Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Cons:
Issues with cleanliness
Breakfast quality inconsistent
Value for money concerns

Categories

Cleanliness
8.7
Several comments indicate issues with room maintenance and old furniture.
Service
9.7
Staff received positive mentions for friendliness and helpfulness.
Location
10
Frequent praise for the hotel's ideal location near attractions.
Room Quality
9.7
Rooms are described as spacious and comfortable by multiple reviewers.
Amenities
9.7
The gym and spa received specific positive feedback for their quality.
Value for Money
8.7
Some reviews questioned the hotel's value given high prices and service inconsistencies.
Food and Beverage
8.2
Breakfast is noted as good but varies in quality and choice, not up to 5-star standards.
Overall Experience
9.7
Many guests express satisfaction, despite some concerns, overall a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:50

Property Description

Developed over the years by the Moretti family, the eclectic and elegant Florentine house you find today is a few steps from the Medici Chapels and the famous Duomo of Florence. Set 500 meters from Santa Maria Novella Train Station, the property is also a 10-minute walk from the picturesque Piazza della Signoria and the Ponte Vecchio.

Individually Designed Rooms and Suites:
Discover 40 rooms and suites with unique ceramics, Simmons beds, sumptuous marble bathrooms, and modern luxury amenities.

World-Class Medical SPA and Beauty Center:
Enjoy Pilates Reformer Studio, fitness classes, and beauty treatments for ultimate relaxation and rejuvenation.

Nine Bistro and Tailored Guided Tours:
Dine at Nine Bistro and explore Florence with personalized guided tours for a memorable stay.

Book now for an unforgettable experience at our Florentine hotel!

Important information:

Please note that children under 14 years of age cannot access the spa and the fitness center.

Please note that the access to the SPA is subject to an Extra charge of 25 Euro per person.

The affiliated garage is available from 7:00 AM until 12:00 AM.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for € 50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 50 per day.

Location

Guest Reviews

9.3
Based on 755 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 9.7
K
Katherine • solo_traveller • ca
1
2026-05-23 • via Nuitee
J
John • solo_traveller • us
10
2026-05-23 • via Nuitee
S
SIRA • couple • es
5
Pros:

Ubicacion y personal

Cons:

La huesped de la haitacion de arriba llevaba tacones a las doce de la noche y a las 7.30h de la mañana, corriendo con ellos por la habitacion.

2026-05-19 • via Nuitee
M
Munoz Gonzalez • couple • co
9
Mágica
Pros:

Todo

2026-05-11 • via Nuitee
L
Laurent • couple • fr
8
2026-05-10 • via Nuitee
P
Petr • family_with_children • cz
10
2026-05-05 • via Nuitee
D
Doruk • family_with_children • tr
9
Excellent location, fabulous property, great staff
Pros:

The building itself, the art displayed, the friendly staff everything about it was truly fabulous.

Cons:

I can usually find something bad to say, but not here 😃

2026-05-04 • via Nuitee
B
Branko • couple • rs
8
2026-05-03 • via Nuitee
T
Teresa • couple • es
10
Hotel mas que excelente en Florencia
Pros:

Hotel excepcional en localizacion, atencion, servicio y calidad. Totalmente recomendado y espero poder volver pronto.

2026-05-03 • via Nuitee
F
Fay • couple • gb
6
Hotel was ok, but not of 5* calibre
Pros:

Very well located, easy walking distance to most major sights

Street facing room on low floor was far less noisy than expected

Staff in the front desk were great, accommodated our pre-check in request with no issue and were generally helpful throughout the stay

Cons:

Didn’t feel like a 5* at all. We preference staying in boutique, design-driven hotels so have a lot of reference points, including another hotel on this same trip in Rome that was excellent, and this simply didn’t measure up. The furniture in the room was very haphazard, nothing matched or felt intentional, or particularly functional - small bedside tables, wardrobe that was difficult to hang things in. Room also had very high ceilings and low natural light with lighting that wasn’t sufficient so the room felt dingy.

Breakfast was mediocre, especially the selection of fruits and vegetables with the dishes. Ordered the pancakes one morning expecting them to come with fruits/berries but they were simply just pancakes. Vegetables with the eggs was simply a side salad and not cooked. Is this a huge issue? No. But it just doesn’t align with experiences or expectations of a hotel in this class.

Everything was “fine”, nothing was awful about the stay, but was ultimately disappointing for expectations of a 5*, luxury hotel.

2026-04-25 • via Nuitee
I
Ilian • couple • bg
9
2026-04-25 • via Nuitee
Y
Yuya • couple • jp
10
2026-04-23 • via Nuitee
M
Mohamed • couple • ae
10
Absolutely beautiful
Pros:

Where do I start? The staff were exceptionally helpful. We wanted some help with rental cars and they immediately assisted in that. We wanted to go to the outlet mall and they provided full instructions and how to get discount. Every-time I called reception I knew that whatever my concern was it was going to be resolved.

We went there for our honeymoon. The preps for the room was above and beyond. My wife was very happy and so I was happy. The facilities are all there, from full-access spa to wonderful breakfast and dinner, to a gym, to a pilates area with private instructors, and to yoga classes. We almost felt like we didn’t want to even leave the hotel and see Florence.

I had no intentions to revisiting a place I have already been to, but hotel number nine made me want to keep revisiting Florence.

Cons:

Nothing, zero. nada

2026-04-19 • via Nuitee
E
Edward • solo_traveller • ph
8
Highly recommend this well staffed hotel with nice gym and sauna.
Pros:

The staff was awesome and very helpful from restaurant recommendations to helping with airline and train issues I had. The gym was good and the sauna was nice.

Cons:

n/a

2026-04-15 • via Nuitee
W
Wendy • family_with_children • us
9
Pros:

Room had 2 bathrooms, great for 3 people.

Cons:

Could use more storage for clothes.

2026-04-13 • via Nuitee
S
Stephen • solo_traveller • de
9
2026-04-13 • via Nuitee
J
Jane • family_with_children • gb
9
Fab
Pros:

Extremely chemo g and helpful staff and perfect central location. Lovely breakfasts

Cons:

Not enough natural daylight for me

2026-04-12 • via Nuitee
• extended_group • it
6
2026-04-06 • via Nuitee
J
Joao Pedro • couple • pt
1
Don’t go, this is not whatsoever a five star hotel!!!!
Pros:

The staff, the front desk, the man who carried the luggage, they saved the hotel and the trip .

Cons:

I really don’t know how do get the five stars, you deserve 3 stars! We do not like of anything, the breakfast I paid for and went for one day and the rest I had out of the hotel. I was literally robbed!!!

2026-04-05 • via Nuitee
P
Paul • couple • fr
8
2026-04-03 • via Nuitee