Hacienda Panoaya

Hotels
8.8 (89 reviews)
carretera federal mexico - cuautla km58 , Amecameca de Juárez , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Comfortable rooms
Cons:
Limited activity hours
Cold pool water

Categories

Cleanliness
8.7
Clean and comfortable facilities, mentioned positively in multiple reviews.
Service
9.2
Staff described as very friendly and accommodating, enhancing the overall experience.
Location
9.2
Great geographical location with beautiful views, highly appreciated by guests.
Room Quality
8.7
Rooms are comfortable and generally well-maintained.
Amenities
8.7
Various activities available, but some restrictions noted by guests.
Value for Money
8.2
Value perceived as moderate; some inconsistencies in pricing noted.
Food and Beverage
8.7
Food quality praised, but service hours limited.
Overall Experience
9
Overall positive feedback, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:01

Property Description

Luxurious Amenities
Hacienda Panoaya offers a range of luxurious amenities including an outdoor pool, hot tub, and indoor pool for your relaxation and enjoyment.

Breathtaking Views
Wake up to stunning views of the mountains or the lake from select rooms at Hacienda Panoaya. Enjoy the beauty of nature right from your window.

Convenient Location
Situated just 50 km from Mexico City, Hacienda Panoaya provides a convenient escape from the hustle and bustle of the city. With free private parking and easy access to nearby attractions, your stay will be both comfortable and stress-free.

Book your stay at Hacienda Panoaya now for a perfect blend of luxury and tranquility.

Important information:

Please note that a charge will be made to the credit card within two hours of booking, once the charge is made the reservation will be confirmed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 17 years old stay for MXN 400 per person per night when using an existing bed.
    Children up to and including 16 years old stay for MXN 400 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 89 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
M
Mónica Michelle • couple • mx
9
Pros:

Hotel muy completo dentro de panohaya, excelente personal

Cons:

Se escucha un poco el ruido de las otras habitaciones

2026-07-11 • via Nuitee
G
Gabby • solo_traveller • mx
10
Si quieres vivir el contacto con la naturaleza, es el lugar ideal
Pros:

La vista, la naturaleza, lo bien que cuidan los jardines, el personal sobre todo el de restaurant

Cons:

La asistencia en recepción por teléfono, es verdad ya no contestan desde las 16 30 hasta el otro día

2026-07-02 • via Nuitee
D
Derek • solo_traveller • us
9
Nice stay. An oasis in a not so very nice town.
Pros:

Room and ability to check out at 1300 hrs.

Cons:

Amecameca is not a very clean town. Lots of poverty and trash in Amecameca.

2026-07-01 • via Nuitee
D
De Jesus Salazar • family_with_children • mx
9
Excelente
Pros:

Las habitaciones muy comodas y limpias.

2026-06-28 • via Nuitee
R
Robert • solo_traveller • ae
9
Gorgeous and homely, love the grounds, the views and the attention to detail
Pros:

Beautiful environment, impeccably clean and tastefully decorated rooms in the simple local style.

Cons:

The hotel provides a continental breakfast but otherwise for meals you must have the buffet in the (very good) restaurant which is a bit limiting (minor issue)

2026-06-20 • via Nuitee
B
Beatriz • couple • mx
8
Genial
Pros:

Muy rico el desayuno y el mesero Omar , super bien

Cons:

El chekin estaría muy bien si fuera mas temprano

2026-06-01 • via Nuitee
L
L'univers De • couple • fr
7
pourrait mieux faire
Pros:

l'emplacement

Cons:

l'horaire du peti dejeuner et le peu d'amabilite du personnel
cela fait dux fois que je viens dans cet hotel et je n'ai pas pu dejeuner car ils servent qu'a partir de 9h quand on veut profiter des ballades en montagne on pourrait esperer qu'ils puissent servir au moins a 8h

2026-05-22 • via Nuitee
V
Vanessa Dalexain • couple • mx
10
2026-05-16 • via Nuitee
M
Monsivais • solo_traveller • mx
10
2026-05-07 • via Nuitee
M
Mario Ivan Estrada Nieto • solo_traveller • mx
9
Pros:

Ubicación

Cons:

El baño está como tapado

2026-05-01 • via Nuitee
M
Mario Ivan Estrada Nieto • solo_traveller • mx
10
Pros:

La limpieza y la atención del personal todo super bonito

2026-04-16 • via Nuitee
D
Daniel • family_with_children • gb
8
2026-04-07 • via Nuitee
C
Cintia • family_with_children • mx
10
2026-04-01 • via Nuitee
J
Jack • family_with_children • mx
8
Pros:

El lugar

Cons:

La desconeccion entre la estadia y el resto del parque.
El baño no tuvo agua caliente hasta que se informó en recepción para que nos dijeran que teníamos que tener el agua corriendo por 5 minutos una tiradera de agua de a okis

2026-03-30 • via Nuitee
M
Marlene • family_with_children • mx
10
Pros:

La vista

2026-03-22 • via Nuitee
R
Rocío • family_with_children • mx
10
2026-02-23 • via Nuitee
U
Uribe • family_with_children • mx
10
2026-02-11 • via Nuitee
H
heinz • couple • at
6
Nur zum schlafen wäre es ok. Für mehr Zeit vor oft hat es uns nicht gefallen. Das Umfeld ist ein Freizeitpark
Cons:

Zimmer ohne Heizung. Sehr einfaches Mobiliar. Dusche hat nur einen Vorhang, ist das Bad nass, auch der Weg zur Toilette.
Das Restaurant hat schon um 5 geschlossen, Frühstück erst um 9 Uhr in der früh, dieses war allerdings recht gut und gegen Aufpreis kann man am reichhaltigen buffet teilnehmen. In der Nähe gibt es keine alternative.
Der Preis ist zu hoch.

2026-02-10 • via Nuitee
G
Greta • extended_group • be
5
Voldoende voor 1 nacht.
Pros:

De ligging om te wandelen in het nationaal park van de vulkanen

Cons:

Er was een standaard ontbijt dat basic was. Je moet bijbetalen voor het buffet.
Hier was geen duidelijke communicatie rond geweest.
In de badkamer was er geen afscheiding op de vloer voor de douche, dus er komt water bij de wc.

2026-02-10 • via Nuitee
M
MARIBEL • couple • mx
10
paraiso
Pros:

el ambiente y silencio

Cons:

que cuando reservas por internet es mas caro

2026-01-19 • via Nuitee