Messner Palace

Hotels
6.2 (196 reviews)
Dorsoduro 216 , Venice , it

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Amazing food
Cons:
No hot water
Unpleasant odors in dining areas

Categories

Cleanliness
4.7
Strong unpleasant odors and cleanliness issues noted in the restaurant.
Service
7.7
Staff were friendly, but issues raised were not adequately addressed.
Location
7.2
Good location, but lacks proper amenities for winter stays.
Room Quality
5.2
Temperature control issues, cold showers, and insufficient heating noted.
Amenities
5.2
Amenities do not meet the expectations of a 4-star hotel, particularly in winter.
Value for Money
6.2
Food quality was praised but other aspects fell short.
Food and Beverage
8.2
Food quality was amazing and considered worth the price.
Overall Experience
5.2
Overall experience marred by significant issues; unlikely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:49

Property Description

Charming Venetian Hotel with Garden Views and Canal-side Rooms

Luxurious Venetian-style Rooms: Enjoy the elegance of Venetian decor with views of the garden or the Rio della Fornace canal. Each room is equipped with modern amenities including a satellite TV, safe, and minibar.

Delightful Dining Experience: Indulge in a culinary journey at the on-site restaurant offering a variety of meat and fish dishes. Unwind at the bar or dine al fresco in the outdoor dining area.

Prime Location: Explore Venice with ease, as the Salute water bus stop is just 250 meters away, providing convenient access to Saint Mark's Square and Santa Lucia Train Station. Don't miss iconic landmarks such as Santa Maria della Salute Church and La Fenice theatre, all within walking distance.

Experience the charm of Venice at Messner Palace - Book your stay now!

Important information:

Please note that only small pets are allowed upon request and charges are applicable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.2
Based on 196 reviews
Cleanliness: 4.7
Service: 7.7
Location: 7.2
Room Quality: 5.2
Amenities: 5.2
Value for Money: 6.2
Food and Beverage: 8.2
Overall Experience: 5.2
A
ANDREAS KUNZ DESIGN GmbH • solo_traveller • ch
1
Schlimmste Hotelerfahrung meines Lebens.
Pros:

Es gibt ausser der guten Lage leider nichts positives zu sagen.

Cons:

Das Zimmer war in einem miserablen Zustand. Der Nachtportier war unglaublich unfreundlich und inkompetent.
Das Zimmer war so schmutzig und heruntergekommen, wie ich es noch nie zuvor erlebt hatte. Ich habe € 1'000.- pro Nacht bezahlt und war entsetzt. Als Bettdecke war lediglich eine alte, schmuddelige Wolldecke vorhanden.
Ich habe den Aufenthalt abgebrochen und bin frühzeitig ausgeckeckt. Leider kam bis heute keine Rückerstattung, wie es vor Ort versprochen wurde.

2026-05-24 • via Nuitee
V
Viacheslav • family_with_children • pl
3
Cons:

Despite numerous requests for an invoice for my stay (both before booking, during my stay, and after check-out), there has been no response whatsoever. They do not answer phone calls or reply to emails. For a hotel these days, this is strange at best and unprofessional at worst.

2026-05-20 • via Nuitee
S
Sandra • extended_group • ch
2
Décevant
Pros:

Le Balcon et la vue

Cons:

Presque pas d'eau dans la douche et froide. Il nous ont dit avec un grand sourire que cela va être changé le soir... bien au sachant que rien va être fait. Ils étaient au courant mais cela leur est visiblement égal. D'autres clients avaient le même problème. Nous nous sommes douché en remplissant des gobelets d'eau au lavabo.... une catastrophe. En plus l'hotel décline toute responsabilité! Au prix excessif de la chambre. A fuir absolument !!
La vieille literie.
La vielle moquette usée et les peintures et portes en morceau.

2026-05-19 • via Nuitee
J
jean- claude • couple • fr
6
Ce fût un bel établissement jadis aujourd’hui décrépi
Pros:

Le calme de l’emplacement. La proximité du vaporetto.

Cons:

Il ne mérite pas plus de 2*
Rideau de douche, joints en mauvais état.
Moquette délavée.

2026-05-17 • via Nuitee
O
Owen • couple • gb
4
We booked this hotel as the photos had a rustic feel, however it gave more of a rundown feel. It was good enough to get
Pros:

The location was really good with only a short walk to the Academia Bridge and there was a water fountain downstairs

Cons:

Very rundown and old. Rooms were tiny, especially the bathroom. The shower leaked and a flimsy shower curtain which did not help. The beds that were pushed together were different sizes and we were right above reception. The cleaner started hoover really early in the morning and was banging the hoover on our door and along the corridor

2026-05-15 • via Nuitee
H
Hydroblau • solo_traveller • it
5
Pros:

The location is very good. We also liked the size of the room; we were staying in a superior room.

Cons:

The room was dirty and in poor condition, and I honestly do not understand how this can be rated as a 4‑star superior hotel.
There were no basic facilities, not even a fridge or complimentary water in the room.
The old carpet was worn and full of holes everywhere, which felt very unhygienic, and the shower was stuck and quite disgusting.
The staff were polite, but this was not enough to compensate for the overall state of the hotel.
Overall, I feel this hotel reflects what Venice has unfortunately become: with so many tourists, it seems you can sell them anything, regardless of quality. Refurbshiment should be a priority..

