Aktun Bacalar

Hotels
8.6 (84 reviews)
Calle 28 entre avenida 5 y 7 Sin numero , Bacalar , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Noisy environment
Limited service visibility

Categories

Cleanliness
7.86
Several reviews mentioned significant cleanliness issues, including dirty linens and unkempt common areas.
Service
9.33
Positive feedback on staff friendliness and helpfulness, despite some service visibility issues.
Location
9.37
Multiple reviews praised the hotel's great location near attractions and the lagoon.
Room Quality
8.32
General satisfaction with room spaciousness and comfort, despite some concerns about bathrooms.
Amenities
7.85
Amenities mentioned include spacious rooms and pool area; however, staff presence was criticized.
Value for Money
8.81
Reviewers noted the pricing seemed fair for the offered quality and location.
Food and Beverage
8.36
Lack of specific mentions, so given a standard quality rating for this hotel tier.
Overall Experience
8.93
General sentiment positive due to location and room quality despite cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:18

Property Description

Luxurious Amenities
Aktun Bacalar offers a luxurious stay with an outdoor swimming pool, garden, terrace, and a bar, perfect for relaxing and unwinding. The hotel's family rooms provide ample space for a comfortable stay for all guests.

Comfortable Rooms
Each room at Aktun Bacalar features a balcony, ensuring a private outdoor space for guests to enjoy. The rooms are well-equipped with a coffee machine, flat-screen TV, safety deposit box, and free WiFi. Select rooms even offer stunning pool views for a truly unforgettable experience. The air conditioning and desk in each guest room add to the convenience and comfort of the stay.

Convenient Location
Conveniently located near Chetumal International Airport, just 35 km away, Aktun Bacalar offers easy access for travelers. Whether you're on a leisurely vacation or a business trip, this prime location ensures a seamless travel experience.

Book your stay at Aktun Bacalar now for a perfect blend of luxury, comfort, and convenience.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 84 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 7.85
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 8.93
J
Jose • family_with_children • bz
10
2026-05-21 • via Nuitee
H
Hugo Eden • solo_traveller • mx
10
Pros:

Las habitaciones son muy cómodas y muy bonitas

2026-05-20 • via Nuitee
H
Hugo Eden • solo_traveller • mx
10
Pros:

Las habitaciones están muy bonitas y cómodas

2026-05-20 • via Nuitee
V
Valerie • solo_traveller • nl
10
Nice stay
Pros:

Super nice staff (no English though) and super large and clean rooms. Pool was refreshing and one of the cleanest we had in Mexico.

Cons:

-

2026-05-09 • via Nuitee
P
pawel • solo_traveller • pl
8
Pros:

It is a comfortable place in the heart of town, with friendly staff. It was our second stay on the hotel

2026-05-05 • via Nuitee
B
Barbara • extended_group • mt
10
Pros:

Great place to stay ! Clean , spacious and in great location.

2026-04-27 • via Nuitee
C
Christophe Lopez • extended_group • fr
8
2026-04-16 • via Nuitee
T
Tamara • couple • ch
7
2026-04-06 • via Nuitee
K
Kimberley • couple • ca
10
Quaint, cozy and superb location - made our stay perfect!
Pros:

Very centrally located, beautiful room and loved the comfy beds, little balcony and dimmable room lighting!

Cons:

N/A

2026-04-06 • via Nuitee
C
Camille • family_with_children • fr
5
Bien trop cher pour logement non fonctionnel !
Pros:

Localisation
Quartier calme

Cons:

Insalubre
Pas entretenu, photos assez trompeuses car probablement anciennes. Logement laissé à l’abandon comme presque tous au Mexique.
Logement très sale, toilette avec problème niveau de la chasse d’eau, évier salle de bain bouché
Eau chaude en laissant couler l’eau très longtemps, nos voisins n’en n’avaient pas.
Même pas le minimum pour pouvoir cuisiner.
Pas de lit ni draps pour couchage de notre enfant, on a dormi tous dans le même lit.
(Couple avec 1 enfant en bas âge)

2026-04-06 • via Nuitee
L
Leonard Francis • solo_traveller • de
1
Cons:

Es gab einen komischen Geruch im Badezimmer. Außerdem sah die Anlage nicht besonders sauber aus. Und war eine halbe Baustelle vor meinem Zimmer. Ich wollte deswegen direkt wieder gehen und ein anderes Hotel buchen. Mir wurde zugesagt, dass ich das gerade per Karte bezahlte Geld wieder zurück bekomme innerhalb von 24 Stunden. Ist nicht passiert. Habe weder Geld gesehen noch reagieren sie auf irgendwelche Kontaktversuche. Betrug!

2026-03-30 • via Nuitee
D
David • extended_group • mx
10
2026-03-30 • via Nuitee
L
Laura • couple • it
5
2026-03-26 • via Nuitee
N
Nordine • couple • fr
9
2026-03-23 • via Nuitee
K
Karla Mireya • extended_group • mx
10
Pros:

Es muy bonito, con habitaciones amplias y el baño también muy amplio, cuanta con agua caliente, la alberca es bonita y estuvo limpia durante toda nuestra estancia y la ubicación super céntrica.
Caminando al centro y a la laguna, muy práctico que cerca hay restaurantes buenos, que abren desde temprano para desayunar y tiendas abarrotes.

Cons:

Nada

2026-03-17 • via Nuitee
H
Hannah • couple • gb
7
Nice design, spacious room, fine location.
Pros:

Good design, location easily walkable everywhere. Some nice decor, good to have a pool. We very spacious studio room with massive bed. Good air con.

Cons:

No atmosphere, staff never at reception and weren’t particularly friendly or helpful.

2026-03-06 • via Nuitee
A
Anais • couple • ca
9
2026-02-28 • via Nuitee
M
Mari Holanda • couple • bz
8
2026-02-25 • via Nuitee
K
Karine • family_with_children • fr
8
Très bien. Literie parfaite. Chambre très propre
Pros:

La gentillesse du personnel, l’emplacement dans Bacalar, la literie, et la propreté des chambres!

Cons:

L’établissement est vieillissant et aurait besoin d’un peu plus d’entretien. Des champignons poussent entre les rambardes du balcon, et la robineterie ainsi que les serrure et poignées de porte gagneraient à être changé.
Le personnel sur place est adorable.

2026-02-24 • via Nuitee
L
Laurent • family_with_children • be
8
2026-01-29 • via Nuitee