Platinum Hotel Ulaanbaatar

Hotels
7.5 (1035 reviews)
Chagdarjav street-36 ，1-r khoroo , Ulaanbaatar , mn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Poor food quality
Variable service quality

Categories

Cleanliness
6.71
Some guests reported cleanliness issues, such as unclean rooms and poor shower conditions.
Service
8.18
Service quality was described as variable, with some staff being helpful while others were not.
Location
8.72
Multiple reviews praised the hotel's great location, proximity to attractions, and central area.
Room Quality
7.17
Room quality received mixed reviews; some found rooms spacious but noted old conditions.
Amenities
7.7
Some amenities were appreciated, but issues like inadequate beverage stock were mentioned.
Value for Money
7.16
Guests noted the pricing is reasonable, but some felt the value may not meet expectations due to certain issues.
Food and Beverage
6.71
Breakfast quality was frequently criticized for being cold and unappetizing.
Overall Experience
7.68
General sentiment reflects mixed experiences, with both positive aspects and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:46

Property Description

Luxurious Accommodations

Platinum Hotel, situated in the heart of Ulaanbaatar, offers spacious and modern rooms with complimentary Wi-Fi. Each room is equipped with top-notch amenities including a flat-screen TV, iPod dock, and a cozy sofa.

Convenient Location

Just a short stroll from Sukhbaatar Square, Hotel Platinum provides easy access to the city's main attractions. The Chinggis Khaan International Airport is also within a reasonable driving distance, ensuring a hassle-free commute for guests.

Exceptional Services

With a 24-hour front desk and a dedicated tour desk, Platinum Hotel goes the extra mile to cater to guests' needs. Indulge in a culinary journey at the on-site restaurant, SAPPHIRE, offering a delightful mix of Mongolian and Western cuisine.

Experience luxury and convenience at Platinum Hotel. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 1035 reviews
Cleanliness: 6.71
Service: 8.18
Location: 8.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 6.71
Overall Experience: 7.68
M
Mboya • solo_traveller • tz
10
Pros:

Everything perfect, my stay was valued

Cons:

Everything in the facility from staff, food an comfortability.

2026-08-27 • via Nuitee
M
Michael • couple • us
5
2026-08-25 • via Nuitee
L
Lorenzo • couple • it
8
2026-08-23 • via Nuitee
L
Lik Hang • couple • hk
9
Convenient location in UB
Pros:

Close to city centre
Flexible check in and check out time

Cons:

The toilet and shower area is a bit unclean

2026-08-22 • via Nuitee
O
Olga • solo_traveller • ru
6
2026-08-19 • via Nuitee
T
Taisuke • couple • jp
4
時間ないし仕方ない
Pros:

立地は良い

Cons:

スタッフが不親切

2026-08-18 • via Nuitee
A
andrea • solo_traveller • us
9
2026-08-18 • via Nuitee
H
Haruka • couple • jp
9
Pros:

スフバートル広場から近い！

Cons:

廊下が少し暗くて怖い

2026-08-18 • via Nuitee
V
Valeria • solo_traveller • it
7
2026-08-17 • via Nuitee
V
Valeria • solo_traveller • it
8
Pros:

Stanza comoda e pulita.

Cons:

Colazione. Non era chiaro se era possibile fare la colazione pagando. Avevo inoltre avvisato la struttura che il mio orario di arrivo era in anticipo rispetto l'orario previsto x il check in. Mi hanno scritto che non c'era alcun problema ma poi mi hanno fatto pagare extra all'arrivo.

2026-08-17 • via Nuitee
M
michiko • solo_traveller • jp
3
おすすめ出来ないなぁ
Pros:

ロケーション 、部屋の広さ

Cons:

入口、エレベーター、廊下、暗くて怖かった WiFiも弱かったです

2026-08-15 • via Nuitee
T
Thierry • solo_traveller • fr
10
Pros:

L'emplacement de l'hôtel, central et à proximité de peace avenue.
La taille des chambres et l'équipement.

Cons:

Le petit-déjeuner, 15 €, mériterait d'être un peu plus qualitatif.

2026-08-15 • via Nuitee
Y
Yadamsuren • couple • mn
1
Pros:

Never boom this hotel

Cons:

They are extremely rude to their guests. After guests arrive, they sometimes tell them to leave, and when you ask why they are charging several times the original price, they simply say, “That’s our internal policy.” The staff are rude, and the manager is a bullying, completely unhinged person.

2026-08-14 • via Nuitee
M
Michael • couple • us
5
2026-08-14 • via Nuitee
Y
Yulia • solo_traveller • ru
8
2026-08-13 • via Nuitee
サインザヤ • couple • jp
7
2026-08-11 • via Nuitee
C
Christina • couple • de
6
2026-08-08 • via Nuitee
K
Khandazhapova • family_with_children • ru
8
everything was 😊 thank you)
Pros:

location

Cons:

nothing

2026-08-07 • via Nuitee
P
Pablo • family_with_children • mx
6
Good value for money but expect no help whatsoever beyond the room/conditions you booked.
Pros:

It is great value for money; nice big rooms and relatively central.

Cons:

The staff seems to have absolutely no service orientation; everything beyond the booking was a problem; an early check in imposible to get; our baggage did not arrive so we put the phone number of the hotel and they got annoyed for doing so “we should not have done that”

2026-08-06 • via Nuitee
S
Serena • couple • it
9
2 notti a Ulan Bator
Pros:

Posizione top per muoversi a Ulan Bator senza subire il caos della città e del traffico, camera come le aspettative, spaziosa e pulitissima.

Cons:

Tutto ok

2026-08-06 • via Nuitee