Ambiance Suites

Hotels
•
Kavia Hotels
7.9 (1754 reviews)
Avenida Tulum 227 Colonia Centro , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean amenities
Cons:
Poor cleanliness
Room maintenance issues
Noise disturbances

Categories

Cleanliness
6.68
Several mentions of poor cleanliness and maintenance issues.
Service
8.65
Staff were noted as friendly and attentive in multiple reviews.
Location
8.69
Numerous reviews praised the excellent location of the hotel.
Room Quality
7.14
Mixed reviews on room quality; some highlighted issues with humidity and broken amenities.
Amenities
7.67
General satisfaction with amenities, though some issues mentioned with equipment.
Value for Money
8.13
Guests felt the price was reasonable for the service and quality provided.
Food and Beverage
8.18
Positive mentions of food quality, particularly breakfast.
Overall Experience
8.05
Overall stay was satisfactory for many, with a few notable inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:19

Property Description

Modern Suites with Entertainment

Discover a stay of comfort and entertainment at Ambiance Suites in central Cancún. Our air-conditioned suites feature flat-screen TVs, DVD players, and free Wi-Fi for your enjoyment.

Convenient Location

Located just a 5-minute drive from the nearest beaches, Ambiance Suites offers easy access to Cancún's major hospitals, clinics, and the Mega Shopping Centre, all within a short distance.

Helpful 24-Hour Reception

Our dedicated staff is available 24/7 at the reception to assist you with information on exploring Cancún. Book your stay now at Ambiance Suites for a memorable experience.

Important information:

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply. Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1754 reviews
Cleanliness: 6.68
Service: 8.65
Location: 8.69
Room Quality: 7.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.05
E
enna • family_with_children • mx
10
Amoooooo este lugar!
Pros:

Simplemente amo este hotel. Siempre que puedo me hospedo en el y me siento en casa. Dios continúa bendiciendo a Ambience Suites mi casa en Cancún.

Cons:

El lugar es perfecto siempre. Nunca me han fallado.
Neta los amo.

2026-05-30 • via Nuitee
C
Costantino • solo_traveller • mx
9
2026-05-22 • via Nuitee
S
Streicher • solo_traveller • mx
8
Mejorar ese asunto y sin problema
Cons:

Mucho ruido en la habitación con las habitaciones aledañas

2026-05-21 • via Nuitee
L
luiza • solo_traveller • pl
9
Always good
Pros:

Another stay at Ambiance - another good one. You can easily reach Cancun center by walking, close to restaurants and shops, but without all the noise made by other tourists. Walking distance to local buses to catch a ride to the beaches.
Staff is always nice and helpful.

2026-05-20 • via Nuitee
U
Ulas • solo_traveller • nl
7
2026-05-19 • via Nuitee
V
Vázquez • solo_traveller • mx
10
2026-05-18 • via Nuitee
C
Coralie • solo_traveller • fr
3
Très bon emplacement !
Pros:

L’emplacement est littéralement dans la 5th avenue donc parfait !

Cons:

Humidité très importante dans la chambre : impossible de faire sécher les serviettes, qui restaient constamment humides avec une sensation très désagréable. Il y avait une forte odeur d’humidité dans toute la chambre, et même dans le lit on ressentait cette humidité sur les draps, ce qui rendait les nuits inconfortables.

Concernant la douche, aucun choix possible : l’eau était glacée pendant tout le séjour.

Le bruit de la rue est compréhensible étant donné l’emplacement sur la 5th Avenue, mais le manque de respect de certains clients de l’hôtel a vraiment nui au repos. Par exemple, des personnes faisaient encore des plongeons et beaucoup de bruit dans la piscine à 2h du matin, sans aucune intervention du personnel.

2026-05-17 • via Nuitee
F
Francisco • solo_traveller • mx
10
Pros:

Las instalaciones, la ubicación

Cons:

Todo bien

2026-05-17 • via Nuitee
F
Francesco • extended_group • it
6
2026-05-15 • via Nuitee
G
Gonzalez Benitez • solo_traveller • mx
9
Hotel recomendable
Pros:

Buenas instalaciones y limpieza del lugar, lugar tranquilo

Cons:

Que esta un poco retirado de la zona hotelera pero como traía carro no fue problema esto.

2026-05-12 • via Nuitee
V
Veronica • family_with_children • mx
10
Pros:

Todo

2026-05-12 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-05-12 • via Nuitee
Y
Yenny • solo_traveller • es
10
2026-05-09 • via Nuitee
W
wendy • family_with_children • mx
10
2026-04-26 • via Nuitee
M
Martin • extended_group • es
9
Hotel en
Pros:

Buen hotel en Cancún. Cumple exactamente con lo que promete en las fotos, por lo que es sencillo y justo.

Cons:

Las habitaciones no son las más nuevas ni cómodas, pero reflejan claramente lo que se compró. Eso sí, limpias y ordenadas!!

2026-04-04 • via Nuitee
A
Alfredo • couple • mx
8
Pros:

Location, cleanliness

Cons:

Not much to offer

2026-04-03 • via Nuitee
D
Dianela • family_with_children • mx
9
Trabajo-comodidad
Pros:

la amabilidad del personal

Cons:

todo bien

2026-04-01 • via Nuitee
W
wendy • solo_traveller • mx
10
2026-03-31 • via Nuitee
P
Paola • family_with_children • cr
9
Pros:

La habitación y la ubicación

Cons:

No hay opción de almuerzo ni cena

2026-03-31 • via Nuitee
M
Moreno • couple • mx
10
Pros:

El hotel esta en buena ubicación, super limpio y cómodo.

2026-03-30 • via Nuitee