Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness of rooms
Cons:
Poor bathroom facilities
Limited heating
Inaccurate booking information

Categories

Cleanliness
7.6
Several reviews mention immaculate rooms but also criticize some bathrooms.
Service
8.6
Owners are described as warm and polite, with positive mentions of hospitality.
Location
8.6
Central location near attractions is frequently praised.
Room Quality
7.1
Some rooms were criticized for size and bathroom facilities, with limited heating.
Amenities
8.1
Basic amenities like WiFi are functional, but some lacked sufficient hot water.
Value for Money
8.1
Good value for location, but concerns expressed about overall quality.
Food and Beverage
8.1
Complimentary beverages were appreciated, though limited options noted.
Overall Experience
8.6
Overall positive sentiments about stay, with minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:05

Property Description

Central Location near Accademia Museum and Train Station

Comfortable and Well-Equipped Rooms
Experience compact and clean rooms at Souvenir Maya, each equipped with a wash basin, LCD TV, fridge, and fan. Choose from a variety of room types, including en suite rooms, those with shared bathrooms, and unique rooms with a shower cabin and tea/coffee maker.

Historic Building with Modern Amenities
Situated on the 3rd and 4th floors of a historic building, Souvenir Maya seamlessly blends old-world charm with modern comforts. Enjoy easy access to the Fortezza da Basso Congress Centre just a short walk away.

Book your stay at Souvenir Maya now and immerse yourself in the beauty of Florence!

Important information:

A surcharge of EUR 50 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 662 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8.6
G
Gemma • couple • it
4
Wouldn’t be back
Pros:

Nothing really

Cons:

Very dated, no air con during an incredibly hot summer

2026-09-19 • via Nuitee
L
Louise • solo_traveller • au
8
Beautiful affordable hotel in Florence.
Pros:

Beautiful older style pensione..now a hotel. Well set up and lovely people. Lots of character and good value.

Cons:

It was a bit difficult to find as Google Maps sent me to another hotel. Some directions and info on the three flights of stairs would be helpful.

2026-09-18 • via Nuitee
N
nicole • family_with_children • us
10
Pros:

The most beautiful hotel in Florence! The owner, Andrea, is very gracious and kind, I will not forget his hospitality towards me. He treats his guests like family. I am so grateful to have chosen this hotel, and will return next time I am in Florence. Grazie di cuore, Andrea. -Nicole

2026-09-18 • via Nuitee
E
Eva • solo_traveller • ru
7
A very nice place in the center of Firenze! A really good option for one or two nights here.
Pros:

The location is quaint and whimsical! The decor inside is unparalleled. An assortment of memorabilia adorns the inside coridors. The room was small but quite cosy. There's a sink and a shower cabin in the room. The rooms are also nicely decorated. There is, unfortunately, no toilet in the room, so you have to exit it and go to the communal bathroom on the floor. Really sucks when you need to pee at night. There's a water dispenser on the reception floor that dispenses sparkling and still water. There's also an assortment of teas available for travellers and a tin of cookies. Overall very cosy and comfortable!

Cons:

The noise at night and almost no soundproofing. Whenever someone closes or opens the door - everything shakes! So buy some earplugs. And the windows have no mosquito nets. I was bitten a lot! Also it is quite tiresome to go to the third floor without an elevator. The shower inside my room was really bad, but I haven't checked out the communal one bc I was too tired after my long days.

2026-09-17 • via Nuitee
J
Juan • solo_traveller • es
6
It's ok
Pros:

Good location between downtown and the main train station. Fine for short stays if you want to explore the city.

Cons:

The check-in process was a bit complicated, with a lot of back-and-forth messaging, but the owner was always very friendly

2026-09-16 • via Nuitee
S
Sabine • solo_traveller • ca
8
2026-09-16 • via Nuitee
L
liying • solo_traveller • cn
8
装个空调就便好
Pros:

干净，设计精巧，地段很好

Cons:

没有空调，闷热，虽然有电扇声音响，直吹不行，开窗近路边很噪，反正2晚没睡好，还脖子还热出菲子。

2026-09-14 • via Nuitee
H
Hamit • solo_traveller • tr
9
2026-09-13 • via Nuitee
M
Meihua • solo_traveller • at
9
Pros:

住宿主人热情友好，退房后还带我参观他的楼顶露台。虽然不提供早餐，但是提供免费咖啡，茶和点心。

Cons:

遗憾的是卫生间是共用的

2026-09-13 • via Nuitee
F
Françoise • solo_traveller • fr
9
Un séjour inattendu, plein de belles surprises
Pros:

J'ai beaucoup apprécié l'accueil bienveillant et chaleureux du propriétaire qui est plein de petites attentions pour les résidents. La situation géographique de cet établissement est un plus.
L'établissement est très tranquille, et c'est vraiment très agréable, après de longues ballades dans la magniique ville de Florence;

Cons:

Rien

2026-09-12 • via Nuitee
C
Catherine • solo_traveller • nl
8
Lovely authentic hotel
Pros:

The owner was super friendly and welcomed me personally! The room was very authentic and spacious for the middle of Florence. I could walk everywhere by foot!

2026-09-12 • via Nuitee
K
Kate • solo_traveller • au
6
Basic and a little bit rough
Pros:

The staff were friendly. It building and furnishings have an old world charm. It was in a relatively quiet part of town a pleasant stroll from the main touristy parts. It was incredibly hot when I arrived by the staff altered my booking, at no extra cost, to a room with air conditioning

Cons:

It was incredibly hot. My room smelt stale and had an intense smell of cheap perfume.

2026-09-11 • via Nuitee
B
Buritica Vasquez • solo_traveller • au
7
Pros:

Location. The bed was comfortable.

Cons:

Not aircon

2026-09-10 • via Nuitee
D
Dick • solo_traveller • nl
6
Het heeft voldaan
Pros:

De locatie

Cons:

Geen eigen toilet

2026-09-07 • via Nuitee
J
Jingshu • solo_traveller • cn
10
太棒了，一定要住这里！
Pros:

这是一个家庭旅馆，历史很久，房子维护的很好，看得出主人的用心，host很热心很友善很贴心，甚至每天都帮我打扫房间，我真的很喜欢这里！

2026-09-06 • via Nuitee
G
Geoffroy • couple • fr
8
Cons:

Pas de Clim
Pas de TV qui fonctionne
Le wifi ne fonctionne pas dans la chambre du fond ….

2026-09-06 • via Nuitee
M
margherita • solo_traveller • it
9
Pros:

mi hanno assegnato una stanza migliore di quella che avevo prenotato

2026-09-04 • via Nuitee
S
Sarah • solo_traveller • de
10
charming family run place in the heart of Firenze
Pros:

Charming place, in the family for many generations, five minutes from the academia, safe and calm athmosphere, nicest owner, very personal, feels like home, good for women who travel alone

2026-09-04 • via Nuitee
H
HU • solo_traveller • it
8
2026-08-31 • via Nuitee
A
Alma Charlotte Lillemor • couple • de
8
Gute Unterkunft mit schöner Ausstattung
Pros:

Schön eingerichtete Unterkunft, es gab Wasser, Tee und Kekse kostenlos, die Lage war gut und das Personal freundlich

Cons:

Da die Unterkunft keine Klimaanlage hatte war es im Sommer unglaublich warm im Zimmer außerdem sind es ein paar Treppen zu laufen.

2026-08-25 • via Nuitee