Novotel Nairobi Westlands

Hotels
•
Novotel
8.9 (333 reviews)
Lower Kabete Road Westlands , Nairobi , KE

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly Staff
Modern Rooms
Cons:
Food Temperature Issues
Noise from Nearby Activities

Categories

Cleanliness
8.71
Generally clean with a few mentions of issues with food temperature affecting perception.
Service
9.68
Staff are consistently mentioned as friendly and helpful, enhancing the overall experience.
Location
9.22
Conveniently located with positive remarks regarding situational advantages.
Room Quality
8.87
Modern rooms with good space and comfort, although some complaints about noise.
Amenities
8.7
Amenities generally meet expectations with a well-maintained modern hotel environment.
Value for Money
8.66
Value is seen as good, especially with the quality of the rooms and services.
Food and Beverage
8.21
Food received mixed reviews, with some complaints about temperature and preparation.
Overall Experience
9.18
Most reviews express a high level of satisfaction and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:45

Property Description

Luxurious Amenities - Novotel Nairobi Westlands offers an outdoor swimming pool, fitness centre, and terrace for guests to relax and unwind during their stay.

Family-Friendly Services - With a kids' club and room service available, families can enjoy a comfortable and convenient stay at this 4-star hotel.

Culinary Delights - Guests can indulge in a variety of dining options including Indian, Italian, and local cuisine at the hotel's restaurant. Special dietary requests are also accommodated.

To experience luxury, comfort, and delicious dining options in Nairobi, book your stay at Novotel Nairobi Westlands now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 333 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.22
Room Quality: 8.87
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 9.18
S
Sidi • couple • mr
8
2026-09-13 • via Nuitee
B
Bekzod • couple • uz
9
Overall, the hotel has good potential and some excellent staff members, especially Lan, whom we sincerely thank for his
Pros:

We stayed at Novotel Nairobi Westlands for two nights during our Africa safari trip.

On the positive side, the staff were generally very polite, welcoming, and helpful. A special thank you to Lan, who assisted us with our arrival and departure. He was extremely helpful, friendly, and professional, and his excellent attitude made a very positive impression on us.

Cons:

Unfortunately, there were several issues that we did not expect from a hotel of this brand and standard.

On one of the days, the elevator stopped working. I asked the reception several times over approximately 30 minutes what was happening, but I was repeatedly told that the elevator was working, even though it clearly was not. I would have appreciated an honest explanation instead.

Housekeeping was also disappointing. On the first day, nobody came to clean our room during the day. Only at around 5 PM did someone finally come and ask whether we wanted the room cleaned. For a hotel of this level, this is not the standard of service I would expect.

The following day, housekeeping cleaned the room but removed one of our pillows and the face towels without replacing them.

Another issue was the bathroom ventilation, which did not seem to work at all.

There was also a problem with the electrical sockets. Some sockets were designed to accommodate thicker plug types commonly used by guests from parts of Asia, but unfortunately those sockets did not work. For an international hotel receiving guests from different countries, functional and convenient power outlets are very important.

2026-09-11 • via Nuitee
T
Tracy • solo_traveller • ug
10
Pros:

Everything

Cons:

Nothing

2026-09-09 • via Nuitee
T
Tracy • solo_traveller • ug
10
Pros:

Everything

Cons:

Nothing

2026-09-09 • via Nuitee
A
Alfred Okot • solo_traveller • ug
2
2026-09-04 • via Nuitee
G
Grazia • family_with_children • it
10
2026-09-04 • via Nuitee
K
Kirimi • solo_traveller • ke
9
Very nice hotel for a staycation
Pros:

Beautiful and very clean

Cons:

Too expensive and the bottled water tasted weird, tasted like borehole water.

2026-09-01 • via Nuitee
D
Didier • couple • fr
9
SUPER à l'exception de Booking avec des différences notables dans les écrans affichées et la non rép
Pros:

Parfait, à part la lampe à droite du lit : trop basse

Cons:

Modifier la lampe

2026-08-26 • via Nuitee
M
Marcello • couple • it
10
Soggiorno perfetto
Pros:

Ambiente elegante ed accogliente, personale fantastico. Un grazie di cuore a Steve che ci ha accolto in maniera spettacolare. Il mio Hotel a Nairobi. Consigliatissimo.

Cons:

Orari di utilizzo dei Bar amoliabili

2026-08-20 • via Nuitee
C
Charmian • family_with_children • gb
8
Very good
Pros:

Great sized rooms with very comfy beds and clean bathroom

Cons:

Very slow service at the pool bar

2026-08-19 • via Nuitee
L
Loren • couple • us
8
modern, clean stay in Nairobi
Pros:

Tourists in Africa on safari tend to avoid Nairobi. It’s worth a couple of nights there to spend a day in Nairobi, visit the museums, etc. This is perfectly modern cosmopolitan hotel, clean and in a good location and good security. We skipped the buffet breakfast and walked 5-10 minutes to the nearby mall where there were a couple good cafe choices with full kitchen breakfasts and good pastries.

Cons:

Don’t rely on the concierge to book a restaurant reservation. He forgot the day before (I think) and booked too late the day of, and we wound up with a very late table at Carnivore – which is definitely an experience but doesn’t live up to the hype. It’s a Brazilian steakhouse which also has crocodile (actually very good), ox testicles (meh), ostrich meatballs (meh).

2026-08-15 • via Nuitee
R
Ronil • family_with_children • gb
8
Amazing staff, great location, shame about rooms.
Pros:

Staff amazing. Especially chefs who looked after us so well. Chef Ganesh and Chef Tony particularly.

Cons:

Suites were poorly furnished and designed. Huge space with sparse furniture. Walk in showers poorly designed with water always flooding bathroom. Pillows were awful.

2026-08-13 • via Nuitee
R
Ronil • family_with_children • gb
6
Thoroughly underwhelming rooms offset by smiling staff. Still not enough to return.
Pros:

Staff very pleasant and helpful

Cons:

Poorly furnished suites with ridiculous layout, poorly designed bathrooms. Pillows uncomfortable.

2026-08-13 • via Nuitee
R
Rens • family_with_children • nl
8
Heel mooi hotel met vriendelijk personeel.
Pros:

Personeel is erg vriendelijk en behulpzaam.

Cons:

Security is een beetje too much. Als je iets te eten mee naar binnen neemt, moet je een formulier invullen.

2026-08-12 • via Nuitee
D
David • solo_traveller • cz
9
2026-08-09 • via Nuitee
A
Annemiek • solo_traveller • nl
8
2026-08-09 • via Nuitee
M
Mehmet • couple • fr
10
2026-07-13 • via Nuitee
L
Luis • couple • ae
5
2026-07-11 • via Nuitee
J
John • family_with_children • gb
10
FAB
Pros:

FAB

Cons:

NOTHING

2026-07-09 • via Nuitee
M
Mehmet • solo_traveller • fr
10
2026-07-08 • via Nuitee