Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor service experience
Issues with room assignments
High prices for value received

Categories

Cleanliness
8.9
Rooms described as clean and comfortable.
Service
9.1
Mixed feedback on service; some highlighted friendliness, but others noted poor treatment.
Location
9.4
Multiple mentions of excellent location, particularly for concert accessibility.
Room Quality
8.4
Negative feedback regarding room selection and comfort level for certain rooms.
Amenities
8.4
Facilities were mentioned, but specific details about amenities are lacking.
Value for Money
8.4
Concerns about pricing versus service and accommodations.
Food and Beverage
8.9
Breakfast positively highlighted, but further details lacking.
Overall Experience
8.9
Overall positive with some specific service issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:13

Property Description

Luxurious Accommodations
Sheraton Quito Hotel offers spacious rooms with modern amenities such as air conditioning, plasma TVs, and comfortable seating areas. The luxurious design ensures a relaxing stay for all guests.

Dining and Entertainment
Indulge in a variety of culinary experiences at Sheraton Quito, from live piano music in the Lobby bar to local and international cuisine at Cooks Restaurant. Start your day with a delicious buffet breakfast at Fragatas restaurant and enjoy complimentary welcome drinks during your stay.

Wellness and Leisure
Relax and rejuvenate at Sheraton Fitness on the 11th floor, featuring a hot tub and a fitness centre with panoramic city views. With the historical centre and shopping mall nearby, Sheraton Quito offers the perfect blend of convenience and luxury.

Book your stay at Sheraton Quito Hotel for a memorable experience in Quito!

Important information:

Please note there is a service surcharge of USD $1.50 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 116 reviews
Cleanliness: 8.9
Service: 9.1
Location: 9.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 8.9
A
Alfredo • couple • ec
10
2026-06-17 • via Nuitee
A
Alejandro • solo_traveller • uy
9
2026-06-11 • via Nuitee
C
Carolina • solo_traveller • ec
10
2026-06-10 • via Nuitee
M
Muñoz • solo_traveller • gt
10
2026-05-29 • via Nuitee
R
Rolando • family_with_children • ec
10
Experiencia satisfactoria
Pros:

Cómodo y bien ubicado

Cons:

Ya requiere renovación para que tenga relación al precio con la experiencia.

2026-05-17 • via Nuitee
J
Juane • couple • co
10
Cons:

Hotel 5 estrellas y el minibar del cuarto desocupado. Sin agua ,sin sodas. Nada. Deberían arreglar eso

2026-04-27 • via Nuitee
S
SUSAN • solo_traveller • pe
10
Confortable
Pros:

El servicio en general excelente: disposición del personal en atender consultas y ayudar con la gestión de taxis, muy buena atención en el desayuno

Cons:

Creo que solicité servicio de taxi en mi reserva, para que me recojan en el aeropuerto y nunca estuvo

2026-04-16 • via Nuitee
H
harman • couple • us
10
2026-04-10 • via Nuitee
C
Carlos Xavier • couple • ec
10
2026-04-08 • via Nuitee
B
bayona ortiz • extended_group • co
10
Una de mis mejores experiencias
Pros:

Habitaciones muy cómodas, la comida es muyy rica, y el servicio del personal excelente, ubicarse es muy fácil.

2026-02-10 • via Nuitee
S
Silvio Lopes • solo_traveller • br
10
2026-01-30 • via Nuitee
T
Tavarez • couple • do
10
2026-01-26 • via Nuitee
D
DANIEL EDUARDO • solo_traveller • pe
10
2026-01-20 • via Nuitee
J
Jose • solo_traveller • ec
9
2026-01-17 • via Nuitee
K
Kasia • extended_group • us
10
2026-01-13 • via Nuitee
S
Salazar Guzman • solo_traveller • ec
10
2026-01-06 • via Nuitee
E
Eduardo • solo_traveller • br
8
Estadia muito tranquila
Pros:

Licalizacao

Cons:

Quartos amplos

2025-12-29 • via Nuitee
D
diaz ortiz • solo_traveller • pe
10
2025-12-18 • via Nuitee
G
Gerber • solo_traveller • gt
10
2025-12-17 • via Nuitee
J
Jeane • solo_traveller • gt
10
Pros:

Es excelente

2025-12-09 • via Nuitee