Taj Santacruz

Hotels
•
The Indian Hotels Co Ltd
8.9 (2788 reviews)
Chhatrapati Shivaji International Airport ( Domestic Terminal) Off Western Express Highway, Santacruz (East) , Mumbai , in

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor service at check-in
Limited food options

Categories

Cleanliness
8.76
Several guests reported issues with cleanliness and maintenance in bathrooms.
Service
9.53
While some reviews mentioned poor service during check-in, overall staff friendliness was praised.
Location
9.77
Convenient location next to Mumbai Terminal 1, ideal for both business and leisure.
Room Quality
9.22
Rooms were noted for being comfortable with high-quality bedding.
Amenities
8.75
Amenities received mixed reviews; some guests found them lacking and monotonous.
Value for Money
8.21
Some guests felt the price did not match their expectations of a 5-star experience.
Food and Beverage
7.76
Limited meal options and repetitive breakfast items were common complaints.
Overall Experience
9.23
Despite several grievances, many guests ultimately felt satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 18:00

Property Description

Luxurious Accommodations with Runway Views
Experience unparalleled luxury at Taj Santacruz with spacious rooms offering stunning views of the airport runway. Located just minutes away from major business districts and exhibition centers, our hotel is the perfect choice for discerning travelers.

Relaxation and Recreation
Unwind by the year-round outdoor pool or enjoy a refreshing drink at the bar while taking in the serene pool views. For ultimate relaxation, indulge in a rejuvenating spa treatment or unwind in the sauna available at your convenience.

Culinary Delights
Savor exquisite dining experiences at our Chinese and Italian restaurants, China Inc and Rivea, or opt for a diverse culinary journey at Tiqri, our all-day dining restaurant offering multi-cuisine delights.

Book your stay at Taj Santacruz now to indulge in luxury and convenience during your visit to Mumbai.

Important information:

Please note that for security purpose all Indian guests are required to present a valid photo ID proof (Voter's ID, Driving License, Aadhar Card, any other ID with address approved by the Government of India. A Pan Card is not acceptable). All international guests are required to present a valid passport and visa. For Indian guests, cash settlements of INR 25000 and above will require a pan card copy during check out.

Children accompanying guests who book meal inclusive plans will be entitled to a free stay in the existing bedding on room only basis. For meal inclusion, a child supplement would be charged at check-in. Please reach out to the hotel for further details on the child supplement.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 3,750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2788 reviews
Cleanliness: 8.76
Service: 9.53
Location: 9.77
Room Quality: 9.22
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 9.23
S
Swati • solo_traveller • in
10
2026-07-24 • via Nuitee
M
Matteo • solo_traveller • it
9
Pros:

Tutto molto bene come sempre. Camera pulita e spaziosa, servizi ottimi e puntuali, ristorante con cibo di qualità

2026-07-23 • via Nuitee
A
avadhesh yadav • family_with_children • in
9
2026-07-23 • via Nuitee
P
Pravesh • solo_traveller • in
10
At taj one feels like a king
Pros:

My first choice is always taj

2026-07-23 • via Nuitee
P
Prasanth • extended_group • bh
7
Overall good, could be better
Pros:

Good property, well maintained, centrally located.
Excellent house keeping

Cons:

The lift, the restaurant heavily smells of cooking oil. Not an ideal place if you have an important meeting to attend to have food here and go as you will smell of the cooking oil. This is due to the live cooking that happens in the restaurant area.

The Taj Club lounge on the 6th floor - needs better staffing who are pleasant and engaging. The quality of staff here were
well below what you would expect in a club floor

The food was just about average in terms of taste.

2026-07-21 • via Nuitee
A
Archana • couple • in
9
2026-07-21 • via Nuitee
N
Nisar • family_with_children • in
10
2026-07-21 • via Nuitee
S
Suresh • family_with_children • in
8
ITS PLASENT STAY AND GOOD STAFF
Pros:

BREAKFAST GOOD ANV VALUE OF MONEY

Cons:

ROOM SPACE

2026-07-20 • via Nuitee
A
Alankar • family_with_children • za
9
Excellent airport T1 option
Pros:

Excellent location especially for transiting
Great pick up service from T1
You can literally walk upto terminal

Cons:

As such nothing

2026-07-19 • via Nuitee
M
Mohd Abdul • couple • in
9
Feels like home
Pros:

Ambience

Cons:

Nil

2026-07-19 • via Nuitee
A
Anand • family_with_children • in
1
2026-07-18 • via Nuitee
V
Vishal • couple • gb
5
Stay was ok, however, I am yet to get my security money retained. The have no idea why they had to retain, perhaps they
Pros:

Location

2026-07-17 • via Nuitee
M
mohan • extended_group • us
6
2026-07-15 • via Nuitee
S
Solanki • couple • in
6
2026-07-13 • via Nuitee
T
Tahirhasan • family_with_children • ae
7
2026-07-12 • via Nuitee
K
Kazi • couple • bh
10
2026-07-11 • via Nuitee
I
Imran • family_with_children • sa
8
2026-07-11 • via Nuitee
V
Venugopalan • couple • gb
9
2026-07-10 • via Nuitee
V
Venugopalan • couple • gb
9
Overall very nice place to stay close to airport
Pros:

Location

2026-07-10 • via Nuitee
R
Rahul • couple • in
10
2026-07-10 • via Nuitee