WoodSpring Suites Billings

Hotels
•
WoodSpring
7.4 (370 reviews)
4750 King Ave East , Billings , US

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Laundry
Private parking
Accessible parking

Review Highlights

Pros:
Good, convenient location
Very clean rooms and showers
Spacious rooms suitable for longer stays
Secure and generally quiet property
Kitchen suites available for extended stays
Friendly staff reported in some stays
Cons:
Poor/unresponsive service and unresolved billing/refund issues
Missing amenities (no hand towels, no ice machine, no coffee pot, kitchen lacking utensils)
Inconsistent bed comfort (very soft/poor beds) and vent noise
Undisclosed pet fees/charges
Dirty common areas and evidence of smoking/vaping indoors
Breakfast quality inconsistent or not available for some guests

Categories

Cleanliness
8.9
Rooms and showers are repeatedly described as very clean and well-maintained; some reviewers noted litter/dirty common areas outside, but in-room cleanliness is strong overall.
Service
5.6
Service is inconsistent — multiple reports of poorly trained staff, billing errors, unreturned calls and unresolved refund complaints; a few reviewers found staff friendly, but service problems are a recurring issue.
Location
9.4
Location is frequently called convenient, quiet and a clear positive across reviews; many guests praised the location as a reason to stay.
Room Quality
8.3
Rooms are generally described as roomy and clean, with kitchen setups for extended stays; bedding comfort is inconsistent (several complaints about very soft or bad beds and vent noise), so room quality is good but variable.
Amenities
5
Amenities are a notable weakness — missing hand towels, no ice machine, no in-room coffee pot, and advertised kitchen suites lacking glasses/plates/cutlery were specifically called out.
Value for Money
7.4
Mixed value: some guests felt the property is in better condition than peers at this price and suitable for extended stays, but undisclosed pet fees and extra charges negatively impacted perceived value.
Food and Beverage
6.6
Breakfast received lukewarm comments (eggs not great) and some guests did not have/use breakfast; overall food/beverage is average to slightly below average.
Overall Experience
8
Overall impression is mixed but leans positive due to clean rooms and strong location; persistent service, amenity and occasional noise/bed comfort issues lowered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 17:54

Property Description

Convenient Location
Located in the scenic Billings region, WoodSpring Suites Billings offers easy access to local attractions including MetraPark.

In-Room Kitchen
Selected rooms feature a convenient kitchen equipped with a fridge, microwave, and stovetop for added comfort and convenience.

Close to Airport
Just 8 km from Billings Logan International Airport, WoodSpring Suites Billings is the perfect choice for travelers seeking a convenient stay.

Book your stay at WoodSpring Suites Billings for a comfortable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 370 reviews
Cleanliness: 8.9
Service: 5.6
Location: 9.4
Room Quality: 8.3
Amenities: 5
Value for Money: 7.4
Food and Beverage: 6.6
Overall Experience: 8
C
Chad • couple • us
1
Awful experience, on going issue with a refund. Will never stay at wood springs or possibly any choice hotel franchise e
Pros:

Location wasn’t in a super busy area and it was quite, didn’t really see any kids

Cons:

Staff are poorly trained, they will misinform you, charge you incorrectly. They only have one manager available weekdays only, no voicemail, they do not answer the phone, and there is no way or no one to contact to resolve my billing issue. As of writing this it’s been over a week and no response, I even contacted choice hotels and filed a formal complaint still nothing

2026-10-31 • via Nuitee
C
Castona • solo_traveller • us
8
2026-10-31 • via Nuitee
J
Jacob • solo_traveller • us
1
2026-10-30 • via Nuitee
C
Castona • solo_traveller • us
8
2026-10-29 • via Nuitee
J
Jacob • solo_traveller • us
1
2026-10-29 • via Nuitee
L
Leland • couple • us
7
2026-10-26 • via Nuitee
B
Badbear • extended_group • us
1
2026-10-25 • via Nuitee
C
Castona • solo_traveller • us
7
2026-10-25 • via Nuitee
C
Castona • solo_traveller • us
7
2026-10-25 • via Nuitee
J
Jacob • solo_traveller • us
5
2026-10-24 • via Nuitee
K
Kelly • couple • us
1
Couldn’t stay
Pros:

The location

Cons:

The bedding was awful, the Bed itself wasn’t any better couldn’t even sleep there I left for a different hotel

2026-10-24 • via Nuitee
M
Mcgregor • solo_traveller • us
8
2026-10-18 • via Nuitee
L
Lahey • solo_traveller • us
6
Pros:

The air

Cons:

The bad air

2026-10-15 • via Nuitee
G
Gail • solo_traveller • us
7
Pros:

Great customer service. Very clean. Convenient location. Very secure.

2026-10-13 • via Nuitee
M
Miandra • couple • us
10
2026-10-07 • via Nuitee
E
Elva • couple • us
6
Pros:

It was OK. The eggs weren’t the greatest.

Cons:

It was a constant noise like when you have the vent on a bathroom on.

2026-09-19 • via Nuitee
P
Paul • solo_traveller • us
5
Stay somewhere else.
Pros:

Location was great, room was spacious. Staff was friendly.

Cons:

No hand towels, no breakfast, no ice machines, people vaping and smoking Marijuana inside/ elevator.
Dirty common areas.

2026-09-15 • via Nuitee
D
Dixon • couple • us
10
2026-09-11 • via Nuitee
M
Mrs. Delaney • solo_traveller • us
9
2026-09-03 • via Nuitee
J
Jaefawn • solo_traveller • us
1
2026-08-25 • via Nuitee