Enigmatic Boutique Hotel

Hotels
8.2 (305 reviews)
Calle Mero #16, SM 03, Mz 02 Lote 15 , Cancún , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
BBQ facilities
Luggage storage
Car hire
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good pool area
Cons:
Poor service from management
Issues with room amenities
Limited breakfast options

Categories

Cleanliness
7.53
Mixed reviews on cleanliness, as some mentioned good daily cleaning while others faced issues.
Service
9
Generally friendly staff, but some reports of unprofessional behavior from management.
Location
9.54
Excellent location close to bus stations and restaurants.
Room Quality
7.99
Room quality varied; issues with amenities and comfort were noted.
Amenities
8.52
Good facilities like the pool and garden area, but some areas need improvement.
Value for Money
6.98
Perceived as expensive for the quality and service provided.
Food and Beverage
7.53
Breakfast options were considered limited and not very appealing.
Overall Experience
8.5
Enjoyable stay with some setbacks; met expectations but had areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:36

Property Description

Central Location
Enigmatic Hotel Experience is perfectly located in the heart of Cancún, offering guests easy access to popular attractions like Cancun Bus Station, Government Palace, and Cristo Rey Church.

Comfortable Accommodation
Experience air-conditioned rooms equipped with private bathrooms, free toiletries, and cozy bed linen, ensuring a relaxing stay for all guests.

Relaxing Amenities
Unwind by the outdoor swimming pool, enjoy the convenience of free WiFi, and take advantage of the hotel's garden and barbecue facilities for a truly enigmatic experience.

Book your stay at Enigmatic Hotel Experience now for a memorable and relaxing getaway in Cancún!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 305 reviews
Cleanliness: 7.53
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 8.52
Value for Money: 6.98
Food and Beverage: 7.53
Overall Experience: 8.5
J
James • solo_traveller • us
10
Pros:

​"The room was large and impeccably clean. The staff was incredibly friendly, especially Chavely at the front desk. I highly recommend trying the massages—wow, they are amazing!"

Cons:

N/a

2026-05-29 • via Nuitee
O
Oscar • couple • mx
10
Hidden gem in a quiet place, great location and value for the money!
Pros:

Quiet, indie place, internet is fast, got a suite with bathtub hammock and outdoor chairs!
Pretty comfy for a retreat/getaway! They have a couple of restaurants that are pretty neat!

Cons:

Breakfast that is included could be a bit better, the taste was great, I just feel like the portion was kinda small... other than that I would have given them a straight 10 on that!

2026-05-28 • via Nuitee
S
Stephanie • extended_group • at
5
Pros:

Außenbereich mit Pool war schön gestaltet; Personal sehr freundlich und zuvorkommend; gutes Lunchpaket statt Frühstück, da wir bereits früh abreisen mussten

Cons:

Zimmer entsprach nicht den Fotos, war sehr abgewohnt - enstprach eher 2*; Baustelle im Hotel; Vielleicht hatten wir Pech mit dem Zimmer, aber Preisleistung stimmte für uns hier nicht

2026-05-26 • via Nuitee
F
Fleur • solo_traveller • nl
6
Gehorig
Pros:

Ik had dit hotel geboekt vanwege de locatie ten opzichte van het ADO busstation, dit was heel makkelijk lopend te bereiken. Ook had ik via het hotel een taxi besteld om me van het vliegveld lp te halen, dat was erg goed geregeld!

Cons:

Ik kwam eind van de middag aan na een hele lange reisdag, en wilde vroeg gaan slapen. Muziek van het hotel stond tot 22:00 zo hard dat het leek alsof er een speaker in de kamer stond.

