Novotel Nairobi Westlands

Hotels
•
Novotel
8.9 (325 reviews)
Lower Kabete Road Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly Staff
Modern Rooms
Cons:
Food Temperature Issues
Noise from Nearby Activities

Categories

Cleanliness
8.71
Generally clean with a few mentions of issues with food temperature affecting perception.
Service
9.68
Staff are consistently mentioned as friendly and helpful, enhancing the overall experience.
Location
9.22
Conveniently located with positive remarks regarding situational advantages.
Room Quality
8.87
Modern rooms with good space and comfort, although some complaints about noise.
Amenities
8.7
Amenities generally meet expectations with a well-maintained modern hotel environment.
Value for Money
8.66
Value is seen as good, especially with the quality of the rooms and services.
Food and Beverage
8.21
Food received mixed reviews, with some complaints about temperature and preparation.
Overall Experience
9.18
Most reviews express a high level of satisfaction and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:45

Property Description

Luxurious Amenities - Novotel Nairobi Westlands offers an outdoor swimming pool, fitness centre, and terrace for guests to relax and unwind during their stay.

Family-Friendly Services - With a kids' club and room service available, families can enjoy a comfortable and convenient stay at this 4-star hotel.

Culinary Delights - Guests can indulge in a variety of dining options including Indian, Italian, and local cuisine at the hotel's restaurant. Special dietary requests are also accommodated.

To experience luxury, comfort, and delicious dining options in Nairobi, book your stay at Novotel Nairobi Westlands now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 325 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.22
Room Quality: 8.87
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 9.18
M
Mehmet • couple • fr
10
2026-07-13 • via Nuitee
L
Luis • couple • ae
5
2026-07-11 • via Nuitee
J
John • family_with_children • gb
10
FAB
Pros:

FAB

Cons:

NOTHING

2026-07-09 • via Nuitee
M
Mehmet • solo_traveller • fr
10
2026-07-08 • via Nuitee
Y
Yasmin • solo_traveller • gb
10
Pros:

The hotel was nice and clean the stuff was nice

Cons:

The rooftop restaurante the stuff are not welcoming I ordered mocktail was not available she recomended juice it was absouletly disgusting the stuff at the restaurante have stairing problem and not helpful

2026-07-07 • via Nuitee
E
Elizabeth • solo_traveller • ie
10
Pros:

The staff were exceptionally friendly and helpful. Bedrooms were comfortable and all areas were spotlessly clean and we'll maintained.

Cons:

Security was tight at the entrance, which made us feel safe while in the building but that it would be unwise to wander beyond the perimeter.

2026-07-06 • via Nuitee
J
Jessica • solo_traveller • cd
5
2026-07-05 • via Nuitee
A
Anorue • couple • ng
8
Great hotel
Pros:

Nice environment

2026-07-01 • via Nuitee
P
Pauline • couple • gb
9
Relaxing and enjoyable location brilliant
Pros:

Property facilities and cleanliness very good, food good and location. Staff friendly and helpful

Cons:

There was nothing not to like

2026-06-28 • via Nuitee
J
Jennifer • solo_traveller • fr
8
2026-06-20 • via Nuitee
C
Charles • couple • ae
9
Pros:

Facilities,location and courteous staff

2026-06-10 • via Nuitee
E
Egaddu • solo_traveller • ug
8
Pros:

Comfortable fit in the rooms, great spacing, great breakfast too !

Cons:

My laundry charge was double what was offered in the room cost sheet.

2026-06-05 • via Nuitee
A
AshayB • family_with_children • sg
8
amazing
2026-06-04 • via Nuitee
V
Valerio • solo_traveller • nl
8
Good stay
2026-05-26 • via Nuitee
G
Giuseppe • solo_traveller • it
8
Pros:

Very good breakfast

Cons:

Very noisy due to some guest at reception screaming at very late at the night

2026-05-12 • via Nuitee
W
Wumi • couple • gb
8
The hotel is really nice. The room designs are of 5 star quality.
Pros:

Everything

Cons:

Too close to the main road

2026-05-02 • via Nuitee
G
George • solo_traveller • gb
10
Awesome stay, great service would stay there again
Pros:

Cleanliness, polite staff, meals and excellent beds

Cons:

Nothing

2026-04-16 • via Nuitee
G
George • couple • gb
10
Perfect from start to finish
Pros:

Everything

Cons:

Nothing

2026-04-16 • via Nuitee
G
George • couple • gb
10
Great rooms, excellent staff, perfect location
Pros:

Everything

Cons:

Nothing

2026-04-16 • via Nuitee
M
Marina • family_with_children • ch
10
Es war alles aussergewöhnlich. Sehr empfehlenswert
Pros:

Das Personal war unglaublich nett, freundlich und kompetent.

Cons:

Es war alles perfekt.

2026-04-12 • via Nuitee