Cascadas Hotel

Hotels
9.5 (68 reviews)
Vicente Pérez Rosales km 71,5, Las Cascadas, Puerto Octay, Los Lagos , Puerto Octay , cl

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excelente atención del personal
Hermosa ubicación y vistas
Cons:
Problemas de ruido
Demoras en el servicio de comida

Categories

Cleanliness
8.6
Some cleanliness concerns were raised due to the poor handling of the noisy barbecue situation.
Service
9.6
Staff was polite and attentive, but unresolved issues diminished the overall service experience.
Location
10
The hotel has a beautiful location directly at the lake with stunning views.
Room Quality
9.6
Good room quality with modern amenities, though obstructed by external noise.
Amenities
10
Excellent amenities including a pool, sauna, and restaurant which were all well-maintained.
Value for Money
8.6
While some aspects were good, the overall experience was undermined by unexpected noise for the price paid.
Food and Beverage
9.6
Quality food and drinks were offered, though service time could be improved.
Overall Experience
10
Positive experiences were overshadowed by a major disruptive event.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 07:43

Property Description

Luxurious Amenities
Indulge in the hotel's indoor pool, sauna, and hot tub for a relaxing stay.

Delicious Dining Options
Savor delectable meals at the on-site restaurant and unwind with a drink at the bar.

Family-Friendly Activities
Enjoy quality time with your loved ones at the children's playground and explore the area through cycling.

Book now for a memorable stay at Cascadas Hotel and elevate your experience in Puerto Octay!

Important information:

The maintenance work of the Wellness Center will be carried out from July 27th to August 27th.

Please note that all the facilities Heated Pool, Sauna, Jacuzzi, Massage Room at the wellness center are currently unavailable.This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Mon, May 25, 2026 until Thu, Jun 11, 2026
Sauna is closed from 2026-06-11 until 2026-05-25
Hot tub/jacuzzi is closed from 2026-06-11 until 2026-05-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 68 reviews
Cleanliness: 8.6
Service: 9.6
Location: 10
Room Quality: 9.6
Amenities: 10
Value for Money: 8.6
Food and Beverage: 9.6
Overall Experience: 10
C
Cynthia • family_with_children • cl
10
Excelente
Pros:

Limpieza, desayuno.

Cons:

No tiene TV cable.

2026-06-18 • via Nuitee
C
Christian • couple • cl
8
2026-06-15 • via Nuitee
C
Claudio • extended_group • ca
10
Excelente nuevo hotel!
Pros:

Todo muy nuevo, excelente atención muy cercana.

Cons:

Estuvo todo muy bien!

2026-06-06 • via Nuitee
L
Leomon Group Spa • couple • cl
9
Pros:

Que está alejado , por lo tanto es un lugar para descansar. Además tiene acceso al lago.

Cons:

El desayuno tenía poca variedad en pastelería

2026-06-02 • via Nuitee
A
Angela Del Carmen • couple • cl
10
Un lugar para conectarte con tu yo interior.
Pros:

El desayuno muy bueno ,los chicos que atienden son muy amables y la vista insuperable seguro que bolvere. Muy tranquilo y lindo.el chef excelente demasiado rico lo que comi

Cons:

El pan

2026-05-26 • via Nuitee
F
FRANCISCO • solo_traveller • cl
9
Pros:

Bonito y excelente ubicación

2026-05-25 • via Nuitee
H
hipp • couple • cl
10
2026-05-14 • via Nuitee
A
Anselmo • solo_traveller • cl
10
Excelente
Pros:

La atención y las habitaciones muy buena

Cons:

Todo bien

2026-05-10 • via Nuitee
M
Maximiliano • family_with_children • cl
8
Excelente hotel para parejas
Pros:

Cómodo, bella vista jardines espaciosos piscina muy rica y con servicios suficientes.

Cons:

No hay opciones de cama matrimonial y 1 cama para niños solo cuna para bebés. Podrían tener juegos infantiles en algún lugar de todo el bosque.

2026-04-24 • via Nuitee
K
Karen • solo_traveller • cl
10
2026-04-15 • via Nuitee
C
Carlos • couple • cl
10
2026-04-14 • via Nuitee
R
Roxana • couple • cl
10
2026-04-13 • via Nuitee
S
Soledad • family_with_children • cl
10
Pros:

Todo

2026-04-06 • via Nuitee
E
Elbaldo • family_with_children • cl
8
Descanse
Pros:

Buen desayuno y la habitación comoda

Cons:

Depende si vas a salir temprano el desayuno es tarde

2026-04-04 • via Nuitee
L
Lisa • couple • at
7
2026-04-04 • via Nuitee
P
Pablo Bose • solo_traveller • ar
10
Pros:

Personal muy atento y colaborador

2026-03-30 • via Nuitee
J
Jan Pieter • couple • nl
8
2026-03-29 • via Nuitee
H
Hector • family_with_children • cl
6
Cumple, pero no destaca
Pros:

LA ubicación privilegiada, el dormitorio bastante como y amplio. La piscina temperada es buena, y los servicios que ofrece gratuitamente el hotel tambiébn son buenos (excursiones, paseos en kayak, etc)

Cons:

El desayuno es uno de los mas pobres que me han ofrecido. Sin mucha variedad ni información respecto a los adicionales que puedes solicitar a la única persona que estaba atendiendo cuando nos hospedamos nosotros.
El restaurant no es muy bueno. Sin duda es lo mejor que uno puede encontrar en los alrededores, pero solo cumple, no destaca.

2026-03-28 • via Nuitee
S
Soledad • family_with_children • cl
10
2026-03-27 • via Nuitee
P
Pablo Bose • solo_traveller • ar
10
Pros:

Personal muy atento.
Buen restaurant

2026-03-27 • via Nuitee