Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean facilities
Good breakfast options
Nice amenities
Cons:
Temperature issues in rooms
Paying for parking
Limited minibar options
Food poisoning concern

Categories

Cleanliness
8.16
Cleanliness was generally reported positively but had some concerns regarding room conditions.
Service
9.13
Most reviews highlighted staff as extremely pleasant and helpful.
Location
9.17
The central location was consistently praised for its convenience.
Room Quality
8.12
Rooms were generally comfortable, but issues like temperature control were noted.
Amenities
9.15
Amenities like the rooftop bar and breakfast received positive remarks.
Value for Money
8.61
Overall value is perceived positively in relation to offerings.
Food and Beverage
8.66
Food options received favorable reviews with mention of good breakfast.
Overall Experience
8.63
The general experience was good, with a few concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:58

Property Description

Luxurious Accommodation
Mercure Newport offers air-conditioned rooms with modern amenities including a flat-screen TV and a private bathroom, ensuring a comfortable stay for all guests.

Convenient Facilities
Guests can enjoy access to a fitness centre, terrace, and a restaurant/bar, perfect for relaxation and unwinding during their stay. The 24-hour front desk and room service cater to all needs promptly.

Ideal Location
Located just 20 km from University of South Wales - Cardiff Campus, and with Motorpoint Arena Cardiff and Cardiff University nearby, Mercure Newport is the perfect choice for both leisure and business travelers.

To experience a blend of comfort and convenience, book your stay at Mercure Newport now.

Important information:

Please be advised that there is no parking available at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 4252 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
K
Karen solo_traveller gb
10
Pros:

Bed was so comfy and the toiletries were lovely. The breakfast was really good too.

2026-07-25 via Nuitee
L
leanne solo_traveller gb
10
Pros:

The hotel was spotless , friendly staff, lovely rooms, comfy beds it was all lovely

Cons:

N/A

2026-07-25 via Nuitee
A
Arican solo_traveller tr
9
2026-07-25 via Nuitee
M
Matthew couple gb
8
Good hotel if staying in Newport
Pros:

The happy hour and roof top bar were good

Cons:

No directions from car park to hotel

2026-07-24 via Nuitee
S
Sharon couple au
9
Quiet, comfy and spacious in a great location.
Pros:

Our room was spacious and well appointed. The large double bed was very comfortable.
It was lovely and quiet and the curtains provided full block-out.
The lifts were fast and always available.

Cons:

Just a very small issue: the pillows were not great. A choice would be welcome.

2026-07-24 via Nuitee
L
LizPrice solo_traveller gb
10
Pros:

Lovely

2026-07-24 via Nuitee
R
Richard couple es
10
Brilliant and really enjoy staying at hotel. It makes going back home from Spain more enjoyable knowing what the hotel o
Pros:

Very good location, clean and very spacious bathroom in prívelage room facing town

Cons:

Crack heads outside at one time for couple minutes but it was raining and I’m from Newport but to someone not from there this could be off putting

2026-07-23 via Nuitee
L
Lisa couple gb
6
Not like the standard of the Mecure at Paignton sadly! :-(
Pros:

Location. We booked the hotel on the experience we had at the Mecure Paignton, but everything fell short unfortunately. The bed was comfortable but decor and interior needed a refresh

Cons:

Breakfast was disappointing. We ordered poached eggs and they arrived hard boiled twice! Not great quality of food in the buffet selection - cheap sausages, yoghurt, bread, juice etc

2026-07-23 via Nuitee
S
Samuel couple gb
7
2026-07-22 via Nuitee
J
John extended_group gb
10
Better than expected
Pros:

Great central location and smart hotel. Helpful staff, comfortable room and good breakfast service.

2026-07-21 via Nuitee
N
natalie couple gb
9
2026-07-20 via Nuitee
S
Sian solo_traveller gb
7
Room for improvement
Pros:

Comfortable bed , friendly staff and not a bad brekkie. Good location

Cons:

Wasn't given room we had paid for. Showered trickled put , could of done with a clean. Room set up didn't work, couldn't see TV from bed . Green flashing light above bed found it hard to settle . No concession for parking. Coffee and fridge not restocked

2026-07-20 via Nuitee
H
Helen solo_traveller gb
8
Pros:

Great location right in the city centre, close to shops, bars and train station and bus depot. Multi storey car park.
Very clean and modern

Cons:

No complaints

2026-07-19 via Nuitee
C
Catherine solo_traveller gb
8
Cons:

I felt the sandwich i ordered for lunch was very mediocre. I ordered ham and cheese. I have had much better from a garage! And that's just your run of the mill garage not an m & s or known brand

2026-07-19 via Nuitee
C
Carolyn couple gb
10
A comfortable stay in a good location
Pros:

It was very clean and comfortable in a good location.

Cons:

They needed more staff at dinner and breakfast. The ones who were there worked hard, but they needed more to provide the level of service required.

2026-07-19 via Nuitee
R
Ryan solo_traveller gb
8
2026-07-19 via Nuitee
A
Andrew extended_group gb
10
Great location for a stay in the town. Central but quiet.
Pros:

Great location. Nice clean and quiet rooms

2026-07-19 via Nuitee
R
Roger couple gb
10
Wonderful hotel,staff and exceptional food.
Pros:

Super location and our room 1104 was spotless and clean and comfortable.

Cons:

Nothing

2026-07-19 via Nuitee
R
Rhianna solo_traveller gb
10
2026-07-18 via Nuitee
J
james couple gb
9
2026-07-18 via Nuitee