Hotel Astoria

Hotels
7.9 (2137 reviews)
Pilatusstrasse 29 , Luzern , CH

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Great breakfast
Spacious rooms
Cons:
Noise from neighboring rooms
Cleanliness concerns
Claustrophobic room feel

Categories

Cleanliness
7.43
Some reviews highlighted cleanliness issues, such as old shoes and socks under the bed.
Service
8.4
Most reviews praised the friendly and helpful staff, contributing positively to the service experience.
Location
8.44
Many reviews mentioned the hotel being centrally located and convenient for accessing local attractions.
Room Quality
6.89
Mixed sentiments; rooms were spacious but some were noted as claustrophobic with poor sound isolation.
Amenities
7.92
Amenities like the rooftop bar and breakfast options received positive feedback.
Value for Money
7.88
Despite minor complaints, many guests felt the value, especially with breakfast included, was good.
Food and Beverage
8.43
Breakfast received positive remarks for variety and quality.
Overall Experience
7.8
Overall, the experience reflected a good stay despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:41

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 2137 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 7.8
Z
Ziona • solo_traveller • il
8
Pros:

ארוחת בוקר טובה, שירות טוב, חדר נחמד,מיטות סבירות

2026-09-19 • via Nuitee
E
Erich • couple • de
8
Gelungen
Pros:

Lage Hotel perfekt

2026-09-19 • via Nuitee
Q
Qingsong • extended_group • us
9
2026-09-17 • via Nuitee
J
Jiri • solo_traveller • cz
9
2026-09-16 • via Nuitee
G
Gadi • couple • il
1
נתנו לנו חדר בקומה 6 מתחת למועדון היתה מסיבה לא יכולנו לישון כל הלילה רעש מחריד
Cons:

נתנו לנו חדר בקומה 6 מתחת למועדון היתה מסיבה לא יכולנו לישון כל הלילה רעש מחריד התיקרה של החדר מתחת למועדון הרעש היה היה מחריד עד 4 בבוקר

2026-09-16 • via Nuitee
J
Jean • couple • lu
8
2026-09-15 • via Nuitee
R
Rishika Agrawal • extended_group • sg
9
Great location. Triple room was amazing. In house restaurants and bar in hotel quite good.
Pros:

I had booked a triple room as I was with my parents. We got a corner room and 3 proper beds. The room was excellent! Location was really good too, and the hotel restaurants had quite good food too. Hotel was more upscale than my expectations (based on the pics I had seen online).

Cons:

Breakfast buffet was not bad, but as vegetarians I hoped for a bit more options. Some of the staff were Indian so they were helpful in accommodating my parents needs (like super hot water for tea). The other thing was that everyday the breakfast was literally the same. But this seemed to be the case in ALL hotels we stayed at in Switzerland.

2026-09-14 • via Nuitee
D
Dayana • couple • ch
8
Troppo caro per il servizio offerto.
Pros:

Posizione

Cons:

Prezzo

2026-09-13 • via Nuitee
J
Juzhong • couple • ph
10
2026-09-13 • via Nuitee
D
Duygu • couple • tr
10
Herşey çok güzeldi personel ilgili ve güler yüzlüydü
Pros:

Personel güler yüzlüydü ayrıca merkezi yerde olması çok iyiydi

2026-09-11 • via Nuitee
M
Mark • couple • au
9
Modern hotel in excellent location.
Pros:

Modern well appointed hotel in a great location. Excellent breakfast. Friendly and helpful staff

2026-09-10 • via Nuitee
S
Sagar • family_with_children • us
9
2026-09-09 • via Nuitee
B
Bich Huong • couple • vn
8
2026-09-07 • via Nuitee
M
MONICA • solo_traveller • it
10
Abbiamo trascorso pochi giorni ma intensi. Lucerna è fantastica. Ristorneremo sicuramente
Pros:

La comodità e la gentilezza del personale, soprattutto nel consigliare ristoranti e nell’organizzazione delle attività

Cons:

Nulla

2026-09-07 • via Nuitee
M
Mohamed • family_with_children • eg
1
Don’t recommend
Pros:

Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir

Cons:

The Breakfast too limited
Rooms don’t worth it at all
I asked for a 2 room connected and a room with king bef and other with twin bed and they replied by the reservation we will do sir,and once arrived they replied we don’t have !!!! Even the reception in ground floor must go up 1 floor no one is waiting to give a help for baggage

Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir

They care only about selling nights not the client pleasure and experience

2026-09-07 • via Nuitee
W
Weining • extended_group • us
9
Great place!
Pros:

Good location, good space, clean bathroom

Cons:

Wish the bathroom has doors, even you are family you don’t want to hear everything going on in there. 😂

2026-09-04 • via Nuitee
F
Francisco • couple • es
10
2026-09-02 • via Nuitee
S
Suraj • extended_group • kw
9
Pros:

Perfect location, Easy and safe parking, comfortable stay

2026-08-31 • via Nuitee
J
Jana • couple • ch
7
Ein Standard Hotel
Pros:

Die Lage

Cons:

Preis-Leistung nicht gerechtfertigt. Bett leider gar nicht bequem. Das Doppelbett bestand aus zwei Einzel betten, die nachts in der Mitte auseinander gerutscht sind. Sehr unangenehm

2026-08-30 • via Nuitee
J
Jose L. • solo_traveller • es
8
2026-08-29 • via Nuitee