2026-05-09 • via Nuitee
P
Pooja • couple • us
8
I had an absolutely incredible stay here. From the moment I checked in, I felt completely taken care of. The room was pr
Pros:

Loved the vibe of the hotel and amazing location

Cons:

They didn’t have phone incase you needed anything you had to go downstairs to the reception to talk or inform

2026-05-06 • via Nuitee
L
Lorencii_ • solo_traveller • hr
10
Pros:

Everything was very cool,hotel is small and cozy,very nice stuff,room big and comfortable!!!
Pool very sweet,location is very good,close to city centre and 10 min with taxy to the hotel zone.
Very cool place💙

2026-05-05 • via Nuitee
S
Sandra • solo_traveller • de
7
Überteuert
Pros:

Das Zimmer war sauber und hatte einen kleinen Balkon mit Badewanne.

Cons:

Der Pool ist winzig und schmutzig. Durch das dazugehörige Restaurant riecht es überall nach Essen, was eher unangenehm ist. In der Nacht war es wahnsinnig laut im Flur. Ich habe für 1 Erwachsenen und 1 Kind gebucht: vor Ort hieß es "only adults". Wir konnten aber netterweise bleiben.

2026-05-03 • via Nuitee
M
Maxime • solo_traveller • be
10
Pros:

Accueil incroyable emplacement bon et équipements complets

2026-04-25 • via Nuitee
Y
Y • couple • mx
1
Pros:

BAD. Staff horrible. We never stayed

2026-04-23 • via Nuitee
S
Schmido • solo_traveller • de
9
2026-04-21 • via Nuitee
D
Day • solo_traveller • us
10
2026-04-20 • via Nuitee
E
erika • solo_traveller • mx
10
2026-04-11 • via Nuitee
S
Scarlet • couple • gb
8
2026-04-10 • via Nuitee
L
lilian • solo_traveller • br
10
Impecavel
Pros:

Tudo é bem limpo, gostoso, os lençois são excelentes, meu quarto além de ter um balcão com vista pra piscina ainda tinha vista pra uma arvore florida. Tudo amplo. Pra quem vai de casal tem espaco pra bastante roupa no armario. Sanitario amplo e confortavel. Nada a reclamar. Cafe da manha bom e serviço excelente. Piscina uma delicia tb super relaxante

Cons:

Nada. Tudo excelente. LocaliAcao pratica Estacionamento no entanto era na rua embora dissesse que tinha.. Mas ha vagas e é um trecho com pouco movimento.

2026-04-08 • via Nuitee
N
Nick • couple • gb
10
Excellent-Excellent-Excellent 💙
Pros:

Excellent All Round

Cons:

Nothing

2026-04-08 • via Nuitee
A
annunziata • couple • it
6
2026-04-07 • via Nuitee
N
Nana23 • couple • de
10
Tolles Hotel mit Dschungel Flair
Pros:

Es ist ein Hotel mit Jungle Flair im sonst eher hektischen Cancun. Tolle Bar, sehr gute Cocktails, chillige Musik und charmante Atmosphäre. Rundherum viele Restaurants, oxxo Markt usw.

Cons:

Nichts

2026-04-07 • via Nuitee
A
Andrei • extended_group • ch
7
Did not sleep much and moved on
Pros:

The staff

Cons:

The room was humid and not comfortable, very noisy all night long

2026-04-06 • via Nuitee
A
Alejandro • couple • es
10
RECOMENDADISIMO
Pros:

RECOMENDADISIMO

Dormitorio increíble con varias estancias.
Zona de estar enorme con neverita, agua y tés.
Dormitorio súper amplio con armario.
Terraza enorme con amagas y bañera.
Baño muy amplio y grande con 2 lavabos.

La zona de desayuno con mucho encanto y el desayuno muy rico con muchas opciones a elegir.

Todo súper bonito y cómodo.

El personal muy amable.

Cons:

Como punto negativo, desde la habitación se escuchaba la música del bar de la esquina.

2026-04-05 • via Nuitee
S
Stefania • couple • gb
9
Very good
Pros:

Very nice staff, we left the suitcases for a couple of hours after the check out. The room was very big and beautiful with a nice terrace.

Cons:

The only thing that needs to be improved is the flushing system.

2026-04-03 • via Nuitee