Hotel Santiago

Hotels
•
Kavia Hotels
7.4 (201 reviews)
Calle 62 No 464 x 55 y 57 , Mérida , mx

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Room conditions not as advertised

Categories

Cleanliness
6.74
Numerous mentions of poor cleanliness, including cobwebs, mold, and dirty furniture.
Service
8.71
General consensus indicates responsive and helpful staff, albeit with some noise issues.
Location
9.25
Consistently highlighted as a strong positive aspect with a central location.
Room Quality
7.2
Complaints about room conditions include humidity, lack of windows, and outdated furnishings.
Amenities
5.73
Lack of amenities like a large pool and mentions of deteriorating facilities.
Value for Money
7.69
Mixed reviews regarding value, with some feeling misled about included services.
Food and Beverage
5.74
Breakfast promises were not fulfilled, leading to dissatisfaction.
Overall Experience
8.11
An overall blend of good location and service but marred by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:28

Property Description

Luxurious Colonial Mansion with Free Wi-Fi

Original Mexican Artwork and Air-Conditioned Rooms
Step into Hotel Santiago and immerse yourself in the charm of high ceilings, tiled floors, and original Mexican artwork. Each room provides a comfortable retreat with modern amenities, ensuring a relaxing stay.

Prime Location in Merida's Historic Centre
Nestled in the heart of Merida's historic centre, Hotel Santiago offers proximity to iconic landmarks like Mérida Cathedral and Plaza Grande Square. Explore the city with ease, as the vibrant Paseo de Montejo Boulevard is just a leisurely stroll away.

Convenient Services and Nearby Attractions
Let our 24-hour reception assist you with car rentals and local insights, enhancing your travel experience. Discover the nearby Santa Lucia Park, a mere 130 meters from the hotel, adding a touch of local flair to your stay.

Book now to experience the perfect blend of colonial elegance and modern comfort at Hotel Santiago.

Important information:

Please note that parking is available upon request. The hotel cannot guarantee the availability of parking spaces.

Reservations with breakfast do not include breakfast for minors who enter free, this service has an additional cost.

Please note that for payments with credit card will only be accepted on site, the card holder will be required to present the card at the time of check in.

The limit for check in is 18:00 hrs. Please inform Hotel Santiago in advance of your expected arrival time if you plan to arrive later, otherwise your reservation will be canceled after the time limit.. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs MXN 288 per day.

Location

Guest Reviews

7.4
Based on 201 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 5.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
A
Alejandro Joel • solo_traveller • mx
9
2026-07-17 • via Nuitee
T
Tejera • solo_traveller • mx
9
Pros:

La ubicación y lo limpio que es

Cons:

En la habitación que me dieron hubo un inconveniente en el baño y me cambiaron a otra en la que igual el inodoro no se iba bien el agua

2026-07-13 • via Nuitee
C
Chiara • family_with_children • it
6
2026-07-11 • via Nuitee
F
Francisco Javier • solo_traveller • mx
9
2026-06-28 • via Nuitee
K
Karl • couple • us
10
Great place
Pros:

Good place

Cons:

Needs more sockets .

2026-06-19 • via Nuitee
D
Damariz • solo_traveller • mx
10
2026-06-16 • via Nuitee
A
Addy • solo_traveller • mx
9
Pros:

Los recepcionistas eran muy amables resolvian rápidamente los inconvenientes de las mucamas

Cons:

La limpieza de la habitación

2026-06-14 • via Nuitee
A
Arcangel • couple • mx
9
Excelente
Pros:

Todo

Cons:

Nada

2026-06-14 • via Nuitee
T
Teresita de jesus • couple • mx
10
2026-06-01 • via Nuitee
P
pilar de los angeles reyes lopez • solo_traveller • mx
10
2026-06-01 • via Nuitee
R
Ramirez • solo_traveller • mx
10
2026-05-31 • via Nuitee
X
Xavier9508 • solo_traveller • mx
1
Debería decir que es un hostal que un hotel
Pros:

Nada, todo los huéspedes de la pasaban gritando, parece más hostal que hotel, un inquilino me tocó la puerta por equivocación a las 6 de la mañana nada como para descansar

Cons:

Las instalaciones, y parace hostal en vez de hotel

2026-05-31 • via Nuitee
K
Kai • solo_traveller • mx
9
Pros:

Unmittelbar im Zentrum von Mérida, nur zwei Straßen von der Plaza Grande entfernt. Restaurants in unmittelbarer Nähe. Sehr gut geeignet, um die Stadt zu erkunden. Wir waren drei Nächte dort und waren sehr zufrieden !

2026-05-29 • via Nuitee
K
Ku Flota • solo_traveller • mx
9
2026-05-22 • via Nuitee
N
Navarro • solo_traveller • mx
10
Pros:

Habitaciones hermosas

2026-05-22 • via Nuitee
J
José Fernando • solo_traveller • mx
1
Pros:

La Alberca lo único bueno

Cons:

No tenían agua en los baños de las habitaciones y se inundó la habitación de agua de WC asco total

2026-05-21 • via Nuitee
T
TERESITA CANUL • family_with_children • mx
10
Excelente
Pros:

La comodidad, la ubicación y la tranquilidad.

Cons:

Todo estuvo excelente

2026-05-12 • via Nuitee
U
Ulisses • solo_traveller • mx
10
2026-05-08 • via Nuitee
S
Sandrine • solo_traveller • fr
9
Pros:

Emplacement idéal dans le quartier historique.
Séjour très appréciable avec du personnel très à l’écoute. Propreté et équipements conformes au relais du site. Bon rapport qualité prix compte tenu de la localisation

2026-05-06 • via Nuitee
D
Daniel • solo_traveller • mx
7
Pros:

El orario

Cons:

El orario

2026-04-30 • via Nuitee