Hotel Cassendra

Hotels
8.2 (1335 reviews)
38/A, Rajapihilla Mawatha , Kandy , lk

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Beautiful views
Cons:
Limited breakfast options
Accessibility issues

Categories

Cleanliness
7.5
Several mentions of noise and cleanliness issues with towels and other materials in the building.
Service
8.7
Consistently praised staff, though some reviews mention the staff's lack of training in English.
Location
8
Mixed reviews about the location being hilly and inconvenient for some guests.
Room Quality
8.5
Rooms are described as spacious and comfortable with some luxury elements.
Amenities
8.5
New facility and good amenities despite some complaints about the lack of a lift.
Value for Money
8.2
Reviews indicate reasonable pricing for the quality provided.
Food and Beverage
7.8
Breakfast options limited, but some enjoyed the meal quality.
Overall Experience
8.4
Guests generally report a positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:28

Property Description

Luxurious Accommodation
Hotel Cassendra, a 4-star property in Kandy, offers a blend of comfort and style. Guests can enjoy spacious rooms with modern amenities, ensuring a relaxing stay.

Convenient Facilities
From a shared lounge to a restaurant, this hotel has everything to make your stay convenient. Benefit from free private parking, airport transfers, and a 24-hour front desk for all your needs.

Prime Location
Located near Kandy's top attractions like the Bogambara Stadium and Kandy City Center Shopping Mall, Hotel Cassendra is the perfect choice for travelers seeking both leisure and convenience.

Book now for an unforgettable stay at Hotel Cassendra in Kandy!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1335 reviews
Cleanliness: 7.5
Service: 8.7
Location: 8
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 7.8
Overall Experience: 8.4
S
Shehan extended_group lk
10
2026-05-30 via Nuitee
K
Khandelwal couple in
10
2026-05-29 via Nuitee
Y
Yamen28 solo_traveller tr
10
Pros:

Everything

Cons:

...

2026-05-28 via Nuitee
S
Saud couple sa
10
Pros:

Staff was great specially chameer

2026-05-26 via Nuitee
solo_traveller lk
10
.
Pros:

Very friendly and excellent service by the staff members, especially the service provided by Chameera, Dilrukshi and Piyumi has to be highlighted. The food and its presentation was excellent. Overall, it was a very nice stay at Cassendra hotel.

Cons:

None.

2026-05-26 via Nuitee
C
Claudia couple it
10
2026-05-26 via Nuitee
S
Suntharam solo_traveller lk
10
Pros:

The location was awesome. Clean and good facilities. Things were exactly similar to what is shown in the pictures. Supportive staffs. Always responsive and helping with various matters. Specially Chameera was very approachable and helping out with various matters. Thanks everyone for Making this Stay nice.

2026-05-25 via Nuitee
C
Chard solo_traveller ph
9
Pros:

location and friendly staff

Cons:

none at all

2026-05-22 via Nuitee
C
Chanuka family_with_children lk
10
Pros:

It was delicious breakfast & relax in location..

2026-05-19 via Nuitee
K
KARAR solo_traveller iq
10
Pros:

Dilrukshi

Cons:

Dilrukshi

2026-05-18 via Nuitee
S
Steve extended_group au
6
Better alternatives available.
Pros:

Large room & comfy bed.
Price ok.

Cons:

Mould on the bedroom wall and bathroom ceiling. Location different from Booking.com map so further out of town than appears on the map. Add on breakfast expensive compared to other accommodation in the vacinity. No alcohol available in hotel. Did not address reported maintenance item (safe not working) during our stay. Would not provide ice when requested (9:45pm) Very steep road to access property.

2026-05-13 via Nuitee
M
Marije solo_traveller lk
9
Pros:

Very big rooms with a beautiful view. The rooms are quiet, the bed was huge and the staff are especially kind and helpful. Thank you to Dilreekshi and Chameera for all their help and attentiveness.

2026-05-13 via Nuitee
J
jude extended_group lk
9
Pros:

we had a wonderful experience at the hotel. The staff was very friendly, The were clean, comfortable and well maintained.The food was delicious.....

Cons:

but early morning birds noise

2026-05-07 via Nuitee
G
Gamini couple lk
9
2026-05-04 via Nuitee
O
Oliver extended_group gb
9
2026-05-04 via Nuitee
N
nimal family_with_children lk
9
Pros:

It was nice stay at the hotel and all the staff from reception to room service was excellent.
Food was very nice and specially enjoyed the breakfast very much.
Don't hesitate to recommend to any one who wish to stay in this nice hotel.

2026-05-03 via Nuitee
D
Daran family_with_children lk
7
Pros:

( මමයි Wife ) නුවරඑළිය සිට මහනුවර එන ගමනේ Hotel Cassendra හදිසියට දවස් දෙකක් ඉන්න Hottel එක Booking කරා booking.com එකේ
මම කල්පනා කරා hotel එක හොඳයිද කියලා බයෙන් Booking කරේ But මම Hotel එක ලගටම යටකොට Car එකේ හිඳන් හොද welcom එකක් කරා Room එක හොදට පිරිසිදුවට තිබ්බා
( චමීර ) කියන කෙනා මට හොඳට කථා බාහා කරලා හොද support එකක් දුන්නා ඒ විතරක් නෙවෙයි ඒ ඉන්න staff ලා ඔක්කෝම හරි හොදයි
ඒත් මට හරි දුකයි හදිසි call එකක් නිසා එදා රෑම කොළඹට එන්න සිද්ද වුනා ඒ විතරක් නෙවෙයි මම Hotel එකේ out වෙනකොටත් හොදට support එකක් දුන්නා Hotel එකේ ඉන්න Staff
මම ගොඩක් miss කරනවා Hotel එක Night ඉන්න බැරි උන එක නිසා
nextime Kandy යනවානම් හනිවාර්යෙන්ම
Hotel cassendra එකේ stay කරලා experience එක හනිවාර්යෙන්ම කියනවා

2026-04-29 via Nuitee
D
Dyuisembay couple kz
10
2026-04-28 via Nuitee
D
Dilini solo_traveller lk
10
2026-04-27 via Nuitee
M
Mandev solo_traveller mu
10
Pros:

The food and service is amazing.
Kuddos to Mr. Chameera and his team for their outstanding service.
I'm looking forward to another stay, hopefully pretty soon.

2026-04-27 via Nuitee