Hôtel Maurice

Hotels
8.6 (831 reviews)
575 Grande Allée Est , Quebec City , ca

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Room quality
Customer service
Cons:
Cleanliness issues
Service inconsistencies
Limited food options

Categories

Cleanliness
8.33
Some reviews mention cleanliness concerns which warrant a lower score.
Service
8.9
Most reviews indicate good service, but a few note inconsistencies.
Location
8.84
Positive reviews highlight the location's convenience and appeal.
Room Quality
8.99
Generally described as spacious and comfortable with few negatives.
Amenities
8.52
Amenities are generally well-received, but some have noted issues.
Value for Money
8.58
Considered good value based on the reviews despite some concerns.
Food and Beverage
8.13
Limited food options reported, with some dissatisfaction regarding service.
Overall Experience
8.5
Overall positive experiences noted despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:55

Property Description

Luxurious Amenities
Indulge in the comfort and convenience of air-conditioned rooms with modern facilities like a coffee machine, fridge, and minibar.

Central Location
Explore Quebec City's top attractions including Vieux Quebec Old Quebec and Plains of Abraham, all within a short distance from the hotel.

Stunning Views
Enjoy breathtaking city views from select rooms with balconies, while relishing the five-star service and hospitality at Hôtel Maurice.

To book your unforgettable stay at Hôtel Maurice and experience the elegance and charm of Quebec City, reserve your room now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 831 reviews
Cleanliness: 8.33
Service: 8.9
Location: 8.84
Room Quality: 8.99
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.5
E
Erica couple au
9
2026-05-29 via Nuitee
O
Olga couple gb
7
Okay
Pros:

Comfortable bed, nice bathroom; great location for visiting the town

Cons:

The bin was not emptied when we first arrived to the room; we had no kettle; the hotel is undergoing major renovations (and we were not informed) so there is no nice atmosphere as you walk in and out. The valet service was ok but it took a while to get a car (as the staff self admitted they didn’t know how to drive it)

2026-05-28 via Nuitee
G
Gerard couple us
10
Very comfortable stay in a beautiful hotel close to many activities
Pros:

The hotel was being renovated during our stay, but that detracted very little from our experience. It's a beautiful facility with very comfortable accommodations and wonderful outdoor space. The surrounding area was beautiful and lively. The staff couldn't have been more helpful.

Cons:

n/a

2026-05-28 via Nuitee
N
Negar couple ca
6
2026-05-27 via Nuitee
D
Diane couple ca
9
2026-05-26 via Nuitee
C
Clare extended_group gb
8
Beautiful hotel almost perfect but with a few niggles
Pros:

Decor stunning. Rooms immaculate. Hotel beautiful. William at reception waited for us as we arrived late. He helped us out when we got our car stuck in the car park and he sorted out room out when it was not set up for three people. He went about and beyond and we were so greatful to him after a long day watching the grand prix and travelling from Montreal. Superstar!

Cons:

We were not aware of renovation of bar restaurant. The lobby bar was one of the main reasons we booked. Disappointed with that.

2026-05-26 via Nuitee
C
Catharina couple nl
9
Hele goede locatie, echte aanrader
Pros:

Goede service, zeer behulpzaam personeel. Mooie kamers

Cons:

Deels nog constructie werkzaamheden, weinig last van

2026-05-26 via Nuitee
R
Romain couple fr
5
Just okay
Pros:

The location

Cons:

No restaurant, no lift working, no laundry service

2026-05-22 via Nuitee
C
Colette couple ca
7
2026-05-22 via Nuitee
A
Alexandre couple fr
10
Excellent
Pros:

La chambre est immense, très confortable. L’hôtel peut sembler assez éloigné sur un plan, mais il n’est qu’à 10-15 minutes à pied du centre-ville de Québec. Personnel très sympathique.

Cons:

RAS.

2026-05-21 via Nuitee
K
Kori couple us
8
Loved our room once the hot water issue was fixed. Due to location of the bar next door it was loud
Pros:

Restaurant was under construction.

Cons:

The bar nextdoor was loud until 1:30am or so.

2026-05-18 via Nuitee
S
steven solo_traveller us
10
Pros:

Clean quiet. Location in the city

Cons:

The WIFI for the TV was spotty.

2026-05-14 via Nuitee
M
Manuelle couple ca
9
2026-05-13 via Nuitee
M
Mark solo_traveller ie
3
Very noisy property. Staff slamming doors from 6 AM. Terrible dreadful sleep.
Cons:

Unbelievably noisy. People slamming doors all morning and evening. Cleaning Staff slamming doors first thing in the morning. Utterly disrespectful of people’s sleep. I read reviews about the level of noise in this property. I should have heeded them.

2026-05-11 via Nuitee
F
Fabienne couple fr
10
Pros:

Situation idéale, proche de tout.
Merci spécial à William pour ses conseils et son aide précieuse…

2026-05-10 via Nuitee
J
Jetric solo_traveller ca
8
Room was great, but some disappointments
Pros:

Let me start by saying William the front desk receptionist went above and beyond with his customer service, he is a gem and the hotel should keep him at all costs.

The hotel itself and the room was spacious and nicely appointed with big comfortable beds, with modern classy interiors.

Cons:

We were disappointed that the free shuttle service was non-existent, even though I booked it through their website and I got an email confirmation for our pick up from VIA Rail station to the hotel and for our trip to the airport on our departure.. so I had to pay for taxi both ways totally expecting not needing to pay for these. Found out later that the shuttle service was tied to the restaurant, which was closed for renovations. I did not get an email that this shuttle service was gone. Also, we were excited to try their restaurant, only to find out it is gone and being renovated and changed to a different concept as mentioned above. There was also construction going on on the ground floor because of the restaurant, and in the morning we also hear loud sounds from construction outside, beside the hotel.

2026-05-09 via Nuitee
A
Arnaud couple ca
10
2026-05-09 via Nuitee
E
Evamaria Gertraud solo_traveller de
9
2026-05-08 via Nuitee
M
Mathieu couple fr
8
2026-05-08 via Nuitee
S
Sabrina solo_traveller ca
10
2026-05-07 via Nuitee