Hotel Carlota

Hotels
8.5 (432 reviews)
Rio Amazonas 73, Colonia Cuauhtémoc , Mexico City , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Polite and friendly staff
Interesting design
Cons:
Cleanliness issues
Room comfort complaints
Limited amenities in some areas

Categories

Cleanliness
7.96
Some reviews noted issues with cleanliness, such as feeling cold and not very clean.
Service
9.43
Multiple reviews praised the staff as very polite, helpful, and friendly.
Location
9.47
The location was frequently mentioned as excellent and convenient.
Room Quality
7.42
Some comments indicated that the rooms were uncomfortable and had issues with size and amenities.
Amenities
8.45
Amenities were noted as good in some reviews, though a few items seemed lacking.
Value for Money
7.91
Several reviews felt the pricing was high for the offered amenities and comfort.
Food and Beverage
8.46
The presence of snacks and the mention of a restaurant were positives, but there were issues with availability.
Overall Experience
8.93
The experience was generally positive, with compliments on service and location despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:34

Property Description

Convenient Location:
Hotel Carlota is situated just steps away from the famous Paseo de la Reforma Avenue and a short stroll from the bustling Reforma 222 shopping center, making it an ideal choice for travelers looking to explore the heart of the city.

Comfortable Accommodation:
The rooms at Hotel Carlota are equipped with modern amenities such as a flat-screen cable TV, private bathroom, and some even feature a terrace or balcony with pool views, ensuring a comfortable stay for every guest.

Exceptional Services:
Guests can enjoy a 24-hour front desk, on-site shops, and complimentary parking during their stay at Hotel Carlota, providing convenience and peace of mind throughout their visit.

Book your stay at Hotel Carlota now for a memorable experience in the vibrant city!

Important information:

Please note that Payment must be made prior to arrival via a payment link. After booking, guests will be contacted by the property for further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 432 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 8.93
A
Aura • solo_traveller • es
6
Pros:

La ubicación es excelente, la alberca es muy linda y es muy limpio.

Cons:

Desde muy temprano ponen música muy fuerte, parece que les tiene sin cuidado el descanso de los huéspedes, es terrible porque se los informamos y no hubo respuesta. Eso baja mucho la calidad de la experiencia. La ventilación e iluminación son insuficientes.

2026-09-19 • via Nuitee
P
Paul • solo_traveller • mx
10
2026-09-18 • via Nuitee
V
Víctor • couple • es
9
Pros:

La ubicación y el personal. Las zonas comunes estan muy bien. El personal de la cafetería muy amable y atento

Cons:

La habitación es un tanto peculiar, pero en general bien

2026-09-17 • via Nuitee
J
JUAN BERNARDO • couple • mx
10
TODO BIEN, GRACIAS
Pros:

TODO BIEN, GRACIAS

2026-09-15 • via Nuitee
C
Carlo Alberto • solo_traveller • it
10
Hotel post industriale nel cuore di CDMX
Pros:

Arredamento in stile Industrial, letti confortevoli, stanze molto ampie e bellissima vista interna sulla piscina.

2026-09-14 • via Nuitee
F
Frank • couple • be
8
2026-09-12 • via Nuitee
Z
ziyi • solo_traveller • us
10
2026-09-12 • via Nuitee
Z
Zaira Alejandra Arévalo • solo_traveller • mx
9
Pros:

Hotel is super well located.
Staff was super warm

Cons:

The room was late. We received the keys 30 minutes later because it wasn't still clean.

2026-09-11 • via Nuitee
A
Aishat • couple • us
10
2026-09-11 • via Nuitee
E
Eggert • couple • it
10
2026-09-09 • via Nuitee
Y
Yoali • couple • us
10
Espectacular
Pros:

Todo muy limpio y lo mejor de todo es que es pet friendly, el agua de la alberca es calientita ideal para nadar a cualquier hora (dentro del horario establecido), el personal muy amable.

2026-09-09 • via Nuitee
L
Lolita • couple • us
1
AVOID AT ALL COST
Pros:

The staff is very helpful and kind. Location was ideal as well.

Cons:

This is probably one of the worst hotels I’ve ever stayed at. It’s SO NOISY, to the point you can’t sleep, between the laundry carts that make so much sound when they move down the halls, the kitchen washing dishes, the staff leaving around 1 am and others coming in at 6 am, the HORRIBLE sound of the industrial elevator. It’s so bad!! And if you try to go to sleep during the day forget about it because the music from the pool is so loud as well. Pillows are horrible too, had to sleep with a rolled up towel instead. Shower is so basic, it’s giving motel vibes. They also charged me in the property claiming that booking messed up the rate I got offered. Even when booking said I shouldn’t pay anything else.

2026-09-08 • via Nuitee
M
MARIO • couple • es
5
Nunca más
Pros:

Localización

Cons:

Las habitaciones aunque ponían en booking que tenían 30m2 en realidad no tendría más de 15. Pet friendly, pero se desentienden de los perros. Tuvimos un perro en la habitación de al lado ladrando toda la noche porque los dueños se fueron y le dejaron ahí. El hotel no ofreció ninguna solución, me dijeron que ellos no podían entrar en las habitaciones.

2026-09-07 • via Nuitee
H
Hermela • solo_traveller • au
2
only good this is the bed and linens. Go somewhere else with a vibe and soul.
Pros:

The bed was comfy. I arrived a little early and very sick they let me check in early and that was nice plus the location was very central. Good food stalls outside as well.

Cons:

some of the staff were a bit rude. Also very scary as a female traveller to have a male housekeeper walk into my room at 8am when checkout is at 11am... I was naked and alone. I screamed and they left. But reception didn't apologies for the inconvenience and the fright. I wasn't offered a coffee or late checkout or breakfast complimentary its like oh get over it... Im a venue manager id never let a guest leave in tears and scared.

2026-09-03 • via Nuitee
S
Sophia • solo_traveller • gr
10
Wonderful experience.
Pros:

The decor, the pool and the wonderful staff.

Cons:

Nothing

2026-09-01 • via Nuitee
S
Susana • solo_traveller • mx
10
Pros:

La comodidad de las habitaciones y la ubicación es excelente, atención muy personalizada.

Cons:

Que no tengan espejos de cuerpo entero en la habitación. Todo lo demás estuvo excelente.

2026-09-01 • via Nuitee
R
Rachel • couple • us
7
2026-09-01 • via Nuitee
M
Mario • couple • es
9
2026-08-30 • via Nuitee
K
Kévin P. • couple • fr
9
Très bel hôtel moderne et chaleureux. Emplacement idéal !
Pros:

L'ambiance industrielle de l'établissement, originale et totalement conforme aux photos en ligne. L'éclairage de la chambre et les équipements. La qualité du linge de lit. Les produits d'hygiène de qualité mis à disposition (gel douche, shampoing, savon et crème de grande marque). La fourniture d'une bouteille d'eau chaque jour et de quelques boissons et snacks offerts à l'arrivée. La situation de l'hôtel dans une rue calme, mais à quelques dizaines de mètres de zones très animées. La sécurité de l'hôtel.

Cons:

Petit manque de lumière naturelle dans la chambre malgré la fenêtre. L'insonorisation de la chambre pas très efficace (bruits de la cour de l'hôtel le matin).

2026-08-29 • via Nuitee
R
Robert • couple • us
9
2026-08-28 • via Nuitee