concierge hotel

Hotels
7.9 (636 reviews)
36 Saint Mary's Avenue , Durban , ZA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Poor cleanliness
Unsafe location

Categories

Cleanliness
7.36
Several reviews mentioned issues with cleanliness, including dirty curtains and hair on shelves.
Service
8.83
Most reviews noted friendly and helpful staff, contributing positively to the overall service experience.
Location
6.87
Negative sentiments regarding the safety and overall appeal of the area were expressed in multiple reviews.
Room Quality
7.82
Rooms were described as clean but with some issues like torn sheets and cramped conditions.
Amenities
8.35
Facilities like a restaurant and outdoor spaces were appreciated, adding to the overall enjoyment.
Value for Money
8.31
Given the overall experiences, guests perceived it to offer reasonable value considering prices.
Food and Beverage
7.86
Food quality received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
7.83
Overall, experiences varied significantly with a mix of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:42

Property Description

Luxurious Accommodation
Indulge in rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and balconies in select units.

Convenient Facilities
Enjoy free WiFi, on-site restaurant, bar, and complimentary private parking for a hassle-free stay.

Prime Location
Explore nearby attractions like Suncoast Beach, Durban Botanic Gardens, and Greyville Racecourse during your stay at Concierge Hotel.

Book now for an unforgettable experience!

Important information:

Please note that the entrance at 36 Saint Mary's Avenue is currently under construction. During this period, guests are requested to use the temporary entrance located at 37 Campbell Avenue, Greyville, Durban.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 636 reviews
Cleanliness: 7.36
Service: 8.83
Location: 6.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
N
Nkosinathi • couple • za
4
Room for improvement needed
Pros:

Units are clean

Cons:

People storming in the AMs while everyone sleeping then they start partying with speakers disturbing everyone who’s sleeping till the morning

2026-09-17 • via Nuitee
Y
Yolanda • couple • za
10
2026-09-15 • via Nuitee
K
Khayelihle • solo_traveller • za
9
2026-09-15 • via Nuitee
R
Reagan • couple • za
9
Pros:

Place is as amazing as it has always been. Still well kept. Breakfast at Freedom Cafe was amazing also. Loved that the bar is 24 hours

Cons:

I needed a little bit more seating in my room but that wasn’t a real issue

2026-09-10 • via Nuitee
N
Ngqali • solo_traveller • za
10
2026-09-07 • via Nuitee
H
Honono • solo_traveller • za
10
2026-09-07 • via Nuitee
T
Thulasizwe • solo_traveller • za
9
Pros:

The room. It was clean and the bed comfortable

Cons:

There was no bottled water in the room

2026-09-07 • via Nuitee
B
Busisiwe • solo_traveller • za
10
Pros:

Everything

Cons:

Nothing

2026-09-07 • via Nuitee
P
Patrick • solo_traveller • za
10
Pros:

Everything

Cons:

Nothing

2026-09-07 • via Nuitee
H
Hadebe • couple • za
10
2026-09-05 • via Nuitee
B
Bradley • couple • za
8
It’s was good
Pros:

Very Clean, Very to the point. Staff very helpful

Cons:

The ricoffy. One sachet in the room not even enough milk for two cups yet we booked for two people. Had to move the kettle just to boil it. Ended up leaving before check out just to go buy coffee

2026-09-03 • via Nuitee
C
Cyril • solo_traveller • za
9
2026-09-03 • via Nuitee
C
Cyril • solo_traveller • za
9
2026-09-03 • via Nuitee
C
Courtne • solo_traveller • za
9
2026-09-03 • via Nuitee
K
Kevin • solo_traveller • za
8
Pros:

The room was clean.

Cons:

The location is tricky.

2026-09-02 • via Nuitee
S
Seluleko • couple • ie
1
2026-09-02 • via Nuitee
S
Sandile17 • solo_traveller • za
8
2026-09-01 • via Nuitee
Z
ZANDILE • couple • za
10
Had a wonderful night.
Pros:

The staff is very friendly, the rooms were very clean and spacious. The breakfast was also nice. they also have an in house bar which was great for my partner.

Cons:

If they can provide covered parking, to avoid waking up to a dirty car because of all the trees. The breakfast does not accommodate all dietary options especially for someone who doesn't eat beef. The fence on the main gate side could be changed to look more appealing, what you see on the outside should reflect the inside.

2026-09-01 • via Nuitee
M
Mangaliso • couple • za
10
Short stay but will be returning.
Pros:

It’s a decent property, well located.

Cons:

Not much.

2026-09-01 • via Nuitee
N
Nkosenhle • solo_traveller • za
8
2026-09-01 • via Nuitee