Hotel Cassandra

Hotels
5.8 (1493 reviews)
Avinguda Europa numero 6 , El Arenal , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Clean and convenient location
Helpful staff
Cons:
Poor cleanliness standards
Outdated rooms and facilities

Categories

Cleanliness
4.01
Cleanliness issues mentioned: dirt, poor maintenance, and foul odors noted in several reviews.
Service
7.48
Mixed reviews on service, with some positive mentions of helpful staff but also reports of rudeness.
Location
7.82
Location praised for its convenience, though surrounding area cleanliness is questioned.
Room Quality
4.97
Rooms described as outdated and in need of renovation, with severe comfort issues.
Amenities
4.5
Limited amenities available and some reported poor condition in essentials like Wi-Fi.
Value for Money
5.96
Guests feel that what they paid did not match the overall quality experienced.
Food and Beverage
6.21
Breakfast mentioned positively but also criticized for a lack of variety and cleanliness.
Overall Experience
5.48
Overall experience ranged from acceptable to disappointing, mostly due to cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:21

Property Description

Outdoor Swimming Pool and Sun Terrace
Hotel Cassandra offers a refreshing outdoor swimming pool with pool views for a relaxing dip, along with a sun terrace to soak up the sun in style.

Multilingual Staff and Reception Assistance
The hotel boasts a multilingual staff fluent in German, English, Spanish, and French, ready to assist guests at any time at the reception, ensuring a smooth and comfortable stay.

Proximity to Popular Beaches and Airport
Conveniently located less than 1 km from Calo de Sant Antoni Beach, Hotel Cassandra is also near Sa Cova Baixa Beach and Playa de Palma Beach. Additionally, with Palma de Mallorca Airport just 9 km away, travel convenience is guaranteed.

Book your stay at Hotel Cassandra now for a delightful and stress-free experience!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

When booking Breakfast & dinner options, please note that drinks are not included.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 13 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and costs EUR 4 per 24 hours.

Location

Guest Reviews

5.8
Based on 1493 reviews
Cleanliness: 4.01
Service: 7.48
Location: 7.82
Room Quality: 4.97
Amenities: 4.5
Value for Money: 5.96
Food and Beverage: 6.21
Overall Experience: 5.48
L
Lukas • extended_group • at
10
2026-05-29 • via Nuitee
J
jose antonio • solo_traveller • es
10
Pros:

Me gusto mucho y más cuando leí las reseñas anteriores que me dijeron que tenían mucha razón pero eran del año pasado ahora está todo impecable y casi todo nuevo y da gusto de estar. Yo lo recomiendo
En hora buena al hotel por el cambio 👍🎖️🎖️🎖️🎖️🎖️

Cons:

Me gustó todo

2026-05-29 • via Nuitee
R
Reinhard • solo_traveller • at
10
Pros:

Nettes Zimmer, super Frühstück

2026-05-29 • via Nuitee
M
maryluz • solo_traveller • es
8
2026-05-28 • via Nuitee
M
mohamed skander • couple • fr
8
2026-05-28 • via Nuitee
H
Haselbauer • solo_traveller • de
10
2026-05-27 • via Nuitee
N
Nicolas • solo_traveller • fr
3
Passez votre chemin !
Pros:

Chambre assez spacieuse pour une personne.

Cons:

Douche qui fuit, climatisation qui ne fonctionne vraisemblablement pas (la température affichée n’a rien à voir avec la température réelle), et surtout très très très bruyant du matin au soir, et en pleine nuit : que ce soient les incivilités des touristes (allemands la plupart du temps) en rentrant de soirée (3-4h du matin) ou les femmes de ménage de bon matin vers 8h, n’y allez pas si vous souhaitez vous reposer. Et c’est sans compter sur le vacarme assourdissant des portes qui claquent à longueur de journée et qu’on entend à tous les étages. Même chose pour la musique (de le piscine ? ou de dehors ?) qui résonne dans absolument tout le bâtiment. Isolation 0. Je repars encore plus fatigué qu’à mon arrivée alors que j’étais censé me reposer. Bref. Cher pour ce que c’est, passez votre chemin. Point positif cependant au personnel de l’accueil, très accueillant. Et ce sera mon seul point positif. Ah et j’oubliais, ils utilisent sûrement des brouilleurs de données mobiles, vous obligeant à payer le wifi : j’étais en 3G dans ma chambre (impossible d’utiliser mon téléphone pour quoi que ce soit) et repassais en 5G à peine un pied sorti de l’hôtel. Honteux !

