Hacienda Panoaya

Hotels
8.8 (95 reviews)
carretera federal mexico - cuautla km58 , Amecameca de Juárez , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Comfortable rooms
Cons:
Limited activity hours
Cold pool water

Categories

Cleanliness
8.7
Clean and comfortable facilities, mentioned positively in multiple reviews.
Service
9.2
Staff described as very friendly and accommodating, enhancing the overall experience.
Location
9.2
Great geographical location with beautiful views, highly appreciated by guests.
Room Quality
8.7
Rooms are comfortable and generally well-maintained.
Amenities
8.7
Various activities available, but some restrictions noted by guests.
Value for Money
8.2
Value perceived as moderate; some inconsistencies in pricing noted.
Food and Beverage
8.7
Food quality praised, but service hours limited.
Overall Experience
9
Overall positive feedback, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:01

Property Description

Luxurious Amenities
Hacienda Panoaya offers a range of luxurious amenities including an outdoor pool, hot tub, and indoor pool for your relaxation and enjoyment.

Breathtaking Views
Wake up to stunning views of the mountains or the lake from select rooms at Hacienda Panoaya. Enjoy the beauty of nature right from your window.

Convenient Location
Situated just 50 km from Mexico City, Hacienda Panoaya provides a convenient escape from the hustle and bustle of the city. With free private parking and easy access to nearby attractions, your stay will be both comfortable and stress-free.

Book your stay at Hacienda Panoaya now for a perfect blend of luxury and tranquility.

Important information:

Please note that a charge will be made to the credit card within two hours of booking, once the charge is made the reservation will be confirmed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 95 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
Y
Yair • family_with_children • mx
10
2026-10-08 • via Nuitee
C
Carlos Arturo Salgado Ordorica • extended_group • mx
8
Lugar espléndido
Pros:

Habitación muy amplia y colchón extra cómodo!
Areas verdes muy bien cuidadas.
Vistas espectaculares.
Sin duda, un lugar para repetir.

Cons:

Quisimos visitar la Hacienda pero el personal no nos permitió pasar porque eran las 5pm, pienso que deberían ser más flexibles y tener un mejor trato con sus clientes, en particular la persona que nos negó el paso fue descortés.

2026-09-09 • via Nuitee
J
Jorge • couple • us
5
2026-09-07 • via Nuitee
R
Rubytzeth • solo_traveller • mx
9
Pros:

La vista estaba hermosa

Cons:

El clima, no vayan en temporada de lluvia no disfrutan la alberca

2026-09-04 • via Nuitee
R
Ricardo • solo_traveller • mx
10
Ampliamente recomendado
Pros:

Todo, comida, amabilidad, personal, comodidad, atención, limpieza, ubicación, actividades, precio, naturaleza, contacto con animales, restaurante, ambiente familiar o en pareja todo absolutamente todo, ampliamente recomendable, sin duda regresare

Cons:

Todo excelente

2026-08-21 • via Nuitee
A
ADOLFO • family_with_children • mx
10
Relajación en los. A pie de los volcanes
Pros:

La habitación con chimenea,la alberca climatizada,la vista,el parque

Cons:

La recepcionista parecía enojada todo el tiempo cuando le preguntaba o le solicitaba algo

2026-08-13 • via Nuitee
H
Hana • couple • gb
1
Disappointing and unprofessional experience
Pros:

-

Cons:

BEWARE - this property contacted me on the day I was due to check in, saying that the room I booked was no longer available and prompting me to book a more expensive room directly with them. This seems very unprofessional. If you made a mistake, you ought to provide the customer with the closest similar room. It seems to me like a strategy to bypass Booking.com and get more money from customers.

2026-08-09 • via Nuitee
M
Meliza Naomi • solo_traveller • mx
10
2026-08-08 • via Nuitee
H
Hector Enrique • family_with_children • mx
9
2026-08-03 • via Nuitee
A
Artuto • family_with_children • mx
7
Mala
Pros:

La tranquilidad por la tarde y noche, con bonita vista.

Cons:

Que el check in se hace cuando ya está cerca el cierre de restaurante y su parque de diversión; la habitación solo ponen dos mini botellitas de agua; no hay restaurante para cenar, uno tiene que salir del hotel para cenar y el desayuno y la comida, pues hay que pagar por separado el buffet.

2026-07-17 • via Nuitee
M
Mónica Michelle • couple • mx
9
Pros:

Hotel muy completo dentro de panohaya, excelente personal

Cons:

Se escucha un poco el ruido de las otras habitaciones

2026-07-11 • via Nuitee
G
Gabby • solo_traveller • mx
10
Si quieres vivir el contacto con la naturaleza, es el lugar ideal
Pros:

La vista, la naturaleza, lo bien que cuidan los jardines, el personal sobre todo el de restaurant

Cons:

La asistencia en recepción por teléfono, es verdad ya no contestan desde las 16 30 hasta el otro día

2026-07-02 • via Nuitee
D
Derek • solo_traveller • us
9
Nice stay. An oasis in a not so very nice town.
Pros:

Room and ability to check out at 1300 hrs.

Cons:

Amecameca is not a very clean town. Lots of poverty and trash in Amecameca.

2026-07-01 • via Nuitee
D
De Jesus Salazar • family_with_children • mx
9
Excelente
Pros:

Las habitaciones muy comodas y limpias.

2026-06-28 • via Nuitee
R
Robert • solo_traveller • ae
9
Gorgeous and homely, love the grounds, the views and the attention to detail
Pros:

Beautiful environment, impeccably clean and tastefully decorated rooms in the simple local style.

Cons:

The hotel provides a continental breakfast but otherwise for meals you must have the buffet in the (very good) restaurant which is a bit limiting (minor issue)

2026-06-20 • via Nuitee
B
Beatriz • couple • mx
8
Genial
Pros:

Muy rico el desayuno y el mesero Omar , super bien

Cons:

El chekin estaría muy bien si fuera mas temprano

2026-06-01 • via Nuitee
L
L'univers De • couple • fr
7
pourrait mieux faire
Pros:

l'emplacement

Cons:

l'horaire du peti dejeuner et le peu d'amabilite du personnel
cela fait dux fois que je viens dans cet hotel et je n'ai pas pu dejeuner car ils servent qu'a partir de 9h quand on veut profiter des ballades en montagne on pourrait esperer qu'ils puissent servir au moins a 8h

2026-05-22 • via Nuitee
V
Vanessa Dalexain • couple • mx
10
2026-05-16 • via Nuitee
M
Monsivais • solo_traveller • mx
10
2026-05-07 • via Nuitee
M
Mario Ivan Estrada Nieto • solo_traveller • mx
9
Pros:

Ubicación

Cons:

El baño está como tapado

2026-05-01 • via Nuitee