Mercure Surabaya Grand Mirama

Hotels
•
Mercure
7.9 (95 reviews)
Jl. Raya Darmo 68-78 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Clean rooms
Cons:
Uncomfortable mattress
Inconvenience for shopping
Unstable wifi

Categories

Cleanliness
7.85
Kamar bersih dan kamar mandi bersih, air panas dingin berfungsi dengan baik.
Service
8.35
Staff ramah, sangat membantu dan perhatian.
Location
8.35
Great location, mudah untuk pengambilan taksi.
Room Quality
7.35
Mattress a bit uncomfortable.
Amenities
7.85
Facilities are decent, includes a large pool.
Value for Money
7.35
Good value considering amenities, but additional breakfast charge.
Food and Beverage
8.35
Variety of local foods and exceptional breakfast options.
Overall Experience
7.75
Overall enjoyable experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:57

Property Description

Modern Accommodation with Outdoor Pool
Mercure Surabaya, centrally located and just a short drive from Tunjungan Plaza Shopping Mall, offers modern and cosy rooms with an outdoor swimming pool. The rooms are equipped with amenities like cable TV, fridge, and en suite bathrooms.

Convenient Facilities and Services
Guests can enjoy free WiFi, on-site private parking, and access to meeting/banquet facilities. The hotel also provides concierge services, car hire, and a spa and wellness center. Additional complimentary facilities include a fitness center, sauna, and luggage storage.

Diverse Dining Options
Indulge in a variety of culinary experiences at the four on-site dining outlets, offering Chinese, Indonesian, Western, and Japanese cuisines. From Lanhua Restaurant to Coffee Cafe, there's something to satisfy every craving.

Book your stay at Mercure Surabaya for a delightful blend of comfort, convenience, and culinary delights.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 400,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 95 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.35
Room Quality: 7.35
Amenities: 7.85
Value for Money: 7.35
Food and Beverage: 8.35
Overall Experience: 7.75
J
JOCELYN • solo_traveller • nc
8
Bien situé
Pros:

Hôtel bien situé en ville, bonne isolation phonique. A 3,5 km de la gare de Gubeng. Un plus pour le personnel notamment Agus et Didick, souriants et toujours prêts à rendre service.

2026-05-22 • via Nuitee
J
JOCELYN • solo_traveller • nc
8
Pros:

Bien situé au centre ville. Pas loin de la gare de Gubeng.

2026-05-22 • via Nuitee
S
stefania • extended_group • it
9
Pros:

Colazione ottima

Cons:

Stanze un po’ rumorose

2026-05-20 • via Nuitee
F
Fiona • couple • id
8
Great location and value for money.
Pros:

The location, friendly staff, there are a variety of restaurants in the hotel.

Cons:

In the morning it can be noisy with people banging on doors.

2026-05-19 • via Nuitee
I
Itty • solo_traveller • sg
5
2026-05-16 • via Nuitee
Y
YU • solo_traveller • cn
10
It's a perfect stay
Pros:

As soon as I walked in, I saw a welcome letter addressed to me on the table. It made me really happy and felt deeply respected. It’s such a wonderful feeling to be valued as a guest. What’s more, my name was printed on the water bottles, which was absolutely thoughtful. Besides, the decoration style here is extremely elegant and timeless.

Cons:

no

2026-05-10 • via Nuitee
S
Siti Hawa Noor • solo_traveller • my
10
Pros:

Everything..

Cons:

None

2026-05-08 • via Nuitee
W
Widiyatmoko • couple • id
7
2026-05-01 • via Nuitee
L
Luis Daniel • solo_traveller • co
10
Excellent option in Sarabaya.
Pros:

Every thing. Staff, Breakfast, comfort. We use the hotel in Surabaya as a Hub to visit different places in Indonesia. Stay there 3 times during our staying in the country.

Cons:

Little far from Restaurants and Commercial Malls

2026-04-24 • via Nuitee
N
Nigel S-H • solo_traveller • gb
7
2026-04-21 • via Nuitee
V
Vitalia • solo_traveller • id
10
2026-04-19 • via Nuitee
R
Ridwan C Kidjo • couple • id
8
2026-04-15 • via Nuitee
G
Giffary Hawan • couple • de
8
2026-04-12 • via Nuitee
G
Giffary Hawan • couple • de
8
2026-04-12 • via Nuitee
H
Harish Gidwani • couple • ae
8
2026-04-07 • via Nuitee
I
Illia • extended_group • ua
9
2026-03-12 • via Nuitee
ファーちゃん • solo_traveller • th
9
2026-03-04 • via Nuitee
E
ELIZA OTNIEL • couple • nl
7
Het was gewoon goed
Pros:

Ontbijt en personeel was vriendelijk.

Cons:

Niet goed gecommuniceerd aan de balie ivm afrekenen van de was

2026-02-27 • via Nuitee
I
IBRAHIM • extended_group • my
8
Good value for money. Good location to shopping malls etc
Pros:

Location

Cons:

Some fixtures are old

2026-02-25 • via Nuitee
T
Tatiek • couple • id
8
2026-01-31 • via Nuitee