Residence Zug

Hotels
7.8 (91 reviews)
Industriestrasse 16 , Zug , ch

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Family rooms
Pets allowed
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Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room temperature problems
Confusing check-in process

Categories

Cleanliness
7.41
Some mentions of cleanliness issues, but generally perceived as decent.
Service
8.38
Most reviews praised the staff for being friendly and helpful.
Location
8.42
Multiple reviews highlighted the excellent location close to transport.
Room Quality
7.37
Mixed reviews on room quality; some rooms reported issues like lack of air conditioning.
Amenities
7.7
Amenities generally positively reviewed, though some aspects were lacking.
Value for Money
7.36
Some guests felt pricing was not justified based on their experiences.
Food and Beverage
7.91
Breakfast received positive mentions for quality and selection.
Overall Experience
7.88
Overall, guests expressed satisfaction, highlighting a few important issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:13

Property Description

Convenient Location

Indoor Pool and 24-Hour Front Desk

Free WiFi Throughout the Property

Experience comfort and convenience at Residence Zug, located just a short distance from several popular landmarks and featuring a range of amenities including an indoor pool, 24-hour front desk, and free WiFi. Start your day with a delicious buffet breakfast before exploring the nearby attractions. Book now to secure your stay at Residence Zug.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 91 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.42
Room Quality: 7.37
Amenities: 7.7
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 7.88
B
Bastos • solo_traveller • ch
7
Tres bel séjour mais nous avons suffer avec la chaleur...
Pros:

L'emplacement est tres intéressant, le bâtiment des chambres est correct et l'hygiène est au point. La piscine est tres agréable y compris la sauna. Les enfants ont adorés le petit-déjeuner (les grands aussi...). La ville est aussi très sympa!

Cons:

Ayant séjourné dans un weekend de tres fort chaleur, le fait que les chambres ne soient pas équipé de climatisation a ete tres pénalisant pour notre séjour. Le balcon fait office de four et le sommeil a ete presque inexistant...

2026-07-02 • via Nuitee
R
Rosa • solo_traveller • fr
8
Cons:

No air conditions

2026-06-25 • via Nuitee
S
Saccomanni • solo_traveller • it
10
2026-06-22 • via Nuitee
C
Ciaran • extended_group • ie
4
Cons:

There was no Aircon in the room,only a fan and it was 33 degrees,could not sleep was extremely uncomfortable

2026-06-20 • via Nuitee
S
Sandro • solo_traveller • ch
10
2026-06-14 • via Nuitee
S
Schett • solo_traveller • at
10
Pros:

Das Zimmer die Badewanne die Ausstattung das Personal sehr bemüht ..das Frühstück sehr gut

Cons:

Beim nächsten mal buche ich im schönen grossen Hotel ein Zimmer.

2026-06-09 • via Nuitee
M
Miia • solo_traveller • fi
10
Comfortable place close to Metalli
Pros:

Really great staff, convenient location, clean and comfortable. Good breakfast.

Cons:

Rooms are a bit impersonal, but that's also a good thing for some people. Everything works.

2026-06-08 • via Nuitee
C
Caryl • family_with_children • ch
10
Centrally located, quiet, delicious and exceptional breakfast, helpful and friendly staff
2026-06-01 • via Nuitee
M
Mangia • solo_traveller • ch
9
2026-06-01 • via Nuitee
K
Keller • couple • ch
9
Kann es mit gutem Gewissen weiterempfehlen
Pros:

Sehr freundliches Personal, ruhig gelegen, nahe am ÖV
Reichhaltiges Morgenessen

2026-05-31 • via Nuitee
H
Hazel • solo_traveller • gb
8
2026-05-31 • via Nuitee
S
Stephanie • couple • fr
10
Au top au top !!!
Pros:

Le calme en étant en ville

Cons:

Rien

2026-05-31 • via Nuitee
S
Sara • extended_group • be
9
Pros:

Propre, calme, spacieux

2026-05-25 • via Nuitee
J
John • solo_traveller • ch
9
Easy, convenient, central
Pros:

For my weekly stays in Zug, this place is very easy.

2026-05-18 • via Nuitee
C
Cyril • solo_traveller • ch
10
2026-05-15 • via Nuitee
W
Waldemar • solo_traveller • pl
10
Pros:

Świetne śniadanie, miła obsługa, czysto no i cisza

Cons:

Łóżko na dostawce rozkładane i niezbyt stabilne

2026-05-12 • via Nuitee
M
Marko • extended_group • be
1
Pros:

kamer

Cons:

Ik heb Dubbel aanrekening gekregen gekregen op mij visa card. Ze hebben mij ook 50chf EXTRA aangerekend en hebben zelfs niet gezegd waarom dit gebeurd is. Daarna hebben ze mijn Visa card gebruikt om de reservering te bevestigen en hebben toch bij aankomst receptie OPNIEUW volledig bedrag van mijn Visa card afgehaald... Niet professioneel..

2026-05-12 • via Nuitee
N
Nadia • family_with_children • ch
10
Outstanding in every way!
Pros:

Sehr freundliche und effiziente RéceptionsmitarbeiterInnen, tolles Frühstück, Sauberkeit im komplette Hotel und Zimmer einwandfrei.

2026-05-11 • via Nuitee
E
Ellie • solo_traveller • ch
8
Resonably priced alternative to Parkhotel with access to all amenities of main hotel, very clean, very good breakfast, w
Pros:

Nice and big, albeit dated room in Residence, direct access from parking garage (CHF 25.00 per night), very nice and competent staff: shower head leaked badly, but Jelena from housekeeping made sure it was repaired swiftly. Delay made me late for included free breakfast (buffet empty), but Lorenza (head of restaurant) made sure I still got a full and tasty breakfast - thank you both for your warmth and professionalism!

Cons:

Room is very big, but furniture is dated and seating was uncomfortable.
Shower head was damaged (water leaking out from the hose instead of head), but got fixed quickly.

2026-05-10 • via Nuitee
S
Suppakorn • extended_group • th
8
2026-04-30 • via Nuitee