Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean facilities
Good breakfast options
Nice amenities
Cons:
Temperature issues in rooms
Paying for parking
Limited minibar options
Food poisoning concern

Categories

Cleanliness
8.16
Cleanliness was generally reported positively but had some concerns regarding room conditions.
Service
9.13
Most reviews highlighted staff as extremely pleasant and helpful.
Location
9.17
The central location was consistently praised for its convenience.
Room Quality
8.12
Rooms were generally comfortable, but issues like temperature control were noted.
Amenities
9.15
Amenities like the rooftop bar and breakfast received positive remarks.
Value for Money
8.61
Overall value is perceived positively in relation to offerings.
Food and Beverage
8.66
Food options received favorable reviews with mention of good breakfast.
Overall Experience
8.63
The general experience was good, with a few concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:58

Property Description

Luxurious Accommodation
Mercure Newport offers air-conditioned rooms with modern amenities including a flat-screen TV and a private bathroom, ensuring a comfortable stay for all guests.

Convenient Facilities
Guests can enjoy access to a fitness centre, terrace, and a restaurant/bar, perfect for relaxation and unwinding during their stay. The 24-hour front desk and room service cater to all needs promptly.

Ideal Location
Located just 20 km from University of South Wales - Cardiff Campus, and with Motorpoint Arena Cardiff and Cardiff University nearby, Mercure Newport is the perfect choice for both leisure and business travelers.

To experience a blend of comfort and convenience, book your stay at Mercure Newport now.

Important information:

Please be advised that there is no parking available at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 4207 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
J
Jennifer solo_traveller gb
9
Relaxing stay in a comfortable room with a great view!
Pros:

Good location, about 8 minutes walk from Train station and 4 minutes walk to Riverfront. Staff very friendly and helpful. Breakfast very good.

Cons:

Nothing

2026-07-03 via Nuitee
N
Nigel solo_traveller gb
10
Pros:

Reception staff extremely helpful.

Cons:

No vehicle access.

2026-07-01 via Nuitee
D
Daniela solo_traveller pt
10
Pros:

Proximidade a transportes, cama confortável, limpeza.

Cons:

Pouca variedade de comida ao pequeno almoço, não haver mini frigorífico no quarto, ar condicionado por vezes difícil de controlar.

2026-06-30 via Nuitee
S
Steve couple gb
7
2026-06-30 via Nuitee
S
Stuart solo_traveller pt
9
Pros:

Close to everything we had to do.

Cons:

Nothing everything was good

2026-06-30 via Nuitee
L
Lesley couple gb
9
Great staff and location
Pros:

Staff on reception and in the restaurant were friendly and welcoming, keen to help and offer recommendations
Great location, 5 minute walk from the train station

Cons:

The toilet roll, it's the small things

2026-06-30 via Nuitee
S
Stephan_J solo_traveller de
8
Pros:

Zentrale Lage. Voll klimatisiert. Guter Service. Freundlicher und unkomplizierter Ablauf

Cons:

Das einzige, was uns etwas gestört hat, war der recht niedrige Wasserdruck in der Dusche im 7. Stock. Sonst gibt es nichts auszusetzen

2026-06-29 via Nuitee
J
John Lewis couple gb
8
Pros:

City centre location. Design. Breakfast. Staff Comfortable room

Cons:

Short walk from carpark to hotel

2026-06-29 via Nuitee
J
James extended_group gb
1
2026-06-28 via Nuitee
A
Amanda solo_traveller gb
9
2026-06-27 via Nuitee
S
Simon solo_traveller gb
8
Pros:

Very clean room

Cons:

Nothing

2026-06-27 via Nuitee
S
Stuart couple gb
10
Lovely hotel perfect location for the waterfront theatre will definitely use again
Pros:

Location and cleanliness

Cons:

Nothing I liked it all

2026-06-26 via Nuitee
M
Mark couple gb
8
2026-06-26 via Nuitee
P
parmap couple gb
7
Good stay however if you need space need to upgrade to larger room.
Pros:

great location close to nearby shops/restaurants and general amenities. The included breakfast variety was good with continental and a hot buffet.
PS make sure you order eggs from the menus as the hot buffet station only offers fried eggs.

Cons:

Booked a genius double room {river view} extremely small with no fridge especially in this hot weather. The promised river view rooms were all fully booked our only option was to upgrade to a privilege room which was very welcome however required additional payment.

2026-06-25 via Nuitee
C
Curtis couple gb
10
2026-06-25 via Nuitee
S
Sean couple gb
10
Lovely stay there was a lady on reception she had glasses on I think she was on duty manager she was so lovely and was l
Pros:

Clean safe and lovely staff

Cons:

NA

2026-06-25 via Nuitee
D
Daniel extended_group gb
5
avverage
Pros:

Staff great room great

Cons:

breakfast area and breakfast very basic cheap orange juice for a expensive hotel

2026-06-25 via Nuitee
D
Danny couple be
9
2026-06-24 via Nuitee
D
Diallo couple us
10
I had a good time.
Pros:

The breakfast was excellent! I really want to thank Bessy an employee who made my stay excellent, she know how to welcome guests at the restaurant. I appreciate her kindness.

Cons:

The room is small compare other facilities and some of the staff where not professional.

2026-06-23 via Nuitee
L
Linda solo_traveller gb
8
2026-06-22 via Nuitee