Highliner Hotel

Hotels
•
Aquilini
7 (346 reviews)
815 First Avenue West , Prince Rupert , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Top notch everything
Good variety at breakfast
Ocean view
Cons:
Cleanliness issues
Room maintenance problems
Overpriced for quality

Categories

Cleanliness
5.25
Multiple complaints about the cleanliness of rooms and presence of bugs.
Service
8.75
Staff at breakfast were friendly and efficient, suggesting standard service quality.
Location
8.25
Conveniently located close to BC Ferries, but some reviews indicated difficulty finding the hotel.
Room Quality
5.75
Issues with room maintenance, including broken fixtures and complaints about bedbugs.
Amenities
7.75
Free parking and a good ocean view mentioned positively, despite complaints about AC.
Value for Money
6.25
Guests described the stay as overpriced for the amenities and condition of the hotel.
Food and Beverage
6.75
Breakfast was good but the dining area was drab, and poor service noted when food was gone.
Overall Experience
7.25
Target overall rating based on mixed reviews highlighting both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 21:40

Property Description

Ocean and Mountain Views
Experience breathtaking views from every room overlooking the ocean or mountains. Enjoy the serene beauty of nature right from your private balcony.

On-Site Dining and Amenities
Indulge in delicious local cuisine at the First Avenue Bistro, open all day for your convenience. Take advantage of the on-site gym, sewing shop, and car rental services for a hassle-free stay.

Convenient Location
Located in downtown Prince Rupert, just a stone's throw away from the waterfront, the Highliner Plaza offers easy access to the Prince Rupert Performing Arts Center and Alaska Ferry Terminals. Explore nearby shops and restaurants within walking distance.

Book your stay at the Hotel Highliner Plaza now for a memorable and convenient experience.

Important information:

Please note, a pre-authorization is required when using a credit card. This amount does not include the tax and it is fully refundable upon check-out.

Please note, children cannot eat for free unless extra person charge is paid for.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 346 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.25
Room Quality: 5.75
Amenities: 7.75
Value for Money: 6.25
Food and Beverage: 6.75
Overall Experience: 7.25
W
william • solo_traveller • au
8
2026-08-29 • via Nuitee
F
Fabio • extended_group • it
7
2026-08-25 • via Nuitee
S
Squires • solo_traveller • ca
9
Pros:

The balconies, the complimentary breakfasts

Cons:

Small tv. No air conditioning.

2026-08-19 • via Nuitee
E
Erich • solo_traveller • ch
9
2026-08-12 • via Nuitee
B
Brad • solo_traveller • ca
8
Pros:

Location convenient

2026-08-10 • via Nuitee
D
Darryl • family_with_children • gb
1
Overpriced for quality of room, wish we had stayed at Inn on the Harbour like our last visit
Pros:

Breakfast was poor

Cons:

Hotel was noisy, balcony door did not stop any outside noise coming in, overall sound proofing was terrible we had noise from people on our floor and the room above past midnight on both nights. No ability to unpack clothes in to a drawer, pole for closing curtains fell off first time we tried to use it

2026-08-10 • via Nuitee
C
Claudia • family_with_children • de
5
Für eine kurze Nacht würden wir es wieder buchen.
Pros:

Alle sauber und die Zimmer waren gut ausgestattet. Die Betten waren sehr bequem und das Personal freundlich.

Cons:

Die Lage war nicht schön, das Gebäude ist von außen ganz fürchterlich und mal hat Angst rein zu gehen. Die Zimmer haben dann sehr positiv überrascht.

2026-08-08 • via Nuitee
K
Keith • couple • ca
9
Pros:

a good place to stay

Cons:

all's good

2026-08-04 • via Nuitee
T
Tina • family_with_children • ca
10
Great staff. Clean environment
Pros:

Close to mall.

Cons:

Beds were to hard for me.

2026-07-23 • via Nuitee
T
Tina • family_with_children • ca
10
Great location. Good value. Loved the complimentary breakfast. Friendly staff
Pros:

Close to mall

Cons:

Beds were to hard

2026-07-23 • via Nuitee
M
Mary Anne • solo_traveller • ca
8
Pros:

Friendly helpful staff, great location

2026-07-14 • via Nuitee
N
Nilanka • family_with_children • ca
2
The A/C didn’t work properly, the Wi-Fi was unusable, the hotel was poorly maintained, and it wasn’t worth the price
Pros:

The Queen Room is more spacious.

Cons:

The A/C wasn’t working properly—it only worked as a fan or heater. The bathroom ventilation wasn’t very good, and the Wi-Fi was so weak that it was basically unusable. The outside of the hotel and the entrance also looked run-down and could really use some maintenance. the photos looked AI-generated and didn’t match reality,

2026-07-11 • via Nuitee
M
mcmaster • solo_traveller • ca
9
2026-07-06 • via Nuitee
A
Annegret • couple • de
8
2026-06-26 • via Nuitee
R
Reva • solo_traveller • ca
7
Good location and Helpful Reception
Pros:

If come by Air Canada plane, bus shuttle from airport drops off luggage basically next to Highliner hotel. Very convenient. Receptionist very helpful. Walked to sidewalk with me to show me how to get to Save on Foods (about 10-15 minute walk and also Shoppers Drug Mart close by). New clean bathroom. Had microwave, refrigerator, and coffee maker. $12.50 by taxi including tax to rail station. Gave me free buffet breakfast, not great but free is very good and I liked the oatmeal. Room quiet.

Cons:

Big closet with 8 hangers but no drawers at all. Table with lower shelf beside bed. Finding Reception could be confusing. Big room so had to give me additional heater to heat it. Did provide enough heat. Also refrigerator not plugged in. When I complained refrigerator not on, they plugged it in but why not plug it in 1 or 2 hours before I get there. Not enough lights. No safety deposit box.

2026-06-23 • via Nuitee
M
Madylen • couple • ca
1
Would not recommend staying here.
Pros:

It was close to everything.

Cons:

The rooms were not clean and smelt like stale pee. We woke up in the middle of the night to a mouse running around on the ground. Keep in mind we were staying on floor 8. We informed reception and they didn’t do anything at all just said “sorry about that” and that was it. Our room had no AC so it got quite muggy inside. The towels were stained and shower curtain was moldy

2026-06-22 • via Nuitee
S
Swansborough • extended_group • ca
7
It absolutely served it purpose when stopping for a night between ferries, in general it was good.
Pros:

the fact the hotel is undergoing upgrades that are needed, the restaurant was great for breakfast, a $10.00 discount was offered on the meal, food was very good.

Cons:

parking was an issue, the front desk advised parking on the yellow areas would be towed, suggested across the street in the open dirt road (not theirs) but said it'd be OK. the room had been updated, however, the chair broke when sat on, the sliding patio door was nearly impossible to open. it was off the beaten track a little so going out in the evening felt a little uncomfortable.

2026-06-22 • via Nuitee
L
Leeann • solo_traveller • ca
3
2026-06-15 • via Nuitee
A
Alberto • couple • mx
9
Good location, clean, quiet and friendly
Pros:

Staff is nice and welcoming

Cons:

Limited parking space

2026-06-15 • via Nuitee
M
Matt • solo_traveller • ca
8
2026-06-11 • via Nuitee