Heritage Hotel Rockhampton

Hotels
6.9 (713 reviews)
228 Quay Street , Rockhampton , au

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Free

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Garden
Fishing
Express check-in/check-out
Bar
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good food
Cons:
Cleanliness issues
Poor room quality
Service inconsistencies

Categories

Cleanliness
3.9
Multiple reviews highlighted severe cleanliness issues, including dirty bathrooms and unvacuumed floors.
Service
9.4
Staff were helpful, although there were reports of poor service in specific situations.
Location
9.4
Location was frequently mentioned as a positive aspect.
Room Quality
4.9
Several complaints about unclean rooms and subpar furniture quality.
Amenities
5.9
Standard amenities were mentioned, but issues were reported with functionality and hygiene.
Value for Money
6.9
Value perceived as low due to the state of the facilities and lack of cleanliness.
Food and Beverage
8.9
Food was praised in multiple reviews, indicating a positive experience.
Overall Experience
5.9
General dissatisfaction was prevalent, with several guests indicating they wouldn't return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:29

Property Description

Scenic Riverside Location:
Nestled on the banks of the Fitzroy River, Heritage Hotel Rockhampton offers a picturesque setting for your stay. Enjoy stunning river views right from the comfort of your room.

Culinary Delights:
Indulge in a culinary journey at our on-site restaurant serving delectable Cajun/creole and Australian cuisine. Savor every bite while overlooking the serene garden surroundings.

Convenient Amenities:
Experience comfort and convenience with our well-equipped rooms featuring flat-screen TVs, desks, and river views in select accommodations. Take advantage of the terrace and on-site parking for a hassle-free stay.

Ready to immerse yourself in the charm of Rockhampton? Book your stay at Heritage Hotel Rockhampton now for a memorable riverside retreat.

Important information:

You strictly cannot check in before 15:00 on Mondays.

Please note, live entertainment is conducted over the weekends and a certain amount of noise can be heard especially in the internal rooms, which are the ones without a balcony.

Please note that the bar is open from Tuesday to Sunday.

Please note that the property has no elevator, has only stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    No internet access available.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.9
Based on 713 reviews
Cleanliness: 3.9
Service: 9.4
Location: 9.4
Room Quality: 4.9
Amenities: 5.9
Value for Money: 6.9
Food and Beverage: 8.9
Overall Experience: 5.9
J
josh • couple • au
8
2026-07-11 • via Nuitee
D
Dwayne • solo_traveller • au
3
Pros:

Nothing

Cons:

Every thing

2026-07-08 • via Nuitee
K
Kevin • solo_traveller • au
1
Noisy dirty
Pros:

Na

Cons:

Pillow

2026-07-03 • via Nuitee
S
Steel • couple • au
6
2026-07-02 • via Nuitee
K
Kylie • family_with_children • au
8
The staff were lovely, food was gr8. Room requires a wet cloth to remove dust/dirt.
Pros:

Dinner was gr8

Cons:

We found dust in the room

2026-06-30 • via Nuitee
M
Melissa • solo_traveller • it
6
2026-06-30 • via Nuitee
E
Elizabeth • solo_traveller • au
10
I would stay here again, this stay was better than what I thought as aware of location & is a pub.
Pros:

Value for money & location.

Cons:

Nothing I can think of.

2026-06-26 • via Nuitee
S
Steven • solo_traveller • au
7
2026-06-26 • via Nuitee
J
Joanne • couple • au
3
2026-06-20 • via Nuitee
W
Wayne • couple • au
1
Stay somewhere else.
Pros:

Nothing.

Cons:

There was no breakfast offered. We didn't stay the night once we saw the room and the toilet and showers were down the hall and around the corner. No Lift and all rooms are on the 3rd floor. No access to plug in a CPAP machine. Did have a main meal and should have passed on that as well as Road Kill would have been more tender than the steak we received.

2026-06-08 • via Nuitee
• solo_traveller • au
7
2026-06-01 • via Nuitee
J
Jordan • couple • au
8
Value for money
Pros:

Cheap but clean and tidy

2026-05-30 • via Nuitee
J
Jordan • couple • au
8
Pros:

Cheap and tidy

2026-05-30 • via Nuitee
G
Gabrielle • solo_traveller • au
10
Pros:

Well looked after ,post initial hitch.

2026-05-29 • via Nuitee
M
Mark • solo_traveller • au
1
Appalling.
2026-05-24 • via Nuitee
T
Tyler • extended_group • au
7
2026-05-22 • via Nuitee
G
Greg • solo_traveller • au
8
2026-05-08 • via Nuitee
O
Olusegun • solo_traveller • au
8
Pros:

Mill

Cons:

Nill

2026-05-06 • via Nuitee
M
Margaret • solo_traveller • au
7
Pros:

..

2026-05-02 • via Nuitee
D
David • solo_traveller • au
7
2026-04-26 • via Nuitee