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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Children's playground
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Sauna
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Dry cleaning
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Massage services
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Games room
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Billiards
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Snack bar
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Lockers
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Pool with view
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Vending machine - drinks
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Water sport facilities on site
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Toilet with grab rails
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Indoor play area
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Vending machine - snacks
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Kid-friendly buffet
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Baby safety gates
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Lower bathroom sink
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Higher level toilet
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Swimming pool toys
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Kids' club
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Emergency cord in bathroom
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Shallow end
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Kids' pool
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Bike tours
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Mobile app for room service
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Themed dinner nights
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Happy hour
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Cooking class
Review Highlights
Categories
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Property Description
Modern Accommodation with Outdoor Pool
Mercure Surabaya, centrally located and just a short drive from Tunjungan Plaza Shopping Mall, offers modern and cosy rooms with an outdoor swimming pool. The rooms are equipped with amenities like cable TV, fridge, and en suite bathrooms.
Convenient Facilities and Services
Guests can enjoy free WiFi, on-site private parking, and access to meeting/banquet facilities. The hotel also provides concierge services, car hire, and a spa and wellness center. Additional complimentary facilities include a fitness center, sauna, and luggage storage.
Diverse Dining Options
Indulge in a variety of culinary experiences at the four on-site dining outlets, offering Chinese, Indonesian, Western, and Japanese cuisines. From Lanhua Restaurant to Coffee Cafe, there's something to satisfy every craving.
Book your stay at Mercure Surabaya for a delightful blend of comfort, convenience, and culinary delights.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for Rp 400,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Personnel adorable et hôtel confortable
Salle de bain propre mais pas au top
Duży pokòj, bardzo duży wybór jedzenia na śniadaniu, bardzo ładny hotel, czysto.
Wybrałem apartament z aneksem kuchennym, jednak w pokoju nie było żadnych naczyń i przyborów by ten aneks wykorzystać. Zadzwoniłem na recepcję z prośbą o talerze, sztućce, noże, deskę, garnek i patelnie, za 15 minut obsługa przyniosła samą patelnie i garnek, wytłumaczyłem co jeszcze potrzebuję, wydawaľo mi zię że obsługa zrozumiała, ale przez 30 minut nikt nie wrócił. Zadzwoniłem kolejny raz na recepcję i wydawało mi się że moja prośba jest dla nich nowa - za kolejne 15 minut dostałem dwa zestawy talerzy, widelce i łyżki (a byliśmy w 3 osoby). Nie dostałem deski, noża, ale już nie miałem siły tłmaczyć czego potrzebuję raz jeszcze. Podsumowując, oczekuję że jeśli biorę pokòj z kuchnią to kuchnia będzie w pełni wyposażonq, bym mógł z niej skorzystać.
There was a lot of options for food. The location in the city is very good. The option of getting breakfast boxes for the midnight Bromo tour was very nice.
We couldnt use the pool on one of the days because apparently its a public pool and there wete swimming lessons. We were not made aware before booking. This affected our stay a lot. Also for some reason we were called by the reception often, 2 times with them being unable to explain to us why they called.
Das sehr nette Personal und das tolle Frühstück
Located closely to shops
Het personeel is vriendelijk, Kamer was mooi en schoon, goed uitgebreid ontbijt
Kwam baby kakkerlak tegen in de kamer, volgende dag in de douchebak. Denk dat ze via het afvoerputje binnen komen. Melding gemaakt bij de receptie en kreeg een upgrade kamer in een nieuwere gedeelte van het hotel. Al was het nog maar voor een dag en een nacht. Een groter en mooiere kamer. Goed opgelost!
The lobby was beautiful.
I can’t believe this is a four star hotel as the room we stayed in was in absolute shambles. The flooring was coming off, one of the lights above the bed didn’t close so we had to call maintenance, black mold in the roll up curtain in the shower(?). Every place was just old and worn down. Worst part was there was absolutely no noise cancellation and you could hear everything from other rooms and the hallway. Might as well had slept with the door open. When we checked in the service was also cold. Breakfast was okay but not super good.
Grandezza Stanza
Grandezza letto
Biancheria
Colazione
Exellent
Nothing
Hotel yang tidak baru, tetapi terawat dengan baik, dengan kamar yang nyaman, etnik, dan kebetulan juga kami dapat menikmati car free day di Hari Minggu di depan hotel,, tersedia makanan dan minuman yang dapat dibeli dengan harga terjangkau dengan rasa hotel. Semua staff melayani dengan sangat baik dan ramah, lokasi hotel yg strategis menambah pengalaman yang menyenangkan. Maju terus Mercure hotel.
Selalu senang menginap di hotel-hotel accor group
Tidak ada
La colazione è fantastica e la stanza molto confortevole
La ragazza della reception non era molto disponibile e la pulizia non era di un albergo di quella categoria
Mostly accessible, lots of restaurants on site, and pool-gym-spa. Loved the hotel driver who gave a great city tour.
Difficult long slope to walk up to the elevators. But found an alternative elevator.
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