Casa Terracota

Hotels
7.4 (16 reviews)
Ave 5 No 664 A con esquina calle 18 Ave 5 No 664 A con esquina calle 18 , Bacalar , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Free wired internet
Internet access
Exercise/lap pool
Japanese garden
Swimming nearby

Review Highlights

Pros:
Excellent location
Comfortable stay
Cons:
Internet issues
Room cleaning could improve

Categories

Cleanliness
5.65
The rooms can be cleaned a little better.
Service
8.15
Standard quality for this hotel tier.
Location
8.65
Excellent location, right in the heart of downtown.
Room Quality
7.15
Standard quality for this hotel tier.
Amenities
6.65
Has a pool but required servicing.
Value for Money
7.65
Standard quality for this hotel tier.
Food and Beverage
8.15
Standard quality for this hotel tier.
Overall Experience
7.15
Mixed experiences with service and internet.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:51

Property Description

Welcome to Casa Terracota!

Luxurious Outdoor Amenities: Enjoy our refreshing outdoor swimming pool, lush garden, and relaxing terrace, perfect for unwinding under the sun.

Comfortable Accommodations: Each room at Casa Terracota boasts a private balcony, air conditioning, and a flat-screen TV for your entertainment and relaxation.

Convenient Location: Situated just 34 km from Chetumal International Airport, our hotel provides easy access for travelers seeking a peaceful retreat in Bacalar.

Book your stay at Casa Terracota now and indulge in a tranquil oasis of comfort and luxury!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

7.4
Based on 16 reviews
Cleanliness: 5.65
Service: 8.15
Location: 8.65
Room Quality: 7.15
Amenities: 6.65
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 7.15
M
Mayte • extended_group • mx
3
Horrible place to stay !!!!
Pros:

Only the location

Cons:

The property has very noisy air conditioning you can barely sleep, the showers head are completely full of salt you don’t have much water in the sink either, the cleaning is non existing .. the TV are very very small .. both rooms we rented smell like humidity, the pool vas very dirty we could not use, the mattress’s are hard so your back will hurt.

2026-05-05 • via Nuitee
F
Fernando • solo_traveller • mx
8
Pros:

La ubicación es excelente

Cons:

Que no cuenta con agua caliente

2026-05-03 • via Nuitee
H
Hernández • extended_group • mx
8
Pros:

No hubo desayuno ubicación exelente

2026-04-14 • via Nuitee
V
veronique • couple • fr
7
Pros:

L emplacement en ville

Cons:

Chambre très vétuste.
Très peu d'eau aux robinets

2026-04-07 • via Nuitee
A
Andre • family_with_children • bz
7
The hotel has an excellent location, was comfortable and has good rates.
Pros:

Excellent location, right in the heart of downtown. Has a pool but we had to wait for them to service it before we could swim.

Cons:

The rooms can be cleaned a little better.

2026-01-19 • via Nuitee
A
AlexM • extended_group • mx
4
Premium price for location. Not worth it
Pros:

It was close to the center and everything we wanted to access easily

Cons:

Every day we had a new issue with the room. When we first arrived we found cockroach legs in the bed. There was no water pressure to shower. They had to give us access to a separate room to shower. After 2 days the room was no longer available as guests had arrived. There was a leak in the sink that was flooding the bathroom. They knew about the leak from long before we arrived and could have fixed it weeks before.

2026-01-08 • via Nuitee
M
MA. CRISTINA • couple • mx
1
2026-01-06 • via Nuitee
F
Fernandez • couple • mx
5
Pros:

La habitación bien ,exelente ubicación ,trato muy bien

Cons:

Que nunca sirvió el internet x 5 días y 4 noches ,y no había antena en canales tv

2025-12-05 • via Nuitee
R
Ruth • extended_group • mx
7
2025-11-23 • via Nuitee
M
Muriel • family_with_children • fr
6
2025-08-24 • via Nuitee
J
José Antonio • family_with_children • es
1
No vayas.
Pros:

Nada. En la web anuncian que aceptan tarjeta y al llegar te dicen que transferencia o efectivo de muy malas maneras

2025-08-12 • via Nuitee
M
Maru • extended_group • mx
10
Confortable
Pros:

Ubicación

Cons:

Todo bien

2025-08-12 • via Nuitee
V
victor • extended_group • mx
10
2025-07-24 • via Nuitee
I
Irene • solo traveller • gb
7
Good
2025-04-28 • via Nuitee
M
Maximilian • review category business travellers • mx
7
Good
Pros:

Nice and clean room with a good pool in the centre of towm. Very friendly stuff.

Cons:

Loud music from neighboring property at noon and in the evening at the pool from other guests on serveral days.

2023-01-02 • via Nuitee
I
Isabel • group • mx
8
it’s ok if you want a pool and will go out most of the time
Pros:

The pool is great, good size and clean

Cons:

the beds are on the hard side and could have a table or more places to put things. The wifi is not really functional.

2022-12-24 • via Nuitee