Hotel Santiago

Hotels
•
Kavia Hotels
7.4 (216 reviews)
Calle 62 No 464 x 55 y 57 , Mérida , MX

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Room conditions not as advertised

Categories

Cleanliness
6.74
Numerous mentions of poor cleanliness, including cobwebs, mold, and dirty furniture.
Service
8.71
General consensus indicates responsive and helpful staff, albeit with some noise issues.
Location
9.25
Consistently highlighted as a strong positive aspect with a central location.
Room Quality
7.2
Complaints about room conditions include humidity, lack of windows, and outdated furnishings.
Amenities
5.73
Lack of amenities like a large pool and mentions of deteriorating facilities.
Value for Money
7.69
Mixed reviews regarding value, with some feeling misled about included services.
Food and Beverage
5.74
Breakfast promises were not fulfilled, leading to dissatisfaction.
Overall Experience
8.11
An overall blend of good location and service but marred by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:28

Property Description

Luxurious Colonial Mansion with Free Wi-Fi

Original Mexican Artwork and Air-Conditioned Rooms
Step into Hotel Santiago and immerse yourself in the charm of high ceilings, tiled floors, and original Mexican artwork. Each room provides a comfortable retreat with modern amenities, ensuring a relaxing stay.

Prime Location in Merida's Historic Centre
Nestled in the heart of Merida's historic centre, Hotel Santiago offers proximity to iconic landmarks like Mérida Cathedral and Plaza Grande Square. Explore the city with ease, as the vibrant Paseo de Montejo Boulevard is just a leisurely stroll away.

Convenient Services and Nearby Attractions
Let our 24-hour reception assist you with car rentals and local insights, enhancing your travel experience. Discover the nearby Santa Lucia Park, a mere 130 meters from the hotel, adding a touch of local flair to your stay.

Book now to experience the perfect blend of colonial elegance and modern comfort at Hotel Santiago.

Important information:

Please note that parking is available upon request. The hotel cannot guarantee the availability of parking spaces.

Reservations with breakfast do not include breakfast for minors who enter free, this service has an additional cost.

Please note that for payments with credit card will only be accepted on site, the card holder will be required to present the card at the time of check in.

The limit for check in is 18:00 hrs. Please inform Hotel Santiago in advance of your expected arrival time if you plan to arrive later, otherwise your reservation will be canceled after the time limit.. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.4
Based on 216 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 5.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
J
Juan Alberto • solo_traveller • mx
9
2026-09-19 • via Nuitee
A
Adrián Alejandro • solo_traveller • mx
9
2026-09-18 • via Nuitee
L
Luis pablo • solo_traveller • mx
10
Pros:

Me gustó el trato soy una persona con discapacidad visual entonces todo estuvo excelente

2026-09-07 • via Nuitee
R
Rodríguez • solo_traveller • mx
10
2026-08-20 • via Nuitee
D
domingo • solo_traveller • mx
7
Pros:

La ubicación y amabilidad de los empleados

Cons:

Habia mosquitos en la habitacion fue un poco incomodo

2026-08-19 • via Nuitee
G
Gustavo • couple • mx
5
Pasable
Pros:

La ubiccion

Cons:

No encontre en el personal de la recepcion la buena voluntad para facilitarme una cama king size dado que le explique que iba para celebrar mi aniversario de bodas.

2026-08-18 • via Nuitee
R
Ricardo • solo_traveller • mx
4
Pros:

Únicamente la cercanía al centro.

Cons:

Las camas están terribles y termine con una lumbalgia ya que se sentían duras y los resortes. El.baño con hongos al.igual que las cortinas, la ropa de cama pero que las sabanas del imss.

2026-08-14 • via Nuitee
F
Francisco • family_with_children • mx
10
2026-08-13 • via Nuitee
O
Oliver Anibal • solo_traveller • mx
3
Decepciónante
Pros:

Lo único rescatable es la ubicación está como a dos o tres cuadras de la plaza principal

Cons:

Está muy sucio , ves cucarachas por las instalaciones, luego decía que cuenta con estacionamiento y al llegar descubres que no es así y en el día te cobran 22 pesos por hora. Las camas muy duras y los controles del televisor ni servían !! Jamás regresaría !!

2026-08-12 • via Nuitee
F
FRIAS • solo_traveller • mx
4
Decepcionada
Pros:

Está cerca del centro

Cons:

La habitación muy reducida y el estacionamiento es un fraude

2026-08-06 • via Nuitee
G
Gallegos • solo_traveller • mx
10
Pros:

La ubicación del hotel con los lugares por conocer

Cons:

El colchón estaba deformado y las almohadas muy duras

2026-08-03 • via Nuitee
U
usernamealreadytaken • solo_traveller • nl
1
Ik raad een overnachting in dit hotel af
Pros:

De lokatie was goed en daarmee eindigt het positieve commentaar...

Cons:

Eigenlijk viel alles tegen. Check-in was langzaam en de kamers slecht onderhouden. Het was goedkoop, maar de kamers stonken naar vocht en de lakens ook. De badkamer had geen warm water en er kwam nauwelijks water uit de douchekop. De handdoekhaken en de rail van het douchegordijn waren vies.

2026-08-02 • via Nuitee
D
Didier Alexander • extended_group • mx
8
2026-07-23 • via Nuitee
A
Addy • solo_traveller • mx
10
2026-07-23 • via Nuitee
M
Maria Isabel • solo_traveller • mx
6
2026-07-21 • via Nuitee
A
Alonso • family_with_children • mx
10
Excelente
Pros:

Todo muy agradable

Cons:

Quizá una mesita en las habitaciones sería bueno

2026-07-20 • via Nuitee
A
Alonso • family_with_children • mx
10
Excelente
Pros:

Todo excelente

Cons:

Que no haya mesitas en las habitaciones

2026-07-20 • via Nuitee
V
Victor Manuel • solo_traveller • mx
4
Pros:

La ubicacion

Cons:

Habitación en mal estado, la puerta rota, el aire no enfría mucho y termino tirando hielo y mugre. Nos cambiaron de habitación qué está en frente de la alberca qué exedian de cloro

2026-07-19 • via Nuitee
A
Alejandro Joel • solo_traveller • mx
9
2026-07-17 • via Nuitee
T
Tejera • solo_traveller • mx
9
Pros:

La ubicación y lo limpio que es

Cons:

En la habitación que me dieron hubo un inconveniente en el baño y me cambiaron a otra en la que igual el inodoro no se iba bien el agua

2026-07-13 • via Nuitee