Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Poor amenities
Room quality concerns

Categories

Cleanliness
5.3
Several reviews mention cleanliness issues, including unclean linens and bathrooms with smells.
Service
8.3
Most reviews note that the staff are friendly and attentive, despite some negative interactions at reception.
Location
8.8
The hotel is conveniently located near the center, which many guests appreciate.
Room Quality
6.3
Rooms have been noted as lacking natural light and having old bedding, leading to dissatisfaction.
Amenities
6.8
The pool was reported as dirty and non-functional, which negatively affects the amenities rating.
Value for Money
7.3
Some reviews indicate the price does not align with the quality of service and amenities.
Food and Beverage
7.8
Breakfast is generally described as good, contributing positively to guests' experiences.
Overall Experience
7.8
While there are multiple complaints, guests generally had moderately positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:01

Property Description

Outdoor Swimming Pool and Terrace
Hotel Sonetto offers guests a relaxing stay with its outdoor swimming pool and terrace, perfect for unwinding after a day of exploring Santiago.

Convenient Amenities
With a 24-hour front desk, concierge service, and tour organizing options, Hotel Sonetto ensures a hassle-free experience for all guests, catering to their every need.

Delicious Dining Options
Start your day right with a scrumptious continental breakfast available every morning at Hotel Sonetto, setting the tone for a day full of adventure in Santiago.

Experience comfort and convenience at Hotel Sonetto - book now for an unforgettable stay in Santiago!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.3
Based on 161 reviews
Cleanliness: 5.3
Service: 8.3
Location: 8.8
Room Quality: 6.3
Amenities: 6.8
Value for Money: 7.3
Food and Beverage: 7.8
Overall Experience: 7.8
M
Macarena del Pilar • couple • cl
5
2026-07-21 • via Nuitee
A
arce molina • couple • cl
10
2026-07-16 • via Nuitee
C
Camilo • extended_group • cl
8
2026-07-15 • via Nuitee
T
Tatiane • extended_group • br
1
Horrível é nojenta
Pros:

Minha experiência neste hotel foi bastante decepcionante. As instalações e o conforto deixaram muito a desejar, mas o principal problema foi a limpeza dos quartos, banheiros e lençóis, que estavam sujos e com aspecto de má conservação.

O café da manhã também foi muito ruim, com pouca qualidade e opções insatisfatórias. Além disso, o atendimento dos funcionários foi um dos pontos mais negativos da estadia: muitos estavam mal-humorados, foram grosseiros e pouco prestativos.

A localização foi apenas razoável, mas não compensou os diversos problemas encontrados. Pelo valor pago, o custo-benefício foi muito ruim. Espero que o hotel melhore especialmente a limpeza, a qualidade do café da manhã e o treinamento da equipe de atendimento.

2026-07-12 • via Nuitee
O
Ossandon neira • solo_traveller • cl
10
2026-07-08 • via Nuitee
M
Marquez • solo_traveller • cl
8
Pros:

Lo cercano al centro

2026-07-07 • via Nuitee
H
Herdin • solo_traveller • cl
10
Pros:

Todo

2026-06-30 • via Nuitee
J
Jara • solo_traveller • cl
7
Pros:

Habitación cómoda, buena ubicación , bonito lugar.

Cons:

Aseo baño y piso con pelos
Terminé pagando mas que la reserva
Desayuno regular y sin posibildad de elegir. No coincide con las fotos.

2026-06-15 • via Nuitee
F
felipe • couple • cl
1
no recomendable, muy sucio
Pros:

Desayuno...

Cons:

baños sucios, mala hermeticidad de ruido, un asco.

2026-06-15 • via Nuitee
C
Cristian • solo_traveller • cl
10
2026-06-04 • via Nuitee
D
Dermeson • extended_group • br
9
Maravilhosa
Pros:

Localização

Cons:

Falta de cabides pra acomodar roupas e toalhas

2026-06-02 • via Nuitee
P
Paola • solo_traveller • cl
1
Decepción total y falta de criterio
Cons:

Yo le pagué una reserva a mi mamá y mi hija para poder trasladarse cerca del lugar de la clínica y se tuvieron de ir el mismo día por las pésimas instalaciones y problemas en los baños otra vez sin televisión como pueden cobrar un valor que no fue usado por la nula preocupación del cuidado de habitaciones y lo peor que nadie se preocupo porque se fueron altiro

2026-05-23 • via Nuitee
R
RICHART GARCIA • family_with_children • mx
10
¡Fantástico!
Pros:

El personal es muy servicial.....fue una estancia sumamente placentera....gracias.

2026-05-19 • via Nuitee
H
Herdin • solo_traveller • cl
10
Pros:

Todo

Cons:

Nada

2026-05-19 • via Nuitee
R
RICHART GARCIA • family_with_children • mx
10
¡Fantástico!
Pros:

¡Todo me gustó!, pero mucho más el trato del personal, es muy servicial, muy amable.

2026-05-19 • via Nuitee
M
Migangel88 • solo_traveller • cl
8
2026-05-12 • via Nuitee
A
Alejandro • solo_traveller • cl
9
Pros:

Hermoso lugar limpio tranquilo

2026-05-09 • via Nuitee
A
Andres • solo_traveller • cl
4
No volvería
Pros:

Ubicación

Cons:

Ducha tapada, secador de pelo malo, control tv con problemas sin plataformas Netflix etc

2026-05-07 • via Nuitee
S
Salas • solo_traveller • cl
10
Pros:

La ubicación

2026-05-04 • via Nuitee
L
Luis • solo_traveller • cl
9
2026-04-30 • via Nuitee