Gateway Madurai

Hotels
•
The Indian Hotels Co Ltd
8.7 (492 reviews)
No. 40 TPK Road, Pasumalai , Madurai , in

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful location and greenery
Spacious rooms and polite staff
Cons:
Cleanliness issues in bathrooms and furnishings
Limited menu and slow restaurant service

Categories

Cleanliness
7.95
Some reviews noted dirty bathrooms and old towels, negatively impacting cleanliness.
Service
9.45
Overall positive feedback on staff politeness and helpfulness, though some noted slower service at the restaurant.
Location
9.45
Exceptional location surrounded by greenery and peacocks, making it a picturesque stay.
Room Quality
8.45
Spacious rooms appreciated, but comments about dirty furnishings and old towels noted.
Amenities
8.95
Good amenities like a pool and gym, but some complaints about the gym being unavailable.
Value for Money
8.95
Generally felt the stay was worth the price, though some food choices were limited.
Food and Beverage
7.45
Multiple complaints about the restaurant's quality, service speed, and limited menu.
Overall Experience
8.95
Most guests had a satisfactory experience overall despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:01

Property Description

Luxurious Accommodation
The Gateway Hotel Pasumalai Madurai offers spacious rooms with classic or modern interiors and stunning garden views. Relax in comfort with amenities like a satellite TV, minibar, and private bathrooms with bathtubs in suites.

Recreational Activities
Guests can unwind by the outdoor pool, enjoy a game of tennis, or indulge in Ayurvedic treatments at the on-site center. For more leisure options, there are table tennis and badminton facilities available.

Culinary Delights
Experience a culinary journey at the Moon Deck with a customized menu presented by the Chef. Enjoy local and international cuisine at VISTA restaurant or sip on imported liquors at Harvey's Lounge Bar.

Experience luxury, relaxation, and gourmet dining at The Gateway Hotel Pasumalai Madurai. Book your stay now for an unforgettable experience.

Important information:

Please note that for security purpose all Indian guests are required to present a valid photo ID proof (Voter's ID, Driving License, Aadhar Card, any other ID with address approved by the Government of India. Pan Card is not acceptable). All international guests are required to present a valid passport and visa. For Indian guests, cash settlements of INR 25000 and above will require a pan card copy during check out.

Renovation work of the pool will be carried out from 22nd April 2025 to 15th June 2025. Another pool 5 minutes away from the property can be arranged upon request at the front desk.
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We speak Tamil language.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 7 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 492 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 7.45
Overall Experience: 8.95
R
Ramana reddy • solo_traveller • in
8
Pros:

Swimming pool

2026-07-25 • via Nuitee
T
Tarang • family_with_children • in
10
Graceful
Pros:

I truly appreciate, the help provided by Pandya for Madhurai temple visit. It was so nice.
Also food was awesome.
Natural scenery was outstanding.property, it’s room services were beyond my expectations.

Cons:

Nothing we didn’t like.

2026-07-22 • via Nuitee
P
Poongothai • couple • in
9
2026-07-16 • via Nuitee
T
Thiyagarajan • solo_traveller • in
10
2026-07-13 • via Nuitee
K
Krishnan Iyer • extended_group • in
10
Pros:

Spacious room

Cons:

TV service which was not attended to

2026-07-03 • via Nuitee
R
Ramakrishnan • couple • in
10
Excellent-personal care by Ashok , and Peter was worth mentioning - they are the people to go in case of any requests an
Pros:

Pandian the front desk manager was marvellous- thanks to his efforts we were able to get fantastic darshan at Meenakshi Amman temple

Cons:

Response from room service could be better

2026-06-28 • via Nuitee
H
hari • extended_group • in
10
Pros:

Good

Cons:

Nope

2026-06-20 • via Nuitee
K
Karthikeyan • solo_traveller • in
10
Pros:

Excellent atmosphere and comfortable stay

2026-06-19 • via Nuitee
S
Sherene • solo_traveller • in
10
It’s a beautiful and charming pet friendly property with lovely staff
Pros:

Loved how welcoming and thoughtful the staff were. They were also very prepared when it came to my pet dog. I also loved the peacocks serenading the property.

Cons:

Nothing. It was all good.

2026-06-16 • via Nuitee
A
Angayarkanni • family_with_children • us
10
2026-06-08 • via Nuitee
S
Swaroop • family_with_children • in
9
Brilliant place
Pros:

Excellent location, spacious, the peacocks and birds are a great addition. The staff is brilliant. Special shout out to Pandian and Jayaseelan, who addressed our concerns immediately and the manager at the restaurant who really made us feel at home. They arranged a car for us to go around Madurai. The price was premium, but definitely worth it because the driver (Kalidas) was really good, the car was comfortable and it came with wifi and water.

Cons:

They were very very full in the day that we were there and they initially gave us a room that wasn’t really ready to accommodate us. It wasn’t clean, it had a smell and the ceiling fan wasn’t working. But as soon as we brought it to the manager’s attention, they moved us to a much much better room.

2026-06-02 • via Nuitee
A
Anbupalam • solo_traveller • au
9
2026-05-31 • via Nuitee
S
SOUMYA • family_with_children • in
8
2026-05-30 • via Nuitee
R
Rudra • solo_traveller • in
10
2026-05-28 • via Nuitee
A
Anbupalam • solo_traveller • au
9
2026-05-26 • via Nuitee
V
Vijay • solo_traveller • in
4
Pros:

Distance of dining hall. Food not good

2026-05-24 • via Nuitee
K
Kumar • solo_traveller • in
10
2026-05-17 • via Nuitee
M
Mohammed • solo_traveller • in
10
2026-05-09 • via Nuitee
P
Priya • family_with_children • in
10
2026-05-08 • via Nuitee
P
Poornachandran • family_with_children • sg
10
Pros:

Best view I ever had throughout my trip to India, wonderful experience from welcoming till to send off

Cons:

Maybe nothing, all we like about. The setting and welcome. I g attitude of the staff. We are coming again with family

2026-05-04 • via Nuitee