Enigmatic Boutique Hotel

Hotels
8.2 (356 reviews)
Calle Mero #16, SM 03, Mz 02 Lote 15 , Cancún , mx

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Garden
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Review Highlights

Pros:
Friendly staff
Great location
Good pool area
Cons:
Poor service from management
Issues with room amenities
Limited breakfast options

Categories

Cleanliness
7.53
Mixed reviews on cleanliness, as some mentioned good daily cleaning while others faced issues.
Service
9
Generally friendly staff, but some reports of unprofessional behavior from management.
Location
9.54
Excellent location close to bus stations and restaurants.
Room Quality
7.99
Room quality varied; issues with amenities and comfort were noted.
Amenities
8.52
Good facilities like the pool and garden area, but some areas need improvement.
Value for Money
6.98
Perceived as expensive for the quality and service provided.
Food and Beverage
7.53
Breakfast options were considered limited and not very appealing.
Overall Experience
8.5
Enjoyable stay with some setbacks; met expectations but had areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:36

Property Description

Central Location
Enigmatic Hotel Experience is perfectly located in the heart of Cancún, offering guests easy access to popular attractions like Cancun Bus Station, Government Palace, and Cristo Rey Church.

Comfortable Accommodation
Experience air-conditioned rooms equipped with private bathrooms, free toiletries, and cozy bed linen, ensuring a relaxing stay for all guests.

Relaxing Amenities
Unwind by the outdoor swimming pool, enjoy the convenience of free WiFi, and take advantage of the hotel's garden and barbecue facilities for a truly enigmatic experience.

Book your stay at Enigmatic Hotel Experience now for a memorable and relaxing getaway in Cancún!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 356 reviews
Cleanliness: 7.53
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 6.98
Food and Beverage: 7.53
Overall Experience: 8.5
A
Aleksandra • solo_traveller • ch
10
Beautiful hotel
Pros:

Beautiful hotel, great food and nice staff

Cons:

Waiting time at the reception.

2026-06-29 • via Nuitee
A
AHLAM • solo_traveller • fr
10
I would like to return
Pros:

It was incredible, all the staff were very friendly and allways available. The food at the pool restaurant was delicious. The room was very nice and had a view of the pool.

Cons:

All perfect

2026-06-27 • via Nuitee
J
James • solo_traveller • us
10
Pros:

I loved the hotel; the Martini room is beautiful with a lovely view. The reception staff were very friendly, especially Chavely, who gave us our room as soon as possible even though it wasn't check-in time. I also highly recommend both restaurants. In short, this hotel is a definite yes.

Cons:

N/A

2026-06-25 • via Nuitee
J
James • solo_traveller • us
10
Pros:

The hotel is small but wow! It has a smoke shop, two restaurants, a coffee shop, and a spa that I highly recommend you try. The staff is very friendly, and the receptionists were always available to me, especially the woman. The room was perfect, with a terrace and a bathtub. I loved it!

Cons:

Irme

2026-06-25 • via Nuitee
D
David Dewlow • solo_traveller • us
10
2026-06-21 • via Nuitee
S
Sofia • couple • gb
10
2026-06-14 • via Nuitee
E
Eilaue • couple • fr
9
2026-06-12 • via Nuitee
A
Angelo • couple • be
10
2026-06-11 • via Nuitee
J
Jérémy • couple • be
10
2026-06-10 • via Nuitee
G
Gilles • solo_traveller • fr
8
2026-06-08 • via Nuitee
M
Muhammad Imran • extended_group • pk
1
2026-06-08 • via Nuitee
L
Laia • solo_traveller • es
10
2026-06-08 • via Nuitee
F
Francisco • solo_traveller • es
10
Recomendable 100%
Pros:

Personal muy amable ,habitación amplia y unas instalaciones en general fantásticas

2026-06-07 • via Nuitee
F
Francesco • solo_traveller • it
7
Pros:

The staff was very friendly and always available, giving us the best tips and suggestions. The pool and the decorations of the facility. Free drinking water that you could refill every time.

Cons:

The breakfast was not as expected, very limited choices and food quantity with paid extras. Toilet in the room clogging every now and then, lack of toilet brush. No chair in the room. Spa sessions with extra costs and European prices. Very low lights in the room and lack of accessible electric plugs.

2026-06-05 • via Nuitee
J
James • solo_traveller • us
10
Pros:

​"The room was large and impeccably clean. The staff was incredibly friendly, especially Chavely at the front desk. I highly recommend trying the massages—wow, they are amazing!"

Cons:

N/a

2026-05-29 • via Nuitee
O
Oscar • couple • mx
10
Hidden gem in a quiet place, great location and value for the money!
Pros:

Quiet, indie place, internet is fast, got a suite with bathtub hammock and outdoor chairs!
Pretty comfy for a retreat/getaway! They have a couple of restaurants that are pretty neat!

Cons:

Breakfast that is included could be a bit better, the taste was great, I just feel like the portion was kinda small... other than that I would have given them a straight 10 on that!

2026-05-28 • via Nuitee
S
Stephanie • extended_group • at
5
Pros:

Außenbereich mit Pool war schön gestaltet; Personal sehr freundlich und zuvorkommend; gutes Lunchpaket statt Frühstück, da wir bereits früh abreisen mussten

Cons:

Zimmer entsprach nicht den Fotos, war sehr abgewohnt - enstprach eher 2*; Baustelle im Hotel; Vielleicht hatten wir Pech mit dem Zimmer, aber Preisleistung stimmte für uns hier nicht

2026-05-26 • via Nuitee
F
Fleur • solo_traveller • nl
6
Gehorig
Pros:

Ik had dit hotel geboekt vanwege de locatie ten opzichte van het ADO busstation, dit was heel makkelijk lopend te bereiken. Ook had ik via het hotel een taxi besteld om me van het vliegveld lp te halen, dat was erg goed geregeld!

Cons:

Ik kwam eind van de middag aan na een hele lange reisdag, en wilde vroeg gaan slapen. Muziek van het hotel stond tot 22:00 zo hard dat het leek alsof er een speaker in de kamer stond.

2026-05-09 • via Nuitee
P
Pooja • couple • us
8
I had an absolutely incredible stay here. From the moment I checked in, I felt completely taken care of. The room was pr
Pros:

Loved the vibe of the hotel and amazing location

Cons:

They didn’t have phone incase you needed anything you had to go downstairs to the reception to talk or inform

2026-05-06 • via Nuitee
L
Lorencii_ • solo_traveller • hr
10
Pros:

Everything was very cool,hotel is small and cozy,very nice stuff,room big and comfortable!!!
Pool very sweet,location is very good,close to city centre and 10 min with taxy to the hotel zone.
Very cool place💙

2026-05-05 • via Nuitee