Pullman Zagreb

Hotels
•
Pullman Hotels and Resorts
8.9 (896 reviews)
Buzinski Krci 3A Buzin , Zagreb , HR

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean, modern hotel and facilities
Spacious, comfortable rooms with good showers
Very convenient location near airport/motorway/shopping
On-site parking available
Gym and sauna well reviewed
Many guests praised friendly/helpful staff
Cons:
Slow or inefficient check-in and check-out reported
Promised airport shuttle not provided; taxi options were expensive with surcharges
Breakfast variety and service inconsistent (limited selection, indifferent staff)
No fridge in some rooms
Corridor/room lighting issues (sensors/room tones making rooms dark)
Overcharges / unexplained extra billing on departure
Failure to prepare extra bed despite payment
Room service food quality reported as weak by one guest

Categories

Cleanliness
9.4
Multiple reviews explicitly praise cleanliness and modern/new facilities (mentions: 'Čistoća', 'Clean modern', 'нови hotel', 'curățenia').
Service
8.4
Mixed sentiment: several guests praise friendly/helpful staff and staff exceeding expectations, but there are repeated complaints about slow check-in/check-out, poor handling of an extra bed, cold breakfast staff and shuttle/transport communication issues.
Location
9.6
Consistently noted as very convenient: near the airport (10 min), motorway and shopping centre, and close to local points of interest; location is a clear positive in many reviews.
Room Quality
9.2
Rooms are frequently described as spacious, modern, with comfortable beds and great showers or suite upgrades; isolated negatives include lack of in-room fridge and some rooms having dark tones/lighting issues or missing prepared extra bed in one case.
Amenities
8.7
Gym and sauna are praised and parking is available; however, some amenity-related issues were reported (promised airport shuttle not provided, shuttle/taxi surcharge, no in-room fridge).
Value for Money
7.8
Several guests felt the price was high and pointed to extra/unexplained charges, poor handling of paid-for extras (no extra bed provided) and shuttle/taxi surcharges — lowering perceived value.
Food and Beverage
8.9
Mixed but generally positive: many reviews call breakfasts 'super' while others cite limited selection (tea/juices/cakes), lack of lemon, and some cold or indifferent breakfast staff; one review criticizes room service food quality.
Overall Experience
9.2
Overall sentiment leans positive — several guests say the hotel exceeded expectations or they would return; nevertheless, notable service failures (check-in/out, shuttle, extra bed, billing) temper the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:35

Property Description

Luxurious Accommodation

Enjoy a comfortable stay in air-conditioned rooms equipped with modern amenities such as a minibar and safety deposit box.

Convenient Facilities

Benefit from airport transfers, 24-hour front desk, and luggage storage, making your stay hassle-free.

Delicious Dining Options

Start your day with a buffet breakfast or opt for a gluten-free option, ensuring a satisfying dining experience.

To experience luxury and convenience in Zagreb, book your stay at Pullman Zagreb today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 896 reviews
Cleanliness: 9.4
Service: 8.4
Location: 9.6
Room Quality: 9.2
Amenities: 8.7
Value for Money: 7.8
Food and Beverage: 8.9
Overall Experience: 9.2
M
MLADEN • solo_traveller • hr
1
Boravak je bio isključivo radi toga što se nalazi u blizini bolnice Akromion. Nadam se nikad više.
Pros:

Čistoća, prostrane, udobne sobe.

Cons:

Hotel sa 4 zvjezdice u sobi nema hladnjak. Senzori za svjetlo u hodniku ne rade kako treba pa budete u mraku kad dolazite do sobe. Na doručku loša ponuda čajeva, sokova, kolača i nema limuna. Na odlasku vam dodatno naplaćuju neki iznos iako sam unaprijed platio cijeli račun. Prostor za silazak stepenicama također u mraku.

2026-10-31 • via Nuitee
S
Sinisa • family_with_children • hr
10
2026-10-31 • via Nuitee
J
Josip • solo_traveller • hr
10
2026-10-30 • via Nuitee
J
Johanna • couple • au
10
A gear stay, friendly staff big spacious room with comfortable beds and nice soft linen. Great shower
Pros:

Everything. Location, atmosphere, clean and modern

Cons:

Nothing

2026-10-30 • via Nuitee
S
Stjepan • couple • hr
8
2026-10-29 • via Nuitee
K
KTSL • family_with_children • au
10
Pros:

Lovely hotel and big room. Gym sauna were great.
Can walk to restaurants but need to cross a busy intersection.

Cons:

The room was dark tones so lighting could be better.

2026-10-29 • via Nuitee
A
Antonia • solo_traveller • hr
10
2026-10-29 • via Nuitee
A
Anže • couple • si
10
2026-10-29 • via Nuitee
L
Lucija-Marija • couple • hr
10
2026-10-27 • via Nuitee
A
Arzu • couple • de
10
Kesin tavsiye ederim
Pros:

Süper tesis

Cons:

Herşey güzel

2026-10-27 • via Nuitee
A
Amir • family_with_children • kz
10
Pros:

Есть паркинг
10мин от аэропорта на авто

2026-10-27 • via Nuitee
M
Mykola • solo_traveller • ua
9
2026-10-25 • via Nuitee
E
Erik • couple • nl
9
2026-10-24 • via Nuitee
I
Ivana • family_with_children • me
10
2026-10-23 • via Nuitee
L
Luka • couple • hr
8
Cons:

Recepcija.. koncept check in-a i checkouta mora biti brzi i bolje funkcionirati

2026-10-22 • via Nuitee
R
Ramon • couple • nl
8
Goed hotel
Pros:

Mooie zeer comfortabele kamer.
P onder hotel. 10 min. van luchthaven Zagreb

Cons:

Trage check in en check out

2026-10-21 • via Nuitee
I
Ivana • extended_group • rs
1
2026-10-18 • via Nuitee
B
Branimir • solo_traveller • hr
7
2026-10-16 • via Nuitee
I
Ivan • extended_group • cz
8
2026-10-16 • via Nuitee
L
LeomCan • family_with_children • us
8
Pros:

Clean modern facilities. Parking available specially with own transportation.

Cons:

Offer shuttle airport service in promotion, reason to book the place. Shuttle was not provided, response from hotel with a Taxi service at 2x uber rate with a fee for cash and a 10 euro surcharge for CC payment. Sent Taxi, they report without a positive acceptance response.

2026-10-16 • via Nuitee