2026-05-26 • via Nuitee
C
Carlos • extended_group • es
8
Buena relacion precio calidad
Pros:

Tranquilo y accesible

Cons:

Las bañeras para reformar

2026-05-26 • via Nuitee
J
Jasmin • couple • de
8
Pros:

Der Balkon

Cons:

Das zimmer war sehr sehr alt

2026-05-25 • via Nuitee
A
Aamer • couple • de
5
2026-05-25 • via Nuitee
A
Andrzej • extended_group • gb
9
Good location and value
Pros:

Location, friendly and helpful staff

2026-05-22 • via Nuitee
M
Marcel • solo_traveller • de
9
2026-05-21 • via Nuitee
B
Bouilleux • solo_traveller • fr
1
Pros:

Propreté et gentillesse du personnel

Cons:

Le bruit de 3h du matin a 8h incessant et la ville qui craint dans les environs.

2026-05-20 • via Nuitee
M
maria isabel • solo_traveller • ar
10
2026-05-20 • via Nuitee
C
Claudia • solo_traveller • de
10
Pros:

Es war alles super. Das Personal war sehr freundlich

Cons:

Es gibt nichts zu meckern

2026-05-20 • via Nuitee
I
Ibarra-gil • couple • fr
8
Tout c’est très bien passer rien à dire
Pros:

Le rapport qualité prix

2026-05-19 • via Nuitee
J
Johanna • extended_group • at
10
Würde zu 100000% wieder kommen!
Pros:

Das Hotel Cassandra war echt wirklich top! Ich hatte etwas Angst wegen den Bewertungen wenn ich ehrlich bin aber die Lage war wirklich gut, es war sauber und es war wirklich sehr schön! Perfekt für einen Mallorca Urlaub! Man hat zu fuß ca. 30 min zum Megapark gebraucht und mit dem Bus der direkt vor dem Hotel fährt ca 10 min aber nach Palma haben wir 40 min mit dem Bus gebraucht aber der Tagestrip zahlt sich aufjedenfall aus! Das Personal war wirklich mega lieb und ich habe die Putzfrau sooooo süß gefunden!! Die Frau war so legendär hahaaha!! Im Hotel gibts auch Massagesessel, einen Pool, eine Bar und einen Raum mit kickern etc. Also das Hotel hat wirklich meine Erwartungen übertroffen! Ich würde aufjedenfall wieder kommen!

Cons:

Das einzige was man bemägeln könnte ist, dass es wirklich extrem kalt in der Nacht war im Zimmer (Wir hatten aber leider auch extrem Pech mit dem Wetter auf Mallorca) und man hört leider allessss durch also die Wände sind sehr dünn also sollte man sich nicht wundern wenn man Musik durchhört!!!

2026-05-18 • via Nuitee
R
Rodica Ramona • family_with_children • es
9
Pros:

donde esta situado

Cons:

el ruido por la noche

2026-05-16 • via Nuitee
R
Raffaele • solo_traveller • it
9
Pros:

Ottimo compromesso.

Cons:

Niente in particolare.

2026-05-16 • via Nuitee
F
Franziska • couple • at
5
we didn’t spent much time at the hotel so it was ok for sleeping
Pros:

bed was comfy, 30min walk to Megapark

Cons:

you could hear everything, even the neighbors snoring…, breakfast was not very nice, bathroom door was very hard to open,

2026-05-15 • via Nuitee