Sunrise Hotel

Hotels
7.5 (285 reviews)
Hope Road, Shanklin , Shanklin , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Pets allowed
Darts
Non-smoking throughout
Shared lounge/TV area
Heated pool
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Inconsistent service
Food quality concerns

Categories

Cleanliness
6.58
Cleanliness was a concern with reports of unemptied bins and sticky floors.
Service
8.05
Mixed responses; some friendly staff but also reports of inadequate service during busy times.
Location
9.09
Location is praised for its proximity to the seafront and lovely views.
Room Quality
8.04
Rooms were clean and comfortable, but some issues were noted with furniture comfort.
Amenities
7.07
Good amenities like a pool, but there were issues with maintenance.
Value for Money
7.03
Decent value, particularly with discounts due to renovation, but some services were lacking.
Food and Beverage
6.08
Food quality was mixed; some positive notes on breakfast contrasted with reports of inconsistency.
Overall Experience
8.05
Overall experience was positive, despite some issues; guests appreciated the efforts of new management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:33

Property Description

Luxurious Accommodation Near Shanklin Beach

Seasonal Outdoor Pool and Free Parking
Enjoy a relaxing stay at Gracellie Hotel with a seasonal outdoor pool and complimentary private parking. Take a leisurely stroll to Shanklin Beach located just 300 meters away.

Entertainment and Dining Options
Indulge in karaoke nights and stay connected with free WiFi. Savor delicious meals at the on-site restaurant or unwind on the terrace. With room service available, your comfort is our priority.

Fun Activities and Scenic Views
Experience a memorable stay with billiards, darts, and a barbecue area at your disposal. Some rooms offer stunning sea views, ensuring a picturesque backdrop for your getaway.

Book now to experience the perfect blend of luxury and convenience at Gracellie Hotel.

Important information:

Please note that pet will incur an additional charge of 10 GBP per night per pet in the specific room which are the following room;
Standard-Twin room-Ensuite
Standard-Single room-Ensuite
and in this room Standard-Double room-Ensuite it's only applicable in room 3 and room number 5.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.5
Based on 285 reviews
Cleanliness: 6.58
Service: 8.05
Location: 9.09
Room Quality: 8.04
Amenities: 7.07
Value for Money: 7.03
Food and Beverage: 6.08
Overall Experience: 8.05
J
Jenny • solo_traveller • gb
9
Staff
Pros:

Excellent location by the beach and coastal paths, happy to have dogs stay there, large car parking facilities, very comfortable bed, lovely breakfast and staff very welcoming.

Cons:

Swimming pool had shelf at one end which wasn't visible so could easily bang your feet or knees on it and was too shallow to swim to the end, but was nice to have a heated pool available.

2026-06-07 • via Nuitee
T
Tariq • solo_traveller • gb
7
2026-06-05 • via Nuitee
O
ogooluwa • couple • gb
4
2026-05-31 • via Nuitee
A
Aneta • solo_traveller • gb
9
Thank you, TJ and Zoe, for an amazing holiday.
Pros:

The hotel staff were fantastic – friendly, helpful, and extremely hardworking. They took a very individual approach to each guest's needs and always went above and beyond to provide excellent service. The atmosphere was welcoming, and the location was excellent.

Cons:

As there are no mini-fridges in the rooms, it would be very helpful to have an ice machine available for guests to use during the hours when the bar is closed. It would also be great to have some background music by the pool to create a more enjoyable atmosphere.

2026-05-30 • via Nuitee
M
Magnus • couple • se
2
Avoid, there must be better options!
Pros:

The view

Cons:

The whole place seemed to be very empty. No one was there when arriving, very strange layout of the hotel. We found out later that no breakfast was being served since there was a lack of staff. Not the kind of surprise you want since when staying for only a couple of nights you plan according to what is stated when you book.

2026-05-30 • via Nuitee
O
Omar • couple • gb
1
Pros:

Location

Cons:

The place is horrible, if you are looking for something decent, look elsewhere. The room was not clean (trash under the bed), there is literally no service provided by the hotel, no fresh towels or beddings (you need to magically find them yourself). It was very hot and I asked if they can provide a fan, they said yes, I asked again, they said they will try to find one, asked again end of day, said oh they left it at my door (there was nothing there) so had to stay the whole time without a fan during a heatwave. The bathroom is decaying, mirror light doesnt work, the handle at the door is holding to nothing so almost tripped getting out of the shower. You can hear every breath from the room on top of you, everything is extremely old and broken down, even the wifi was bad!!! Really not worth the money we spent on it

2026-05-26 • via Nuitee
S
Syed Ali • family_with_children • gb
10
Lovely place for a family holiday
Pros:

Lovely location, right by the beach (2 mins walk). Rooms are clean, spacious and comfortable.

2026-04-27 • via Nuitee
E
edwards • family_with_children • gb
1
can't wright sentence did not stay
Pros:

there was no breakfast nothing the p[lace was filthy we did not stay found somewhere else

Cons:

everything complete filth

2026-04-23 • via Nuitee
S
Sheenam • couple • in
9
2026-04-22 • via Nuitee
L
Lawrence Cherone • solo_traveller • gb
9
2026-04-16 • via Nuitee
L
Lambert • extended_group • gb
10
Friendly staff and guests
Pros:

Clean and secure parking

Cons:

Nothing

2026-04-13 • via Nuitee
E
Erica • family_with_children • gb
9
Perfect. Just Perfect
Pros:

Just as expected

2026-04-10 • via Nuitee
R
Radheshyam • family_with_children • in
7
2026-04-09 • via Nuitee
G
Gully • couple • gb
8
Relaxing
Pros:

Dog friendly 🤗🐕 Very nice staff

2026-04-07 • via Nuitee
S
Shahid • family_with_children • gb
10
Pros:

Excellent service and very clean. Meet all our expectations. I will give 5 star rating.

2026-04-05 • via Nuitee
J
Jason • family_with_children • gb
10
2026-04-05 • via Nuitee
D
darren • couple • gb
10
Pros:

We really enjoyed our stay here, the staff were lovely and made us welcome.

Nice comfy bed hot shower tea and coffe in our room, very reasonable and all a stones throw from the beach with a great view.

Thanks guys
See you again.

2026-04-05 • via Nuitee
M
mary • family_with_children • gb
8
2026-04-03 • via Nuitee
K
Kharwar • couple • gb
10
Pros:

I like the view from the hotel and even the staff was really friendly and helpful over there. It was a nice and peaceful stay.

2026-03-29 • via Nuitee
A
Archie • family_with_children • gb
10
2026-03-15 • via Nuitee