concierge hotel

Hotels
7.9 (612 reviews)
36 Saint Mary's Avenue , Durban , za

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Poor cleanliness
Unsafe location

Categories

Cleanliness
7.36
Several reviews mentioned issues with cleanliness, including dirty curtains and hair on shelves.
Service
8.83
Most reviews noted friendly and helpful staff, contributing positively to the overall service experience.
Location
6.87
Negative sentiments regarding the safety and overall appeal of the area were expressed in multiple reviews.
Room Quality
7.82
Rooms were described as clean but with some issues like torn sheets and cramped conditions.
Amenities
8.35
Facilities like a restaurant and outdoor spaces were appreciated, adding to the overall enjoyment.
Value for Money
8.31
Given the overall experiences, guests perceived it to offer reasonable value considering prices.
Food and Beverage
7.86
Food quality received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
7.83
Overall, experiences varied significantly with a mix of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:42

Property Description

Luxurious Accommodation
Indulge in rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and balconies in select units.

Convenient Facilities
Enjoy free WiFi, on-site restaurant, bar, and complimentary private parking for a hassle-free stay.

Prime Location
Explore nearby attractions like Suncoast Beach, Durban Botanic Gardens, and Greyville Racecourse during your stay at Concierge Hotel.

Book now for an unforgettable experience!

Important information:

Please note that the entrance at 36 Saint Mary's Avenue is currently under construction. During this period, guests are requested to use the temporary entrance located at 37 Campbell Avenue, Greyville, Durban.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 612 reviews
Cleanliness: 7.36
Service: 8.83
Location: 6.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
M
Mthokozisi S Dlamini • solo_traveller • za
9
Great location
Pros:

Great location. Safe parking inside. Has a bar on the premises. Room was clean and had everything you may need.

Cons:

Cant think of anything I didn't like

2026-07-25 • via Nuitee
Z
ZANDILE • couple • za
10
We had a wonderful stay and we would consider coming back in the near future.
Pros:

The service was really good and the room was beautiful and clean, we had all the tv channels and were able to watch world cup final. The breakfast was somewhat good but it didn't cater for all dietaries. Having a Cafe within the premises is another good bonus. Very friendly staff.

Cons:

Although you can't change the location, the place does look dodge at first glance but that changes when you get inside. The noise from the other establishment.

2026-07-22 • via Nuitee
E
Eugene Lebo • couple • za
5
2026-07-22 • via Nuitee
R
Rayhaan • couple • za
1
Dodgy, didn't check in and asked for a refund, but was told booking.com will give me a refund
Pros:

I did not stay at the hotel. Is there any way of getting a refund please

Cons:

The area, location and appearance and property was extremely dodgy and scary. Created a bad fear to stay there. Did not check in at all

2026-07-22 • via Nuitee
K
Khayelihle • couple • za
9
2026-07-20 • via Nuitee
T
Thobani • solo_traveller • za
5
2026-07-19 • via Nuitee
M
Maria • solo_traveller • za
1
Falsely advertised. Horrible place.
Pros:

Nothing. Couldn't stay there because this falsely advertised. The place looks like a shebeen.

Cons:

Everything. Couldn't sleep there. Loud music. Unsafe. And they refused to give us a free cancelation while acknowledging that their place is not as advertised. Had to pay for a new place.

2026-07-18 • via Nuitee
S
Simone • couple • za
8
Very lovely
Pros:

I liked the whole rustic boho looking theme and the room beyond exceeded my expectations. The property was beautiful and spacious and had a lot of plants and trees

Cons:

Nothing

2026-07-16 • via Nuitee
J
JENNY • family_with_children • za
2
Never again
Pros:

the room wasn't bad

Cons:

Location is really bad. The nightclub nearby was still going when we checked out at 5h00 - windows rattled from the loud music.
A poor choice of place to stay.

2026-07-15 • via Nuitee
P
Puledi • solo_traveller • za
1
2026-07-14 • via Nuitee
S
Siphesihle • solo_traveller • za
10
Pros:

Everything was top notch...

2026-07-14 • via Nuitee
O
Osanga Dlanga • solo_traveller • za
2
Cons:

I still have a blister from whatever bit me in their bed

2026-07-14 • via Nuitee
V
Vincent • solo_traveller • za
7
Pros:

It was a nice place. Had friendly staff and a good breakfast.

Cons:

The parking lot didn't have a carport cover and the car had a bird and pigeon droppings in the morning.

2026-07-12 • via Nuitee
S
Sinesipho • couple • za
8
2026-07-10 • via Nuitee
B
Bongi • solo_traveller • za
10
Pros:

The room was spacious and comfortable with good lighting
The breakfast was superb 👌

Cons:

That the bathroom is open to the bedroom which lessens privacy

2026-07-08 • via Nuitee
A
Anita • couple • za
1
Pros:

Horrible host, enviro

2026-07-08 • via Nuitee
A
Asavela • solo_traveller • za
10
2026-07-06 • via Nuitee
T
Themba • solo_traveller • za
10
2026-07-06 • via Nuitee
K
Khany • couple • za
1
Not to be even used by booking.com at all
Pros:

I am still waiting for my refund I don’t sleep over

Cons:

It was horrible
A mess
Scary
In some corners with dust and the gate …the gate !!! My grandmother has the best gate than what I came across
Please refund my money

2026-07-06 • via Nuitee
S
Steven • couple • za
2
Very loud music and noise until 6am. Very unsafe location. Strong smell of marajuana
Cons:

Noise noise noise

2026-07-05 • via Nuitee