Hotel Astoria

Hotels
7.9 (1704 reviews)
Pilatusstrasse 29 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Great breakfast
Spacious rooms
Cons:
Noise from neighboring rooms
Cleanliness concerns
Claustrophobic room feel

Categories

Cleanliness
7.43
Some reviews highlighted cleanliness issues, such as old shoes and socks under the bed.
Service
8.4
Most reviews praised the friendly and helpful staff, contributing positively to the service experience.
Location
8.44
Many reviews mentioned the hotel being centrally located and convenient for accessing local attractions.
Room Quality
6.89
Mixed sentiments; rooms were spacious but some were noted as claustrophobic with poor sound isolation.
Amenities
7.92
Amenities like the rooftop bar and breakfast options received positive feedback.
Value for Money
7.88
Despite minor complaints, many guests felt the value, especially with breakfast included, was good.
Food and Beverage
8.43
Breakfast received positive remarks for variety and quality.
Overall Experience
7.8
Overall, the experience reflected a good stay despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:41

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 55 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 1704 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 7.8
C
Carlos María Enrique • extended_group • ar
4
No se justifica pagar 520 CH o 665 dólares por noche
Pros:

Solamente la ubicación.

Cons:

Habitación … 1) Super pequeña para 3 pax. 2) No tiene lugar para la vestimenta, hubo que dejar toda en las maletas, ni una mísera percha y menos aún guardarropas. 3) No tiene frigobar. 4) Internét prácticamente inexistente.

2026-05-30 • via Nuitee
I
Ionel • solo_traveller • ro
6
Cons:

Check out foarte devreme

2026-05-29 • via Nuitee
T
Tiwari • solo_traveller • in
9
Pros:

Decent room. Stayed at herjog premium. Men at reception were great. I don't recall their names though.

Cons:

Poor bus connectivity. Railway station is just a km but u have to walk 300 mtr to get to a bus. And u can't walk a km with luggage.

2026-05-28 • via Nuitee
T
Thais • couple • ch
8
2026-05-28 • via Nuitee
T
Turlough • couple • ch
7
Nice but not memorable
Pros:

The pros were a big very comfortable bed (which made for a very good nights sleep), a good spacious bathroom with a big shower which had two different shower heads and could comfortably fit two people. There were plenty of towels with toiletries (soap, body conditioner etc.).

The room was well laid out, tidy and quiet. We were able to manage the air conditioner controls quite easily so the temperature was just right.
There was a television that boasted English channels (ITV also) but we ended up not using it.

We really enjoyed the breakfast the next morning. Both English and Continental were offered - with plenty of different options available - croissants, toast, Gipfeli, jams, marmalades, yogurts, fruit, cold meats and so on. The staff were friendly and attentive during the breakfast.

Cons:

Upon check-in, you would be advised to get concrete directions to your room as the hotel seems to be split over two buildings (or so we were told by a staff member) and we did end up a bit lost.

Even though the bed was really comfortable, the room was very generic - perhaps some more small pictures, vase, mural etc. - something - it just felt a bit empty, that something was missing besides the milk for the coffee machine.
The view from the room was not very nice, looking out at a concrete courtyard and across at the other rooms - maybe some flowers and vegetation in the courtyard may have helped here?
The room safe could be a bit bigger as I could not fit my 11¨ iPad in it.

To be honest, we found the hotel to have no real ambience or something unique / different / memorable that would make it stand out. Perhaps, the introduction of a theme would help differentiate it from other hotels and make it more memorable - something incorporating the history of Luzern?

As there was only one lift available, we decided to check out earlier so as to avoid any rush / potential delay the next morning.

We felt, bearing in mind the view and genericness of the room, we felt that the price paid was a bit high.

2026-05-26 • via Nuitee
P
Perruchoud • couple • ch
7
2026-05-25 • via Nuitee
T
Timothy • family_with_children • us
7
For a quick visit to Luzern, this was a good choice for location, cleanliness, comfortable bedding.
Pros:

very clean. very polite staff. Nice bedding for third person in each room I reserved. Less than 10 min to train station. Close to river walk.

Cons:

shower drain did not drain well. Called front desk, but maintenance didn't get to it while we were staying. The other room I reserved had no problem. Due to low lip of the shower stall, water started to overflow.

2026-05-25 • via Nuitee
E
Elena • solo_traveller • ch
6
2026-05-24 • via Nuitee
A
Arin • couple • am
10
2026-05-24 • via Nuitee
G
Graziano • solo_traveller • ch
5
Pros:

Payer Fr 380 pour une nuit et ne pas pouvoir dormir car extrêmement bruyant !!!

Aucune indication pour placer nos vélos et charger la batterie.
Beaucoup de groupes le client individuel n est visiblement pas le bienvenu !
Vraiment pas satisfaisant pour le prix et pdj et taxe en sus ...!!!

Cons:

Unique Hôtel disponible à Lucerne

2026-05-24 • via Nuitee
A
Anıl Gurcay • couple • ae
7
2026-05-23 • via Nuitee
H
Helmut • couple • at
7
für einen Kurzurlaub jederzeit wieder
Pros:

Zentrale Lage

Cons:

keine Tür zum Badezimmer

2026-05-20 • via Nuitee
G
Gary and Jennifer • solo_traveller • us
8
2026-05-19 • via Nuitee
M
MKI • family_with_children • nl
9
2026-05-19 • via Nuitee
F
FARHAD • family_with_children • in
7
2026-05-19 • via Nuitee
E
evilping • couple • tr
9
With some improvements to the room amenities and facilities, this could easily be a 5* experience
Pros:

Hotel Astoria has so much going for it, the location is absolutely perfect, just 5 minutes walk from the train station, Chapel Bridge and Lake Lucerne, making it an ideal base for exploring this stunning city and the surrounding mountains.

The rooftop bar is a real highlight and the staff were helpful throughout our stay.

Cons:

we did experience a few comfort issues that we feel are worth mentioning for future guests. The bathroom had no door separating it from the bedroom, which affected privacy and comfort. The air conditioning system was quite noisy and unfortunately the main heating was not functioning during our stay, a portable electric heater was provided as a substitute, which was not quite sufficient for a 4-night stay. Storage space was also limited, with only some open shelves near the TV rather than a proper wardrobe.

2026-05-18 • via Nuitee
I
Israr Ahmed • couple • us
8
2026-05-18 • via Nuitee
R
Rafi Aliyev • solo_traveller • az
10
Pros:

Everything

Cons:

Nothing

2026-05-18 • via Nuitee
S
Shanmugam Balaji Mudaliar • extended_group • gb
8
2026-05-17 • via Nuitee
R
Raghav • couple • in
7
Pros:

Location and cleanliness

Cons:

Not decent facility to reach to your room with luggage and no help provided for the same

2026-05-15 • via Nuitee