Gateway Bekal

For such a large property, there is only one restaurant, which serves local and global cuisine. Though the breakfast spread was good, the food was nothing great. The South Indian breakfast was mediocre and were not tasting authentic at all.
Restaurant was too crowded during breakfast time and there was too much delay for the made to order items.
Ambience of the bar was not very appealing.
Check-in wait time was too long.

1. Unwelcoming Reception Experience

The lady who handled our check-in was not welcoming at all. There was no smile, warmth, or effort to make us feel comfortable. We genuinely felt like unwanted guests. Even simple questions such as bird-watching timings were answered vaguely, without any enthusiasm to help.

I later noticed similar complaints in other Google reviews, which suggests this is not an isolated incident. A luxury hotel's first impression starts at reception, and Gateway Bekal failed badly in this aspect.

2. Serious Safety Issue – Broken Glass in Room 209

This was the most disturbing part of our stay.

On the first night, my 4-year-old daughter found sharp pieces of broken glass on the bed. While checking further, we found more glass pieces on the floor. This means the room was either not cleaned properly or not inspected before allotting it to a family with small children.

I immediately informed reception. Instead of immediately shifting us to another room, the duty manager first asked whether housekeeping could come and clean the room. I found this response completely unprofessional. The safety of guests, especially children, should never be compromised.

Only after insisting repeatedly was the room changed. This incident alone is enough for me to question the hotel's maintenance and safety standards.

3. Poor Buffet Management

Breakfast was chaotic.

On Day 1, sambar remained empty for over 30 minutes. Staff were either unaware or not bothered.

On Day 2, I waited nearly an hour for an egg omelette. Waiting for such a basic breakfast item for that long in a premium hotel is unacceptable.

4. Overall Experience

Most of the staff appeared indifferent and lacked hospitality. The property itself may look beautiful, but good hotels are remembered for service, safety, and attention to guests—not just scenery.

This trip was meant to be quality family time, but instead it became a disappointing experience and a waste of hard-earned money.

Frequent electric fluctuations.

Management is more money minded. Charging for what is not worth ...
Even pool is not temperature controlled. Lot of mosquitos

Pool timing

The check in could have been more relaxing, the rooms could have been more clean during check in, suite rooms wallpaper could be redone, as they were old and peeling off, all issues like hot water and kettle could have been fixed before customer arrival pls .

Staff were busy on the phone .even while they are walking they are glued to the mobile. I have ordered Rasam which did not have the typical flavor and taste. Buffet breakfast was average. None of the south Indian dishes reflected original taste except IDLY!
Water gets clogged after the shower and shower head had stains. One of the table top had stains
Last but not the least someone else’s name was displaying on the TV when i entered the room.!
Placed IRD order for french fries and got the call back to reconfirm the flavor ( lack of basic product knowledge)
Surprising to see these from Taj a TATA company though they have challenges in their airlines segment as well which i am a regular user.
So no complaints… i was expecting these surprises so its fine…

Very good