concierge hotel

Hotels
7.9 (497 reviews)
36 Saint Mary's Avenue , Durban , za

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Poor cleanliness
Unsafe location

Categories

Cleanliness
7.36
Several reviews mentioned issues with cleanliness, including dirty curtains and hair on shelves.
Service
8.83
Most reviews noted friendly and helpful staff, contributing positively to the overall service experience.
Location
6.87
Negative sentiments regarding the safety and overall appeal of the area were expressed in multiple reviews.
Room Quality
7.82
Rooms were described as clean but with some issues like torn sheets and cramped conditions.
Amenities
8.35
Facilities like a restaurant and outdoor spaces were appreciated, adding to the overall enjoyment.
Value for Money
8.31
Given the overall experiences, guests perceived it to offer reasonable value considering prices.
Food and Beverage
7.86
Food quality received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
7.83
Overall, experiences varied significantly with a mix of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:42

Property Description

Luxurious Accommodation
Indulge in rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and balconies in select units.

Convenient Facilities
Enjoy free WiFi, on-site restaurant, bar, and complimentary private parking for a hassle-free stay.

Prime Location
Explore nearby attractions like Suncoast Beach, Durban Botanic Gardens, and Greyville Racecourse during your stay at Concierge Hotel.

Book now for an unforgettable experience!

Important information:

Please note that the entrance at 36 Saint Mary's Avenue is currently under construction. During this period, guests are requested to use the temporary entrance located at 37 Campbell Avenue, Greyville, Durban.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 497 reviews
Cleanliness: 7.36
Service: 8.83
Location: 6.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
S
Shange couple za
1
Poor Service Delivery
2026-05-30 via Nuitee
K
Khayelihle couple za
9
2026-05-28 via Nuitee
P
Phila solo_traveller za
6
2026-05-26 via Nuitee
B
Bakhepi couple za
1
It was a horrible nightmare
Pros:

Nothing. I don't know how you guys choose hotels you advertise. Who ever selected that 'thing' to be one of the places you represent didn't not do due deligence,that is not suppose to be in booking.com. I booked it because I trusted you. Ooh boy! How wrong was I.

Cons:

The entire hotel. Nothing says that place is a hotel except it's name.

2026-05-26 via Nuitee
M
Melokuhle solo_traveller za
10
2026-05-25 via Nuitee
B
Bongi solo_traveller za
10
2026-05-25 via Nuitee
L
Lonwabo couple za
10
2026-05-25 via Nuitee
T
Thandeka solo_traveller za
3
Pros:

Not sure

Cons:

The location is dodgy and the noise was bad. We could nt sleep, other guests were noisy up until 2 am.

2026-05-25 via Nuitee
D
Dee solo_traveller za
10
2026-05-24 via Nuitee
S
Shenaaz couple za
9
Cons:

Breakfast started at 07h00 only. No options given

2026-05-24 via Nuitee
M
Masinga couple za
10
2026-05-21 via Nuitee
N
Nokwazi solo_traveller za
8
2026-05-19 via Nuitee
N
Nkululeko Phumlani couple za
10
2026-05-18 via Nuitee
L
Lungelo couple za
10
2026-05-16 via Nuitee
A
Andiswa couple za
9
It’s was awesome and the breakfast was lovely
Pros:

The quietness of the place

Cons:

The location, getting there…you pass by shady places

2026-05-16 via Nuitee
N
Ntone solo_traveller za
7
2026-05-16 via Nuitee
K
Klein couple za
10
2026-05-15 via Nuitee
S
Snqobele solo_traveller za
10
2026-05-15 via Nuitee
Y
Yiğit Berat solo_traveller tr
6
2026-05-15 via Nuitee
C
Claire solo_traveller mz
7
Pros:

Concept and Restaurant

Cons:

Location

2026-05-15 via Nuitee