Harlech House

On arrival on the Saturday afternoon we let ourselves in, somebody had left the bedroom window open and the floor was like a lake as it had been raining all morning, contacted the owners who told us to try another room. (Keys are in key safes outside) Eventually got another room. Smoke alarms were triggered at 5.00 Sunday morning by a guest having a shower. We had to ring 999 as no staff were present on the premises. The guest that had triggered the alarms left while we were outside waiting for the fire brigade. It was 6.30 before we were allowed back in. The fire brigade tried contacting the owners but on first attempt they hung up, second attempt they left a voice mail to inform them that they had attended the property and everything was safe for us to return inside. I would have expected at least a courtesy call to make sure as paying guests we were ok but we never heard a thing. We were supposed to stay til Monday but left on Sunday morning. I did contact the owners to let them know but have yet to receive a reply.
For anybody booking thinking that the Red lion next door is open, it isn't it closed in July. Definitely will not be returning or recommending

Mattress was awful, could feel the springs. Broken toilet seat and not enough toilet paper provided. No toiletries except hand wash. Was given the wrong code twice to get in which was a bit frustrating after a long drive. Took owner a few calls before they answered.

No ceiling lights working, you couldn't watch the TV from the bed because of the positioning of it. No batteries in the remote so we bought some and the tv didn't work !!!. I sent 2 messages to the property owners with no reply to either. Maybe needs a couple of chairs to be able to watch TV when it works.

had trouble getting in but contacted number given to us and got a text back with instructions. Perhaps provide day before arrival.

No window, broken toilet seat.

Parking is very challenging. The property is on a very steep hill with no parking onsite, and limited availability of free roadside parking with restricted hours. The property had no seating facilities in the rooms or communal space. The pub shown in the photos is closed down, and we were not made aware of this before arrival. We stayed 3 nights and there was only half a loo roll provided and initial tea/coffee for the first night. Felt more like self-catering but without the ability to lounge or cater.

Unfortunately during our stay there was no WiFi. Also very little toilet roll, we had to buy our own. Finally the bar is closed, but there is a pub less than a minute walk away, so that resolves that.

Shame the pub is closed as it makes the property look very unappealing from the outside.
Not sure how thick the walls are between the rooms but we could hear the occupants of the next room every time they moved around in their room. Very creaky floor.

Had to chase the owner for the key safe code and room number literally 15 minutes before we arrived at the property as they are not on site to check you in

Unfortunately our room wasnt tended too during the 4 nights we stayed so our bins were overflowing, no towles changed ect, the description of the hotel leads you to believe that there is private beach access which is complete fabrication, we only met one lady when we arrived who wasnt particularly welcoming and seemed a bit irritated by our arrival, we didnt see another soul during our stay, so nobody about to ask for clean towels or more tea and coffee condiments ect

Nothing.

Room on first floor, one set of stairs, if there was a fire downstairs no escape because no one could not get out of window.

No car park, no staff to see or talk to. The Pub was closed and the property appeared to be winding down.

Presented as a hotel and vibrant pub.Not informed pub had closed either by Booking.com or owners
Internet didn't work.Two calls to owners informed " this sometimes happens".
There 3 days no servicing of room and only one toilet roll provided.
Broken window.
This place comfortable for an overnight stop but not for a longer stay.
Noone there at any time.
I am not in the habit of writing poor reviews and was delighted with the Shepherds Hut we stayed in a few days prior to this but as things stand I would not recommend Harlech House
Nick and Denise Evans

Arrived to find pub closed and up for sale.
No room service
No clean towels available.
No wifi working.
No tv working because of non existent wifi.
Nobody on site to speak to.
Nobody available to book in.
No bins emptied or bathroom cleaned.
No toilet rolls.
Ended up having to purchase towels, bin liners, tea, coffee and milk for the room.
All completely unacceptable!