Hotel Zaragoza

Hotels
8.5 (36 reviews)
Avenida Ignacio Zaragoza numero 35-B, Rancho Nuevo, Barrio Santo Domingo de Guzman , Tepoztlán , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Friendly service
Cons:
Cleanliness issues
Limited food options
Old facilities

Categories

Cleanliness
7.39
Multiple guests reported issues regarding cleanliness, particularly in bathrooms and linen.
Service
9.86
Guests praised the service as excellent and attentive.
Location
9.9
The hotel is well located, close to the center.
Room Quality
8.35
Rooms are spacious but issues with mattress comfort were mentioned.
Amenities
7.88
Amenities are adequate but restricted, such as the alcohol and food policies.
Value for Money
8.34
Considered somewhat expensive for the quality and age of the hotel.
Food and Beverage
6.89
Guests noted that food options are limited and the quality could improve.
Overall Experience
9.36
Overall, visitors had a pleasant experience with notable comments on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:02

Property Description

Luxurious Accommodation
Hotel Zaragoza in Tepoztlán offers a luxurious stay just 26 km from Robert Brady Museum. Enjoy the outdoor swimming pool, garden, and shared lounge during your stay.

Convenient Amenities
Indulge in the convenience of a restaurant, room service, and a 24-hour front desk. Stay connected with free WiFi throughout the property and unwind at the on-site bar.

Comfortable Rooms
Relax in guest rooms featuring a flat-screen TV, private bathroom with free toiletries, and cozy bed linens. Everything you need for a comfortable stay is provided at Hotel Zaragoza.

Book your stay now at Hotel Zaragoza and experience luxury and comfort in Tepoztlán.

Important information:

Please note that a deposit is required to secure your reservation. Property will contact you for details about the bank transfer.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for MXN 500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 36 reviews
Cleanliness: 7.39
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 9.36
M
Meza Hernandez • solo_traveller • mx
9
Pros:

Ubicación fabulosa, ambiente familiar, atención alegre y amable

Cons:

Solo la presión del agua pero.no fue un tema grande ni difícil.de sobre llevar

2026-05-04 • via Nuitee
M
Marion • solo_traveller • gr
10
A gem in Tepoztlán
Pros:

EVERYTHING

Cons:

Nothing

2026-04-28 • via Nuitee
S
Stephen • solo_traveller • nl
10
Perfect stay in Tepoztlan
Pros:

Nice rooms. Friendly staff and pool was nice. Close to everything you need for a nice stay in Tepoztlan!

Cons:

Nothing

2026-04-28 • via Nuitee
M
Mapiluso • solo_traveller • mx
9
Pros:

El contacto con la naturaleza, un lugar para ir a descansar.

Cons:

El acceso es un poco complicado

2026-04-23 • via Nuitee
A
araceli • solo_traveller • mx
10
2026-04-18 • via Nuitee
C
Cansec0 • family_with_children • mx
7
Pros:

Ubicación

Cons:

Falta actualizar el hotel

2026-04-03 • via Nuitee
H
Hector • extended_group • mx
9
2026-03-23 • via Nuitee
A
Alejandra • couple • mx
10
2026-03-19 • via Nuitee
L
Luisa • extended_group • us
10
Pros:

It is a small and nice hotel. Really well located

Cons:

The breakfast is ok but not really goos.

2026-01-20 • via Nuitee
L
Luis Antonio • family_with_children • mx
7
SOLO FUE UNA NOCHE Y CON ESO FUE SUFICIENTE
Pros:

POR FUERA ES MUY BONITO, TEPOZTLAN ES MUY PEQUEÑO... PERO EL PRECIO SE ME HIZO CARO UN HOTEL DE CIUDAD SALE EN LO MISMO Y CON MEJORES HABITACIONES ESTOY HABLANDO QUE CON 3000 PESOS SE PAGA UNA HABITACION EN UN CITY EXPRESS, HOLIDAY INN EXPRESS ETC Y LAS HABITACIONES ESTAN MUCHOOOOO MEJOR.
LAS HABITACIONES DE VERDAD SON FEAS.

Cons:

LAS HABITACIONES , SON FEAS.

2026-01-19 • via Nuitee
D
Daniela • solo_traveller • mx
9
Pros:

Me gustó las habitaciones amplias

Cons:

Que de la regadera salia muy poca agua

2026-01-15 • via Nuitee
V
Veronica • extended_group • mx
8
Agradable, comodo , en general bien. Esta bonito el hotel.
Pros:

El desayuno, es aceptable, pero no excelente, y la mayoria de los alimentos estaban ya frios al momento de entregarlos, yo creo falta mas personal para acelerar el proceso, y la ubicacion esta muy bien, esta cerca del centro y no es tan dificil de moverse a los diferentes lugares de acceso.

Cons:

Que los alimentos estuvieran mejor preparados y caliente.

2026-01-05 • via Nuitee
A
Alejandra • extended_group • co
10
2025-12-12 • via Nuitee
J
Juan • family_with_children • co
9
Buena estadía !
Pros:

Bien ubicado , cómodo , limpio y excelente atención

Cons:

Limitado en opciones de alimentación

2025-11-27 • via Nuitee
B
basurto salgado • family_with_children • mx
9
muy recomendable
Pros:

todo muy bien excellente servivio y muy tranquilo para descansar cerca del centro.

2025-11-24 • via Nuitee
R
Rendon • family_with_children • mx
5
Mala calidad y muy sucio!!
Cons:

La regadera del baño estaba sumamente sucio lleno de sarro y en las sábanas de la cama encontré cabellos. No regresaré a este hotel

2025-11-17 • via Nuitee
A
ARCELIA • extended_group • mx
8
Pros:

el hotel está bien ubicado y las habitaciones son amplias

Cons:

no te dejan ingresar bebidas o alimentos, creo recordar que te cobraban descorche de $500 por eso. además en el baño no hay una repisa o algo donde colocar tus jabones y shampoos y acabas poniendolos en el piso.

2025-11-07 • via Nuitee
J
Jhonatan • couple • mx
9
Pros:

Las habitaciones son amplias

Cons:

El ruido de los vecinos en la noche

2025-11-04 • via Nuitee
C
Cruz Salinas • family_with_children • mx
10
Pros:

Que no hay ruido, es muy tranquilo independientemente que esta muy cerca del centro.

Cons:

N/A

2025-10-13 • via Nuitee
S
Sandra • couple • mx
7
Pros:

LA UBICACION ES BUENA

Cons:

LA COMIDA DEL HOTEL NO ES BUENA Y DEBERIAN MEJORAR UN POCO LAS CAMAS

2025-10-12 • via Nuitee