Zhangjiajie Metropolo Hotel

Hotels
8.4 (285 reviews)
Room 101, Building S3, Indigo Plaza, Guanliping Community, Guanliping Office , Zhangjiajie , CN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Private parking

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Breakfast options limited
Staff language barrier

Categories

Cleanliness
8.04
Some reviews mentioned cleanliness issues, though overall sentiment was generally positive.
Service
8.71
While there were some complaints about staff communication, most reviews indicated a friendly and accommodating service.
Location
9.05
Consistently praised for its proximity to cable car access and nearby restaurants.
Room Quality
8.5
Rooms are described as modern and well-equipped, contributing positively to the guests' experience.
Amenities
8.33
Amenities received mixed feedback, with some guests hoping for improvements, particularly regarding breakfast options.
Value for Money
8.49
Many guests felt the pricing was justified by the quality of the stay.
Food and Beverage
7.54
Breakfast quality received several critiques regarding variety and suitability for Western tastes.
Overall Experience
8.51
Overall satisfaction was high, especially regarding location and room quality, despite some service and amenity concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:46

Property Description

Convenient Location
Modern Amenities
Delicious Dining Options

Book your stay at Zhangjiajie Metropolo Hotel for a perfect blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 285 reviews
Cleanliness: 8.04
Service: 8.71
Location: 9.05
Room Quality: 8.5
Amenities: 8.33
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 8.51
S
Stefan • solo_traveller • ro
9
Pros:

It is a very good hotel located very close to the cable car.

Cons:

Breakfast could be better for a European.

2026-09-19 • via Nuitee
L
LUIS • couple • es
9
2026-09-19 • via Nuitee
D
DELIAP5 • solo_traveller • it
9
2026-09-15 • via Nuitee
M
Martha89 • solo_traveller • it
10
Qualità/prezzo ottima
Pros:

Posizione super, nel centro di Zhangjiajie e a 10 minuti a piedi dall'ingresso per la porta del paradiso. Sicuramente ottima qualità prezzo. Staff molto gentile in quanto ci ha aiutato a prenotare tutti i parchi con largo anticipo.

Cons:

Colazione insomma, non varia e principalmente cinese.

2026-09-13 • via Nuitee
G
Guilherme • solo_traveller • br
8
Pros:

Localização excelente, do lado do cableway e do comércio. Hotel grande, com recepção e atendimento em inglês.

Cons:

Nao consegui regular o ar condicionado direito. O cafe da manha nao é muito bom para nao chineses.

2026-09-11 • via Nuitee
P
PIERPAOLO • solo_traveller • it
8
Viaggio in Cina agosto/settembre 2026
Pros:

Posizione, staff, camere.

Cons:

.

2026-09-10 • via Nuitee
G
Gianluca Cominato • couple • it
6
Convenient for the park, but the weakest hotel of our trip
Pros:

The location was convenient, close to the Zhangjiajie National Forest Park and within easy reach of the town center, which made our two-day park tour very smooth. Staff were courteous and check-in was easy.

Cons:

The hotel felt noticeably dated compared to the others on our itinerary — rooms and common areas could use an update — and the breakfast selection was fairly basic, with limited choice.

2026-09-09 • via Nuitee
M
Maja • family_with_children • hr
10
Pros:

sobe su izrazito velike i udobni kreveti

2026-09-06 • via Nuitee
A
Alessbb • solo_traveller • es
10
Pros:

La atención al cliente fue muy buena. Wendy nos organizó todo y siempre estuvo muy atenta para ayudarnos con todo lo que necesitábamos.

2026-09-06 • via Nuitee
A
Antonio • couple • pt
10
10/10 – Absolutely perfect stay! 🌟
Pros:

We had a fantastic stay at the Metropolo Hotel in Zhangjiajie and could not recommend it highly enough.

A special thank you to Wendy, who was absolutely amazing from the beginning to the end of our stay. She was extremely professional, helpful, kind and always available whenever we needed her. She organized our visits to Zhangjiajie National Forest Park (the Avatar Mountains) and Tianmen Mountain, and everything was perfectly arranged. The tours, transportation and schedules were all handled flawlessly.

Honestly, without Wendy’s help, we would have been completely lost! Her communication, attention to detail and willingness to help made our experience so much easier and more enjoyable.

We also want to give a special mention to the driver, who was also incredibly helpful, attentive and well prepared. He was always on time, helpful and made sure everything went smoothly.

The support we received throughout our entire stay was exceptional. Thanks to Wendy and the whole team at the Metropolo Hotel, our visit to Zhangjiajie was a complete success.

A full 10/10 and 100% recommended! If you are visiting Zhangjiajie and planning to explore the Avatar Mountains and Tianmen Mountain, I would definitely recommend staying here.

Thank you, Wendy, and the whole team, for making our stay so memorable! 🌟

Cons:

These is genuinely nothing negative to point out. Everything was impeccable.

2026-09-02 • via Nuitee
D
Diane • solo_traveller • au
10
Top location for Tianmen Mountain
Pros:

Great location. Short walk to buses to Tianmen mountain. Lots of good restaurants nearby..Room lovely, clean and staff helpful.

2026-08-31 • via Nuitee
A
Aleksandra • couple • ru
10
2026-08-31 • via Nuitee
S
Silvia • extended_group • es
9
Hotel muy confortable y céntrico
Pros:

La ubicación es muy buena ya que se encuentra muy cerca del teleférico que lleva a Tianmen Mountain. Las habitaciones están muy bien decoradas y equipadas, las toallas, albornoz y sábanas de muy buena calidad.

Cons:

Nada

2026-08-20 • via Nuitee
E
Eleonora • couple • it
9
Ottimo rapporto qualità/prezzo
Pros:

Struttura molto accogliente, il personale ci ha aiutato a comprare i biglietti per le principali attrazioni locali (parco di zhanjiajie e grand canyon). In hotel il personale non parla inglese ma sono molto disponibili. Camera molto ampia e pulita.

2026-08-17 • via Nuitee
J
Joshua • couple • gb
10
2026-08-16 • via Nuitee
A
Adel • couple • fr
10
2026-08-15 • via Nuitee
A
Alessandra • family_with_children • it
9
2026-08-13 • via Nuitee
D
Donatella • solo_traveller • it
9
2026-08-11 • via Nuitee
N
nicola • couple • it
9
Cons:

Bisognerebbe aggiungere più cose dolci per colazione

2026-08-11 • via Nuitee
E
Estel • solo_traveller • es
9
2026-08-11 • via Nuitee