2026-05-11 • via Nuitee
C
charef eddine • family_with_children • fr
7
Pros:

L'emplacement et le calme.

Cons:

La très petite pour trois personnes, la télé ne fonctionne pas et la moquette au sol très abîmé.

2026-05-03 • via Nuitee
M
Mustafa • couple • se
10
2026-04-19 • via Nuitee
F
frederic • family_with_children • fr
8
Tres bien situé et bon rapport qualité/prix
Pros:

La situation de l'hotel est parfaite, prés de la basilique Santa mara de la Salute, a proximité des stations de vaporetto. Le restaurant de l'hotel est trés bien, le personnel trés serviable. Je recommande fortement.

2026-04-16 • via Nuitee
E
ELIZABETH • solo_traveller • gi
6
Pros:

Large room peaceful

Cons:

No toilet paper on arrival no tea not even small bottle water beds were not changed in morning

2026-04-13 • via Nuitee
L
Laura • couple • ch
8
Pros:

Das Personal war sehr freundlich.
Leider entspricht die Unterkunft nicht ganz den Bildern.
Im Bad waren die Fliesen gerissen.

2026-04-05 • via Nuitee
S
Shiras • family_with_children • om
5
I will come back to this hotel and would never recommend to anyone.
Pros:

Location

Cons:

The rooms are not clean, The bathroom door was broken. The beds and sheets are not ok.

2026-04-01 • via Nuitee
R
Romina • extended_group • hr
10
2026-03-27 • via Nuitee
T
Turner • family_with_children • us
9
I loved the hotel. So did my daughter.
Pros:

I loved the view, the location and the price. I enjoyed the hot shower, the dessert downstairs, and the comfy bed. I enjoyed the nice people who work there.

Cons:

I didn't care for the carpet.

2026-03-21 • via Nuitee
N
nana • solo_traveller • ge
5
2026-03-19 • via Nuitee
S
Severin • solo_traveller • de
1
Superior ❗️sieht anders aus. Das Zimmer ist in einem asozialen Zustand . Preis/Leistung sind in keinster Weise gerec
Pros:

Das Hotel hat eine schöne Lage

Cons:

Das Personal ist unhöflich und unaufmerksam ( bei Ankunft ging der Mann vom Empfang die Treppe vor und ließ mich mit 2Koffern alleine.
Das Zimmer ist in einem katastrophalen Zustand, s.Fotos.
WLAN/Fernseher/Klima haben nicht funktioniert .
Personal hat nicht reagiert!
Dusche kalt/lauwarm, keine Heizung.
Matratzen sind ekelig und durchgelegen( tiefe Mulde in der Mitte)
Schimmel im Bad.
Fußboden abgenutzt und klebrig.
Booking.com sollte das Hotel unbedingt rausnehmen⛔️⛔️, da die Versprechungen nicht eingehalten werden - ABZOCKE!!

2026-03-15 • via Nuitee
D
Daniela • family_with_children • pt
1
Cons:

Tudo mau, desde ao atendimento às condições do supostamente hotel de 4 estrelas... Desde a chegada que a televisão não funcionava , reportamos à recepção e nada foi feito, ficamos os dois dias com a tv avariada. A carpete estava NOJENTAAAAAA, a cama nem feita estava, os lençóis todos soltos e os colchões horríveis, fazia um buraco ao deitar! A casa de banho não tinha resguardo, ao tomar banho ficava o chão cheio de água. O ac marcava 25° mas nem comando havia e o quarto estava frio! O Sr. que nos atendeu na recepção mal olhava para nós enquanto expunhamos a situação, mandou enviar email a reportar, pedi para falar com um responsável, ele disse que não havia e ficamos depois a saber que era ele o dono.

2026-03-11 • via Nuitee
M
Melanie • couple • at
1
Es war einfach nur schrecklich.
Pros:

Nichts

Cons:

Unhöfliches Personal, sprechen schlecht englisch und gehen nicht auf Probleme ein. Alles sehr ungepflegt und schaut nicht so aus wie auf den Fotos! Es wurde ein Gartenblick verkauft der keiner ist und die Fenster konnte man nicht weit öffnen. Die Toilettenspülung war kaputt und lief die ganze Zeit! Die Nacht war ein Horror! Einfach eine Irreführung des Konsumenten.

2026-03-07 • via Nuitee
F
Francesco • family_with_children • it
1
Pros:

Niente

Cons:

Moquet sporca e scolorita, condizionatore non funzionante con annesso groviglio di fili elettrici e rumore oltre che fastidioso non rassicurante, freddo in stanza, comodini senza cassetti con binari a vista, soffitto con evidenti crepature e bagno non degno di essere chiamato tale con specchio sporco e doccia coperta dalla terribile tendina in plastica. Oltre il fatto di aver atteso 30 minuti il check in perché il dipendente impegnato ad ascoltare lamentele di altri clienti

2026-02-09 • via Nuitee
A
antoneta • couple • at
1
Cons:

Die schefin dort war so unhöflich mit uns. War nicht sauber. Warme wasser ist nicht gegangen , könnten nicht duschen.

2026-01-21 • via Nuitee