Faedra Residence

Hotels
8.8 (140 reviews)
14 Agion Deka & Eisodion 7 Chania Crete Agion Deka 14 , Chania Town , gr

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Beautiful design
Helpful staff
Cons:
Cleanliness issues
Poor customer service
Room downgrade

Categories

Cleanliness
6.51
The presence of woodworm and bugs in the room reflects a serious cleanliness issue.
Service
9.48
Reception staff provided an alternative room quickly, but overall customer service was perceived as lacking during the stay.
Location
10
The hotel is in a prime location, right in the heart of the old town.
Room Quality
8.47
The alternative room was smaller and dated compared to the originally booked room, impacting the overall room experience.
Amenities
8.99
Facilities like the rooftop and bar were appreciated, but there were minor issues with furniture.
Value for Money
7.96
Given the woodworm issue and room downgrades, guests felt they did not receive the value expected for the price paid.
Food and Beverage
10
The bar was mentioned positively, although specific food options were not reviewed.
Overall Experience
9.01
Despite high expectations, the stay was significantly marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 19:51

Property Description

Central Location in Chania Town
Faedra Residence, situated in the heart of Chania Town, offers easy access to popular attractions like Koum Kapi Beach and Chania Old Venetian Harbour.

Comfortable and Well-Equipped Rooms
Each room at Faedra Residence is thoughtfully designed with a coffee machine, flat-screen TV, and air conditioning. Guests can enjoy the convenience of a private bathroom with free toiletries and some rooms even feature a balcony.

Convenient Amenities and Services
The hotel provides airport transfers and bicycle rental services, ensuring a hassle-free stay for guests. Additionally, the proximity to Nea Chora Beach and Kucuk Hasan Mosque adds to the appeal of this charming property.

Book your stay at Faedra Residence for a memorable experience in Chania Town.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 140 reviews
Cleanliness: 6.51
Service: 9.48
Location: 10
Room Quality: 8.47
Amenities: 8.99
Value for Money: 7.96
Food and Beverage: 10
Overall Experience: 9.01
A
Alissar couple au
10
Pros:

Location and cleanliness

Cons:

Safe did not work and could do with updating the bathroom

2026-07-23 via Nuitee
T
Trismpioti couple gr
9
2026-07-15 via Nuitee
U
Urszula solo_traveller pl
10
przepiękny pokój z cudnym widokiem z tarasu
Pros:

lokalizacja fantastyczna

2026-06-30 via Nuitee
M
Michael couple gb
10
2026-06-28 via Nuitee
S
Sharon couple gb
8
Really enjoyed our stay in Chania at Faedra Residence. Excellent location. Room 4 is very spacious - more like an apartm
Pros:

Excellent location
Friendly staff
Clean rooms

Cons:

Lots of stairs make this not ideal for those with disabilities- not applicable to us though but worth pointing out

2026-06-26 via Nuitee
S
Stefan couple rs
8
Very good
Pros:

The location is great and the bed is comfortable.
Apartment has a refrigerator.

Cons:

Weak internet and TV had no connection.
It wasn't every day that there were coffee capsules.

2026-06-23 via Nuitee
M
maminiaina sariaka solo_traveller de
10
Perfect for what I was looking for during my stay.
Pros:

Perfect location, very close to the city center and within walking distance of everything. The bed was comfortable, I especially loved the décor—original, stylish, and very well thought out.
I had a very pleasant stay.

Cons:

The internet connection wasn’t always very reliable, possibly due to the building’s concrete structure, but it wasn’t a major issue for my stay.

2026-06-19 via Nuitee
S
Sandra couple gb
8
Incredible boutique hotel with lovely rooms in a trendy neighbourhood
Pros:

Brilliant location ~ right by amazing restaurants and bars and cute coffee cafes. The staff were super friendly and really helpful. They stored my luggage whilst I travelled around Crete. The beds were very comfortable, the cleaning lady came every morning to refresh towels and clean the room. The young ladies on reception were amazing nothing was too much trouble.

Cons:

I first stayed in the suite with a beautiful roof terrace but the umbrella was broken so couldn’t relax on the sun beds as it was too hot. The owner ordered a new one as soon as I told him. The next room I stayed in ~ a lovely double had a leak in the bathroom again the owner said he would have it repaired as a matter of urgency. He was very friendly and professional

2026-06-19 via Nuitee
W
Wendy solo_traveller gb
10
Pros:

The staff were lovely and very friendly and went out of their way to be helpful. The accommodation is very beautiful and had a lovely bar. Our family stayed in the triple and also the rooftop terrace rooms and both provided everything needed to enjoy our holiday. We loved being right in the centre of Chania and would gladly return to this lovely hotel

Cons:

Nothing, loved everything about our stay

2026-06-16 via Nuitee
S
Sandra solo_traveller gb
10
Amazing suites in the heart of the old town
Pros:

The location is amazing, the suite with the roof terrace is fabulous, with sweeping views over the harbour. The room was cleaned every day and the staff were super friendly and helpful. They kindly stored my luggage when I went to Loutro . The cafe / bar is lovely to sit out for a coffee or glass of wine.

Cons:

Nothing every thing was beautiful

2026-06-09 via Nuitee
G
Gianmarco solo_traveller it
2
Cons:

La stanza non era stata pulita

2026-06-06 via Nuitee
A
Araceli solo_traveller pe
10
2026-06-05 via Nuitee
R
Rebecca couple us
9
2026-05-29 via Nuitee
F
flore solo_traveller fr
10
Très agréable chambre au centre de la Canée. À refaire vite !
Pros:

L’emplacement / la qualité du lit / la déco

Cons:

Uniquement 2 capsules de café pour 2 nuits à deux .

2026-05-27 via Nuitee
A
Anna solo_traveller at
10
2026-05-15 via Nuitee
M
mathilde solo_traveller fr
6
Pros:

La chambre est magnifique, les lits confortables, la douche agréable

Cons:

Compliqué de trouver la chambre. Les informations à ce sujet ne sont pas claires du tout. Nous avons vu une seule personne durant notre séjour de 2 nuits. Nous avons eu un minuscule flacon de gel douche alors que nous étions trois pour 2 nuits. Et deux doses de café pour le même nombre de personnes et même durée de séjour. Impossible de réclamer quoi que soit le lendemain car l établissement était fermé et nous n en avions pas été informé. Dommage

2026-05-15 via Nuitee
M
Mary-Jane solo_traveller gb
2
DO NOT STAY HERE.
Pros:

The location was close to everything, and the room was quite large, which was perfect.

Cons:

When I first checked in, absolutely no information or confirmation was asked, I was just handed the room key with very little conversation, which immediately raised security risks. The room was nowhere near sound proof, I had no hot water for half of my stay, the WIFI did not reach my room, and I did not have a functioning "rainfall" shower. There was also a constant leak under the toilet drain, shower dial faulty, shower drain blocked, broken blinds, and the safety deposit box was not big enough to put large devices such as my iPad in. When I complained to staff they simply told me they couldn't do anything. Furthermore, the hair dryer they included in my room was faulty, emitting flames, sparks, and smoke when I used it blowing all the electrics in the hotel. Nobody came to check on me even though it made an insanely loud bang. I also did not have the 'included' iron, slippers, or electric kettle. For the price I paid, I did not receive the majority of the facilities advertised.

2026-05-11 via Nuitee
I
Iryna couple pl
10
Супер
Pros:

Все

Cons:

Нет такого

2026-04-25 via Nuitee
Ειρήνη solo_traveller gr
4
2026-04-23 via Nuitee
F
fouraki couple gr
10
2026-04-08 via Nuitee