Casa Vigas, Ex-Rustika Hotel

Hotels
8.3 (1044 reviews)
Occidental 500 , Viña del Mar , cl

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Rooms too small
Cleanliness issues
High added costs for services

Categories

Cleanliness
7.98
Some reviews mentioned issues with cleanliness such as mold and unclean bathrooms.
Service
9.15
Multiple reviews praised the helpful and friendly staff.
Location
9.29
The location received positive feedback for its convenience and charm.
Room Quality
7.44
Several reviews indicated that rooms were small and uncomfortable.
Amenities
7.97
Amenities such as breakfast were appreciated, but some aspects like cleaning could improve.
Value for Money
7.63
Guests felt that room prices were high compared to room quality.
Food and Beverage
8.48
Breakfast was often cited as a highlight, though coffee options could improve.
Overall Experience
8.45
Overall experience was positive, despite some shortcomings in room and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:58

Property Description

Sustainable Guest House with Garden Views

Air-Conditioned Units with Free WiFi
Indulge in comfort with air-conditioned rooms featuring private bathrooms and free toiletries. Stay connected with complimentary WiFi during your stay.

Cozy Amenities and Nearby Attractions
Enjoy the convenience of a coffee shop and minimarket on-site. Explore nearby attractions like Viña del Mar Bus Terminal, Flower Clock, and Wulff Castle. Unwind by the outdoor fireplace or have a picnic in the scenic area.

Book your stay at RUSTIKA Bed and breakfast for a sustainable and comfortable experience in Viña del Mar.

Important information:

In accordance with the country's tax legislation, all Chilean citizens and foreigners residing in Chili are required to pay an additional 19% VAT. To be exempt from this, guests must pay the amount of the stay in USD and present a copy of the immigration card and passport. Guests paying in local currency will not be exempt from paying this fee.
In case of no-show at the establishment, the invoice will be issued in local currency and will include the VAT.
VAT is not included in the accommodations rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1044 reviews
Cleanliness: 7.98
Service: 9.15
Location: 9.29
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.63
Food and Beverage: 8.48
Overall Experience: 8.45
B
Blanquer solo_traveller cl
10
Pros:

Personal amable.

Cons:

Ubicación

2026-07-25 via Nuitee
D
Diego couple cl
10
2026-07-24 via Nuitee
L
Lesly solo_traveller cl
10
Lugar acogedor y hermoso.
Pros:

Las instalaciones eran acogedoras y hermosas,el patio,el lorito Nico lo amamos.La preocupación del personal por dar un buen servicio.

2026-07-24 via Nuitee
N
Natalia family_with_children cl
4
Pros:

comunicación

Cons:

la habitación donde alojaban mis padres adulto mayor tenía la cama pegada a la pared por lo que solicité un cambio de habitación a una que tuviera el borde libre para que sea mas cómodo. Por ese cambio nos cobraron 20.000 extra, por una habitación que no era si quiera mas espaciosa.
Mi habitación tenía la taza del baño a 1 metro de distancia de la almohada. Muy incómodo. Pedí cambio de habitación porque además era muy ruidosa y me dijeron que si podían pero tenía que pagar mas. La ventana no cerraba correctamente y olía mal la habitación. No volvería ni lo recomendaría

2026-07-22 via Nuitee
M
Michel couple cl
6
2026-07-22 via Nuitee
P
Pedro couple cl
9
Muy buena atención y alojamiento.
Pros:

Sobre todo el personal. El desayuno exquisito.
Las piezas comodas.
Lo central del lugar.

Cons:

El baño podría ser más independiente.

2026-07-22 via Nuitee
P
PEDRO solo_traveller cl
9
Pros:

La casa

Cons:

El estacionamiento

2026-07-20 via Nuitee
G
Garabito solo_traveller cl
9
Pros:

La habitación muy cómoda

2026-07-19 via Nuitee
A
aoliva87 solo_traveller cl
9
Pros:

Muy bueno para una corta estadia

2026-07-19 via Nuitee
C
Cádiz Leiva solo_traveller cl
10
2026-07-18 via Nuitee
P
Perla family_with_children it
9
Pros:

Molto ben curata e calda.

Cons:

La colazione potrebbe essere stata più abbondante

2026-07-16 via Nuitee
C
Carolina solo_traveller cl
7
2026-07-15 via Nuitee
P
Paula solo_traveller cl
8
2026-07-15 via Nuitee
O
Oscar couple cl
7
Diferente
Pros:

Bien ubicado, lindo el barrio

Cons:

Nos tocó una habitación en un altillo de madera, crujía todo y se escucha lo de otras habitaciones, con un incendio es súper peligroso

2026-07-14 via Nuitee
E
Edgard couple cl
7
Regular
Pros:

Cumple precio calidad

Cons:

El trato, no todo el personal pero dos personas no fueron amables

2026-07-14 via Nuitee
R
Rolando couple cl
10
Pros:

Habitacion confortable y desayuno contundente

2026-07-13 via Nuitee
C
Catalina Julio solo_traveller cl
10
Pros:

El personal muy atento, piezas bonitas y el desayuno

Cons:

Las sábanas sintéticas incómodas para dormir

2026-07-13 via Nuitee
I
Ivana solo_traveller ar
8
Pros:

Muy lindo el lugar. Excelente el personal y el desayuno.

Cons:

La habitación y el baño muy pequeño.

2026-07-12 via Nuitee
O
Oliver solo_traveller ar
8
2026-07-10 via Nuitee
L
Luz family_with_children cl
9
Pros:

los jardines y el comedor muy acogedor

Cons:

la tranquilidad y limpieza

2026-07-08 via Nuitee