Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent breakfast
Cons:
Limited food variety
Some restaurant issues
Higher restaurant prices

Categories

Cleanliness
9.18
Overall cleanliness was mentioned positively, but there were complaints about the restaurant's hygiene.
Service
10
Staff were friendly and efficient; positive remarks on service quality and attentiveness.
Location
10
Consistently praised for its excellent location near hiking opportunities.
Room Quality
9.18
Rooms were generally described as comfortable and spacious, with high praise for beds.
Amenities
9.18
Good amenities noted, though some guests found them limited.
Value for Money
8.68
Some reviews suggest prices could be better aligned with the offerings.
Food and Beverage
8.18
Mixed reviews on food quality; highlighted complaints about the restaurant experience.
Overall Experience
10
Guests reported a highly satisfying overall experience, exceeding expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:29

Property Description

Luxurious Accommodation
Serras Andorra offers 57 spacious and bright rooms and suites designed for your well-being, most with stunning mountain views and a balcony or terrace.

Culinary Excellence
Indulge in a gastronomic experience curated by our Michelin Star chef, Marc Gascons, in various hotel spaces. Whether in the restaurant overlooking Grandvalira, the Lounge Bar, or on the terrace, savor the finest quality products.

Convenient Location
Situated in the Vall d’Incles region with picturesque views of the Grandvalira mountains, our 5* GL hotel is just a short drive from Pas de La Casa and Andorra La Vella. Free transport to Grandvalira Ski Resort in winter and hiking trail starting points in summer adds to the convenience.

Experience luxury, fine dining, and convenience at Serras Andorra. Book your stay now!

Important information:

Children under 2 years old can stay for free in the room. All requests are subject to the room category. Meals or extra services required are not included and should be paid at the hotel.

Parking fees are EUR 25 per day, per car. We require advance booking. Please contact the property directly.

During the high season period from December 19 to – January 5, we require 100% deposit prepayment in advance upon booking. From January 29th to february 28th we require 100% deposit prepayment in advance upon booking in order to guarantee the reservation.

The New Years Eve Gala Dinner is mandatory for all guests staying on 31 December, prices are not included in the accommodation. Events team will contact you in order to pre-book.

When booking 7 rooms or more, different policies and additional supplements may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 622 reviews
Cleanliness: 9.18
Service: 10
Location: 10
Room Quality: 9.18
Amenities: 9.18
Value for Money: 8.68
Food and Beverage: 8.18
Overall Experience: 10
M
maryline • couple • fr
10
2026-09-08 • via Nuitee
F
FERNANDO • family_with_children • es
9
2026-09-08 • via Nuitee
L
Luca • family_with_children • fr
10
2026-09-05 • via Nuitee
S
Salame • family_with_children • es
9
Pros:

A destacar la atención de Gerard. Tuvimos un problema y nos ayudó con mucha diligencia y amabilidad.

2026-09-02 • via Nuitee
J
Jessica • family_with_children • es
10
2026-09-01 • via Nuitee
M
mireia • family_with_children • es
9
Muy bien, nos sentimos como en casa.
Pros:

El trato genial, la habitación familiar, los desayunos, el ambiente. Muy bien.

Cons:

El kids club muy oscuro y sin agenda de actividades (solo cine a las 18h).

2026-08-31 • via Nuitee
A
Alexandra • couple • gb
2
2026-08-30 • via Nuitee
A
Aleix • couple • es
10
2026-08-30 • via Nuitee
A
ANTONIO • family_with_children • es
10
Genial
Pros:

En general todo,excelente la atención

Cons:

El restaurante el vino demasiado caro para la calidad que tienen,hay que mejorar los vinos sobre todo la cata de Rioja ,pocos y caros,no compensa con lo buena que está la comida

2026-08-23 • via Nuitee
J
Jane • couple • es
10
We had an amazing time made even more special because of the warmth of the staff welcome!
Pros:

The breakfast was delicious and we loved the location!

2026-08-23 • via Nuitee
S
Susan • solo_traveller • gb
10
Perfect stay
Pros:

Lovely hotel, great room, good facilities,

2026-08-21 • via Nuitee
S
Suidan • solo_traveller • il
5
2026-08-21 • via Nuitee
M
Maria Jose • family_with_children • es
9
Pros:

En general la sensación ha sido muy buena. Las habitaciones son amplias, limpias y cómodas. Tiene una decoración muy bonita. El salón es súper acogedor y agradable. La terraza preciosa y relajante . La ubicación es genial.

Cons:

Noté al personal de recepción un poco disperso sin dar mucha información (salvo que le preguntes donde es el desayuno, en qué lugar está ubicado el spa o qué horario tiene el bar).El circuito de agua en el Spa admite niños desde la mañana a las 18.00h (sin reserva previa) y la única vez que lo usamos estaba desbordado. Las habitaciones no tienen aire acondicionado (es verdad que está en altitud y puede no ser necesario o si, como en nuestro caso que lo echamos en falta en algún momento)

2026-08-14 • via Nuitee
F
Faglicova • couple • sk
10
Pros:

Location is excellent, spacious appartment and bathroom, helpfull staff

Cons:

No A/C

2026-08-13 • via Nuitee
L
Luca • family_with_children • es
9
Fantastico para familias
Pros:

El personal muy amable. Instalaciones muy limpias. Valorar sobretodo el miniclub. Los niños se lo pasam genial y estan muy bien atendidos con Daiana.

2026-08-10 • via Nuitee
V
VALENTINA • family_with_children • es
10
2026-08-09 • via Nuitee
M
Mateja • extended_group • si
10
Pros:

One of the best hotels I have ever stayed in. The stuff incredibly nice and obliging. Everything was excellent.

2026-08-05 • via Nuitee
C
Camille • family_with_children • fr
9
2026-08-05 • via Nuitee
V
Valeriu • couple • ro
9
2026-08-04 • via Nuitee
H
hector • solo_traveller • es
10
Pros:

Impresionante ubicación. Muy bien el entorno

Cons:

Es un poco caro aunque merece la pena

2026-08-03 • via Nuitee