Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Cons:
Issues with cleanliness
Breakfast quality inconsistent
Value for money concerns

Categories

Cleanliness
8.7
Several comments indicate issues with room maintenance and old furniture.
Service
9.7
Staff received positive mentions for friendliness and helpfulness.
Location
10
Frequent praise for the hotel's ideal location near attractions.
Room Quality
9.7
Rooms are described as spacious and comfortable by multiple reviewers.
Amenities
9.7
The gym and spa received specific positive feedback for their quality.
Value for Money
8.7
Some reviews questioned the hotel's value given high prices and service inconsistencies.
Food and Beverage
8.2
Breakfast is noted as good but varies in quality and choice, not up to 5-star standards.
Overall Experience
9.7
Many guests express satisfaction, despite some concerns, overall a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:50

Property Description

Developed over the years by the Moretti family, the eclectic and elegant Florentine house you find today is a few steps from the Medici Chapels and the famous Duomo of Florence. Set 500 meters from Santa Maria Novella Train Station, the property is also a 10-minute walk from the picturesque Piazza della Signoria and the Ponte Vecchio.

Individually Designed Rooms and Suites:
Discover 40 rooms and suites with unique ceramics, Simmons beds, sumptuous marble bathrooms, and modern luxury amenities.

World-Class Medical SPA and Beauty Center:
Enjoy Pilates Reformer Studio, fitness classes, and beauty treatments for ultimate relaxation and rejuvenation.

Nine Bistro and Tailored Guided Tours:
Dine at Nine Bistro and explore Florence with personalized guided tours for a memorable stay.

Book now for an unforgettable experience at our Florentine hotel!

Important information:

Please note that children under 14 years of age cannot access the spa and the fitness center.

Please note that the access to the SPA is subject to an Extra charge of 25 Euro per person.

The affiliated garage is available from 7:00 AM until 12:00 AM.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for € 50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 50 per day.

Location

Guest Reviews

9.3
Based on 764 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 9.7
M
Michael • family_with_children • us
5
Great location in center of town but service lacking and maid service very slow, also service for requests very slow or
Pros:

Location, AC, bathtub

Cons:

Service was not friendly

2026-06-30 • via Nuitee
N
Nenad • couple • rs
9
Nice stay in the heart of Florence
Pros:

Location,
Staff

Cons:

Amenities

2026-06-28 • via Nuitee
L
Laura • extended_group • us
8
2026-06-28 • via Nuitee
F
Florian • couple • ch
5
2026-06-25 • via Nuitee
F
Fayeeza • solo_traveller • za
10
Very comfortable stay.
Pros:

The staff were extremely friendly and helpful, especially Francesca and Nadeem. The other front desk staff & concierge were also very efficient and helpful.

Cons:

There can be greater variety at breakfast. Guests should not be charged for a handful of cut fruit at breakfast when requested with yoghurt.

2026-06-23 • via Nuitee
B
Bruce • couple • us
9
2026-06-10 • via Nuitee
F
Fayeeza • solo_traveller • za
9
Excellent
Pros:

Very close to all sights, shops, restaurants etc.

Cons:

Good service by staff

2026-06-07 • via Nuitee
D
Daniel • solo_traveller • il
10
I went to see a flamenco show and one of the stuff I think his name David recommended a place which I enjoyed it very mu
Pros:

The stuff was friendly and very much helpful.

Cons:

None!

2026-06-03 • via Nuitee
A
ANDREW • couple • au
7
2026-05-30 • via Nuitee
M
Mady • couple • il
8
2026-05-30 • via Nuitee
B
Basem • family_with_children • jo
10
2026-05-29 • via Nuitee
I
Irina • solo_traveller • ge
9
2026-05-25 • via Nuitee
K
Katherine • solo_traveller • ca
1
2026-05-23 • via Nuitee
J
John • solo_traveller • us
10
2026-05-23 • via Nuitee
S
SIRA • couple • es
5
Pros:

Ubicacion y personal

Cons:

La huesped de la haitacion de arriba llevaba tacones a las doce de la noche y a las 7.30h de la mañana, corriendo con ellos por la habitacion.

2026-05-19 • via Nuitee
M
Munoz Gonzalez • couple • co
9
Mágica
Pros:

Todo

2026-05-11 • via Nuitee
L
Laurent • couple • fr
8
2026-05-10 • via Nuitee
P
Petr • family_with_children • cz
10
2026-05-05 • via Nuitee
D
Doruk • family_with_children • tr
9
Excellent location, fabulous property, great staff
Pros:

The building itself, the art displayed, the friendly staff everything about it was truly fabulous.

Cons:

I can usually find something bad to say, but not here 😃

2026-05-04 • via Nuitee
B
Branko • couple • rs
8
2026-05-03 • via Nuitee