Residence Zug

Hotels
7.8 (70 reviews)
Industriestrasse 16 , Zug , ch

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Sauna
Non-smoking throughout
Front desk (limited hours)
Free wired internet
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Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room temperature problems
Confusing check-in process

Categories

Cleanliness
7.41
Some mentions of cleanliness issues, but generally perceived as decent.
Service
8.38
Most reviews praised the staff for being friendly and helpful.
Location
8.42
Multiple reviews highlighted the excellent location close to transport.
Room Quality
7.37
Mixed reviews on room quality; some rooms reported issues like lack of air conditioning.
Amenities
7.7
Amenities generally positively reviewed, though some aspects were lacking.
Value for Money
7.36
Some guests felt pricing was not justified based on their experiences.
Food and Beverage
7.91
Breakfast received positive mentions for quality and selection.
Overall Experience
7.88
Overall, guests expressed satisfaction, highlighting a few important issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:13

Property Description

Convenient Location

Indoor Pool and 24-Hour Front Desk

Free WiFi Throughout the Property

Experience comfort and convenience at Residence Zug, located just a short distance from several popular landmarks and featuring a range of amenities including an indoor pool, 24-hour front desk, and free WiFi. Start your day with a delicious buffet breakfast before exploring the nearby attractions. Book now to secure your stay at Residence Zug.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 70 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.42
Room Quality: 7.37
Amenities: 7.7
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 7.88
S
Sara • extended_group • be
9
Pros:

Propre, calme, spacieux

2026-05-25 • via Nuitee
J
John • solo_traveller • ch
9
Easy, convenient, central
Pros:

For my weekly stays in Zug, this place is very easy.

2026-05-18 • via Nuitee
C
Cyril • solo_traveller • ch
10
2026-05-15 • via Nuitee
M
Marko • extended_group • be
1
Pros:

kamer

Cons:

Ik heb Dubbel aanrekening gekregen gekregen op mij visa card. Ze hebben mij ook 50chf EXTRA aangerekend en hebben zelfs niet gezegd waarom dit gebeurd is. Daarna hebben ze mijn Visa card gebruikt om de reservering te bevestigen en hebben toch bij aankomst receptie OPNIEUW volledig bedrag van mijn Visa card afgehaald... Niet professioneel..

2026-05-12 • via Nuitee
W
Waldemar • solo_traveller • pl
10
Pros:

Świetne śniadanie, miła obsługa, czysto no i cisza

Cons:

Łóżko na dostawce rozkładane i niezbyt stabilne

2026-05-12 • via Nuitee
N
Nadia • family_with_children • ch
10
Outstanding in every way!
Pros:

Sehr freundliche und effiziente RéceptionsmitarbeiterInnen, tolles Frühstück, Sauberkeit im komplette Hotel und Zimmer einwandfrei.

2026-05-11 • via Nuitee
E
Ellie • solo_traveller • ch
8
Resonably priced alternative to Parkhotel with access to all amenities of main hotel, very clean, very good breakfast, w
Pros:

Nice and big, albeit dated room in Residence, direct access from parking garage (CHF 25.00 per night), very nice and competent staff: shower head leaked badly, but Jelena from housekeeping made sure it was repaired swiftly. Delay made me late for included free breakfast (buffet empty), but Lorenza (head of restaurant) made sure I still got a full and tasty breakfast - thank you both for your warmth and professionalism!

Cons:

Room is very big, but furniture is dated and seating was uncomfortable.
Shower head was damaged (water leaking out from the hose instead of head), but got fixed quickly.

2026-05-10 • via Nuitee
S
Suppakorn • extended_group • th
8
2026-04-30 • via Nuitee
B
bernhard • solo_traveller • ch
6
Cons:

Das Gebäude in dem das Residence untergebracht ist hat nichts mit einem Hotel gemeinsam…

2026-04-24 • via Nuitee
H
Heinz1971 • solo_traveller • ch
9
Tolles, grosses Zimmer, schöner Wellnessbereich, gutes Frühstück und nettes Personal
Pros:

Sehr tolles Frühstück mit vielen veganen Optionen
Schwimmbad und Sauna
Sehr frühes Einchecken, da mein Zimmer schon bereit war. Und ohne Aufpreis! Äusserst Kundenfreundlich
Sehr grosses Zimmer
Allgemein sehr ruhig

Cons:

Nichts

2026-04-07 • via Nuitee
T
topaz • family_with_children • es
8
מאוד מאוד מרוצים
Pros:

אהבתי מאוד את המיקום, ארוחת הבוקר והחנייה נוחה

Cons:

המיטה הנוספת בחדר הייתה לא ככ נוחה

2026-04-02 • via Nuitee
C
Clémentine • couple • ch
8
2026-03-31 • via Nuitee
R
Roman • solo_traveller • ua
10
2026-03-26 • via Nuitee
O
Oleksandr • couple • ua
8
2026-03-21 • via Nuitee
C
Caillaux • solo_traveller • us
9
2026-03-08 • via Nuitee
P
Pierre • solo_traveller • fr
6
Décevant
Pros:

Petit déjeuner ok, emplacement très bien dans ZUG

Cons:

23 degrés dans la chambre, et la dernière fois c'était pareil et impossible de régler la température.

2026-02-26 • via Nuitee
S
SD Smith • solo_traveller • il
8
Pros:

Bath, large rooms

Cons:

The check in is a short walk from the rooms.
There were no electricity plugs next to the bed.

2026-01-28 • via Nuitee
G
Gazmend • couple • de
10
2026-01-22 • via Nuitee
J
John • solo_traveller • ch
9
nice and easy
Pros:

Breakfast is good. Close to train station.

Cons:

It could be closer to work :-)
Nothing poor to write

2026-01-20 • via Nuitee
J
JANET • solo_traveller • au
10
Great stay, central to train station, shopping plaza and lake
Pros:

An exceptionally comfortable hotel, I stayed here twice during my time in Zug. The breakfast (next door at Park Hotel) was exceptional, as were all of the staff I encountered. I would stay here again!

Cons:

Expensive, but that is Switzerland in general!!!

2026-01-19 • via Nuitee