Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness of rooms
Cons:
Poor bathroom facilities
Limited heating
Inaccurate booking information

Categories

Cleanliness
7.6
Several reviews mention immaculate rooms but also criticize some bathrooms.
Service
8.6
Owners are described as warm and polite, with positive mentions of hospitality.
Location
8.6
Central location near attractions is frequently praised.
Room Quality
7.1
Some rooms were criticized for size and bathroom facilities, with limited heating.
Amenities
8.1
Basic amenities like WiFi are functional, but some lacked sufficient hot water.
Value for Money
8.1
Good value for location, but concerns expressed about overall quality.
Food and Beverage
8.1
Complimentary beverages were appreciated, though limited options noted.
Overall Experience
8.6
Overall positive sentiments about stay, with minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:05

Property Description

Central Location near Accademia Museum and Train Station

Comfortable and Well-Equipped Rooms
Experience compact and clean rooms at Souvenir Maya, each equipped with a wash basin, LCD TV, fridge, and fan. Choose from a variety of room types, including en suite rooms, those with shared bathrooms, and unique rooms with a shower cabin and tea/coffee maker.

Historic Building with Modern Amenities
Situated on the 3rd and 4th floors of a historic building, Souvenir Maya seamlessly blends old-world charm with modern comforts. Enjoy easy access to the Fortezza da Basso Congress Centre just a short walk away.

Book your stay at Souvenir Maya now and immerse yourself in the beauty of Florence!

Important information:

A surcharge of EUR 50 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 581 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8.6
S
sheng hua couple au
5
2026-05-30 via Nuitee
A
Anna couple us
3
Great location but wouldn’t recommend.
Pros:

Great staff and very attentive (water fountain stopped working and they got it fixed right away)! Great location as well, very walkable to everything you could want to do!

Cons:

The rooms were SO HOT. The shower in front of the bed made it so humid it was terrible, and there was no dehumidifier in the rooms either when it was definitely needed. ALSO, the showers went from ice cold to boiling hot.

2026-05-29 via Nuitee
G
Gerrit solo_traveller nl
7
Goed, het is een prachtige stad
Pros:

Vriendelijk ontvangst, Ligging dicht bij het oude centrum, dicht bij de tram T2 vliegveld

Cons:

Hotel ligt aan een drukke straat. In de avond muziek van tegenover gelegen hotel .

2026-05-29 via Nuitee
K
Krystyna solo_traveller fr
10
Parfait à tout niveau
Pros:

Absolument tout ! Au petits soins : thé, café, ventilateurs et bien sûr, et avant tout l’accueil de Andrea, gentil et prévenant.

2026-05-29 via Nuitee
M
Mariko solo_traveller nl
9
Zeer goed hotel!
Pros:

Ik had een kamer aan de rustige zijde van het hotel! En Airco was fantastisch!

Cons:

De vele trappen die je moest lopen. Maar dat was ook echt het enige😊

2026-05-28 via Nuitee
A
Adolfo solo_traveller ar
8
2026-05-27 via Nuitee
M
Máximo solo_traveller ar
7
2026-05-27 via Nuitee
H
Harkness solo_traveller gb
7
Nice room and location. Need to improve on address accuracy and have working WiFi
Pros:

Great location! To get around the city from. Cute and comfortable room.

Cons:

The address on Google maps wasn't correct. So had to call the host on arrival. Also the WiFi didn't work for my entire stay (3 nights!)

2026-05-26 via Nuitee
R
Raquel solo_traveller es
8
ESTUPENDA. REPETIRÍA EN ESTE HOTEL PORQUE LA UBICACIÓN ESTÁ FENOMENAL
Pros:

LA UBICACIÓN, LA LIMPIEZA Y EL SILENCIO. ES UN HOTEL MUY TRANQUILO.

2026-05-25 via Nuitee
J
Joanna couple pl
9
Miły pobyt w spokojnym hoteliku
Pros:

Wygodny przytulny pokój, wygodne łóżko, czysto, miły pomocny personel

Cons:

Duży hałas z ulicy, brak windy do dyspozycji

2026-05-24 via Nuitee
S
Sahar solo_traveller de
10
An incredibly cozy, clean, and welcoming stay in the heart of Florence with exceptional hospitality.
Pros:

I had an incredible stay at Souvenir Maya! The place was beautiful, super clean, and located within walking distance of the city’s main attractions, which made exploring so easy. The neighborhood also felt very safe, especially as a solo female traveler.

I booked a room with a shared bathroom and was a little concerned at first, but everything was spotless at all times. There are multiple bathrooms available, so it was always convenient and never crowded. The whole place has such a cozy and welcoming atmosphere.

Andrea was absolutely amazing! He was incredibly kind, attentive, and helpful throughout my stay. I was lucky enough to manage an early check-in, which was greatly appreciated after arriving in the city. He also kindly allowed me to leave my luggage for a long time after check-out. You can genuinely tell how much he cares about his guests. He shared the fascinating history of the accommodation with me and was kind enough to show me the rooftop view of the building, which was absolutely stunning.

I honestly wouldn’t think twice about booking this place again for my next trip to Florence. Highly recommended!

2026-05-24 via Nuitee
T
Tomita solo_traveller jp
7
2026-05-23 via Nuitee
L
Laura SOLEDAD solo_traveller ar
9
Pros:

​Muy buena experiencia en Florencia. Inicialmente reservé por cuatro días, sumé una noche antes de llegar y, ya en el lugar, decidí agregar otra más.

​El personal fue muy amable y resolutivo ante mis cambios repentinos: hicieron lo imposible para conseguirme una habitación con baño privado, un gran gesto de cortesía. Además, el lugar cuenta con una estación de agua fresca y/o para tomar algo caliente. Muy recomendable por su excelente predisposición, la limpieza es buena y esta cerca de todo.

2026-05-23 via Nuitee
P
PACQUEAU solo_traveller fr
10
5 nuits à souvenirs Maya
Pros:

Proche du centre ville.
Andrea était très gentil et accomodant.
Propre.

2026-05-23 via Nuitee
C
cecilia solo_traveller ch
7
I had a good time
Pros:

The location is excellent and have my own shower in he room.

Cons:

The toilet is located in the hallway and is shared with other residents. During my stay, I found it ok as there were quite a few female residents. The landlord mentioned that some rooms have private toilets, but those are more expensive.

2026-05-22 via Nuitee
M
Mario Ricardo solo_traveller it
9
2026-05-21 via Nuitee
M
Melinda solo_traveller ch
10
2026-05-21 via Nuitee
P
Prabhdip couple it
5
2026-05-20 via Nuitee
L
Libor solo_traveller cz
9
Pros:

The place is really great, right in the heart of Florence. Also, the communication was really helpful.

Cons:

All fine.

2026-05-18 via Nuitee
M
Manex couple es
10
2026-05-18 via Nuitee