Platinum Hotel Ulaanbaatar

Hotels
7.5 (982 reviews)
Chagdarjav street-36 ，1-r khoroo , Ulaanbaatar , mn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Poor food quality
Variable service quality

Categories

Cleanliness
6.71
Some guests reported cleanliness issues, such as unclean rooms and poor shower conditions.
Service
8.18
Service quality was described as variable, with some staff being helpful while others were not.
Location
8.72
Multiple reviews praised the hotel's great location, proximity to attractions, and central area.
Room Quality
7.17
Room quality received mixed reviews; some found rooms spacious but noted old conditions.
Amenities
7.7
Some amenities were appreciated, but issues like inadequate beverage stock were mentioned.
Value for Money
7.16
Guests noted the pricing is reasonable, but some felt the value may not meet expectations due to certain issues.
Food and Beverage
6.71
Breakfast quality was frequently criticized for being cold and unappetizing.
Overall Experience
7.68
General sentiment reflects mixed experiences, with both positive aspects and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:46

Property Description

Luxurious Accommodations

Platinum Hotel, situated in the heart of Ulaanbaatar, offers spacious and modern rooms with complimentary Wi-Fi. Each room is equipped with top-notch amenities including a flat-screen TV, iPod dock, and a cozy sofa.

Convenient Location

Just a short stroll from Sukhbaatar Square, Hotel Platinum provides easy access to the city's main attractions. The Chinggis Khaan International Airport is also within a reasonable driving distance, ensuring a hassle-free commute for guests.

Exceptional Services

With a 24-hour front desk and a dedicated tour desk, Platinum Hotel goes the extra mile to cater to guests' needs. Indulge in a culinary journey at the on-site restaurant, SAPPHIRE, offering a delightful mix of Mongolian and Western cuisine.

Experience luxury and convenience at Platinum Hotel. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 982 reviews
Cleanliness: 6.71
Service: 8.18
Location: 8.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 6.71
Overall Experience: 7.68
Y
Yeldar • extended_group • kz
4
2026-06-19 • via Nuitee
R
Rene • solo_traveller • de
3
2026-06-19 • via Nuitee
Y
Yeldar • solo_traveller • kz
4
2026-06-19 • via Nuitee
R
ryoma • couple • jp
7
2026-06-18 • via Nuitee
D
Daniela • solo_traveller • gb
10
Pros:

Nice quiet room with comfortable beds

2026-06-18 • via Nuitee
I
Ida • solo_traveller • gb
9
2026-06-17 • via Nuitee
K
Kamila • couple • pl
8
2026-06-17 • via Nuitee
N
Nadir • family_with_children • uz
5
2026-06-13 • via Nuitee
S
Sivakumar • solo_traveller • in
10
2026-06-12 • via Nuitee
Z
Zhamsaran • solo_traveller • ru
3
Pros:

Not have breakfast,

Cons:

Not have swimming pool, not have breakfast.

2026-06-07 • via Nuitee
L
Labuschagne • solo_traveller • za
5
2026-06-04 • via Nuitee
E
Eng Hao Daniel • solo_traveller • sg
8
Great staff and location
Pros:

Room size was large

Cons:

2 of the rooms had issue with the toilet bowl flushing system.

2026-06-02 • via Nuitee
Z
ZORIGTO • couple • kg
8
2026-06-02 • via Nuitee
A
Aleksei • solo_traveller • ru
10
2026-06-01 • via Nuitee
L
Labuschagne • extended_group • za
4
It was our second year staying here. And not the same treatment as last year. Will not come back
Pros:

Breakfast was not included. The find it impossible to add the breakfast for us. The first week they eventually let us have breakfast for 40 000 Tugrik and when we came back the second week they couldn’t find our reservation and after a lot of discussion it suddenly appears and when we want to go for breakfast the price went up to 60 000 Tugrik

Cons:

The service definitely, as well as prices. It seems it was an issue to service us. Rooms were not cleaned properly. They will only made one bed and leaves the other one. Did not clean the cups and glasses.

2026-05-31 • via Nuitee
A
Artem • couple • ru
10
Pros:

удобное расположение, просторные номера

2026-05-29 • via Nuitee
I
Irina • solo_traveller • mn
7
Pros:

Отличное расположение, чистота в номере!

Cons:

Стоимость при бронировании значительно ниже, чем при оплате в отеле

2026-05-28 • via Nuitee
S
Sergey • couple • ru
10
Огромные номера, хорошая цена, приветливый персонал.
Pros:

Очень хорошо. Расположение, тишина, чистота. Цена.

Cons:

Автостоянка маленькая.

2026-05-24 • via Nuitee
S
Sergey • couple • ru
10
2026-05-24 • via Nuitee
V
Vitaly • couple • mn
8
Классное расположение, приветливый персонал.
Pros:

Отличное расположение, весь центр - пешком. Кто знает пробки Улан-Батора, это оценит. Очень приветливый и дружелюбный персонал. В номере чисто, убирают каждый день и меняют полотенца. В целом отличный выбор.

Cons:

Завтрак - шведский стол за дополнительную плату. Но еда быстро заканчивается и поэтому лучше приходить пораньше. Потому что, если придёте к концу и даже заплатите, есть будет нечего.

2026-05-23 • via Nuitee