
Super small window.
The room was super hot, no ventilation and not aircon working here.

2026-06-24 via Nuitee
M
Miriam Guadalupe solo_traveller mx
10
Pros:

Tranquilo, limpio con una hermosa vista a la plaza 28

2026-06-20 via Nuitee
G
Gela Quiroz solo_traveller mx
9
my confortable y Gustavo fue unn amor y super eficiente
Pros:

Gustavo fue un angel en mi estancia alla

Cons:

no servia la ducha tenia sarro

2026-06-18 via Nuitee
E
Edgar solo_traveller mx
10
Pros:

La ubicación increíble cerca de la quinta avenida

Cons:

Que un día se fue la Luz y hacia mucho calor

2026-06-18 via Nuitee
F
Fernando solo_traveller mx
8
Pros:

Limpio y ubicación

Cons:

El aire acondicionado funciona a medias y el ventilador no funciona

2026-06-17 via Nuitee
D
DANIEL ANGEL solo_traveller mx
8
2026-06-16 via Nuitee
C
Coralie couple fr
8
2026-06-15 via Nuitee
A
Adolfo family_with_children mx
5
tuve q salirme antes xq habia cucarachas
Pros:

ubicacion

Cons:

habia muchas cucarachitas

2026-06-04 via Nuitee
K
Kenya solo_traveller mx
10
Pros:

La ubicación, el estilo, la seguridad, el rooftop, el acceso a un patio, la cocina equipada

Cons:

Las escaleras muy angostas y empinadas hacia el sótano, no había mosquitero en la puerta corrediza hacia el patio, podrían sacar provecho si colocaran uno. Los blancos necesitan una actualización: sábanas con orificios, manchadas, las toallas percudidas.

2026-05-30 via Nuitee
D
Dicosimo solo_traveller ar
10
Pros:

Cercanía a la quinta avenida , y terminal ADO

2026-05-28 via Nuitee
D
Dora Lizbeth solo_traveller mx
9
2026-05-26 via Nuitee