Commercial Motel

Hotels
6.8 (3184 reviews)
199 Lachlan Street , Hay , au

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
5.63
Numerous mentions of room cleanliness issues and dead bugs noted.
Service
8.6
Staff described as helpful and accommodating in several reviews.
Location
8.64
Central location with easy access to attractions as per multiple reviews.
Room Quality
6.09
Some reviews indicate decent comfort but also mention problems with old furnishings.
Amenities
5.62
Limited amenities reported, with no crockery available for dining.
Value for Money
7.08
Generally good value for budget accommodation.
Food and Beverage
6.13
Breakfast offerings noted as basic and occasionally lacking in availability.
Overall Experience
6.6
Mixed reviews overall, with some positive aspects overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:48

Property Description

Luxurious Accommodation
Experience comfort and convenience at Commercial Motel in Hay. Each room is thoughtfully equipped with a kettle, private bathroom, flat-screen TV, and air conditioning. Some rooms even feature a charming terrace for a relaxing stay.

Modern Amenities
Enjoy complimentary WiFi and private parking during your visit. The hotel ensures you stay connected and have hassle-free parking throughout your stay.

Convenient Location
Situated just 2 km from Hay Airport, reaching Commercial Motel is a breeze. Whether you're in town for business or leisure, our prime location makes your travel experience seamless.

Book your stay at Commercial Motel now to indulge in these exceptional offerings and make your trip to Hay unforgettable.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.8
Based on 3184 reviews
Cleanliness: 5.63
Service: 8.6
Location: 8.64
Room Quality: 6.09
Amenities: 5.62
Value for Money: 7.08
Food and Beverage: 6.13
Overall Experience: 6.6
C
Carolyn solo_traveller au
6
Pros:

The location and the price was great!

Cons:

The room required maintenance.
There were no hooks to hang clothes, furniture needed repair.

2026-07-04 via Nuitee
K
Kathryn solo_traveller au
8
Reasonably priced comfy bed
Pros:

Lovely staff, comfy beds, good location

Cons:

Pet peeve is when the sink is too small for the kettle or drink bottles to fit under it. Also a shame that breakfast room didnt open until 8am.

2026-07-01 via Nuitee
D
Daniel couple au
8
Pros:

Great value for money. Dog friendly excellent.

2026-06-28 via Nuitee
I
Ian solo_traveller au
8
2026-06-27 via Nuitee
G
Georgina couple au
3
Keep pet friendly rooms for those travelling with pets and don’t expose your other guests to the filth,
Pros:

Location

Cons:

I have stayed at this motel twice before, in rooms upstairs, however, this stay I was booked in a ground floor room. This motel is a pet friendly stay, I do not travel with a pet but the room that I had been booked into had obviously had dogs stay there previously, the carpet was disgusting, grossly dirty and severely stained. I took photos. You could at least clean the carpets after having pets stay.
The toilet didn’t flush well.
The local channels on the TV had only sound, no picture. Could not rectify this with re tuning.
I will never again choose this motel for my stay

2026-06-26 via Nuitee
I
ingrid solo_traveller gb
3
2026-06-22 via Nuitee
D
David solo_traveller au
10
Awesome Service 5 star Accommodation
Pros:

Rooms are spacious and comfortable, off Street parking,

Cons:

Nil

2026-06-22 via Nuitee
L
Lachlan solo_traveller au
8
Pros:

Central location, value and very comfortable bed

2026-06-21 via Nuitee
T
Tony couple au
10
2026-06-20 via Nuitee
S
Sarah solo_traveller au
5
2026-06-20 via Nuitee
P
Paul solo_traveller au
6
Pros:

Location was good. Breakfast was very basic, but the room rate cheap so not expecting more.

2026-06-19 via Nuitee
T
Todd extended_group au
10
2026-06-19 via Nuitee
S
Snehalkumar solo_traveller au
5
Ok
Pros:

Room was clean with double size bed

Cons:

There was no air conditioning in the room. Room did not have any desk. This motel is located 1km away from the train station. It is around 4km away from the domestic airport.

2026-06-17 via Nuitee
H
Height solo_traveller au
7
Pros:

The bed was good.

Cons:

The door was very tricky to open and get the key out.
Also the tea cup were Very Small!!!! Also I did not realise it was it was a old hotel. Findind the entrance to the parking had no signage !! Had to go the the motel next door to find how to get in.

2026-06-16 via Nuitee
J
John solo_traveller au
8
2026-06-16 via Nuitee
S
Stephanie couple au
6
Inexpensive. Good location.
Pros:

Good location.

Cons:

Heating wouldn’t stay on. Went to talk to someone in the office at 5:25pm but no-one there despite signs saying office closed at 6pm.
Breakfast didn’t start until 8am which is too late for anyone trying to get an early start.

2026-06-15 via Nuitee
C
Cheryl couple au
2
Won’t be staying here again
Pros:

It was central to the township

Cons:

The room was ridiculously small, the tv didn’t work, there was no hanging space for clothes, there was nowhere to put your suitcases, no wifi password and no onsite staff assistance.

2026-06-14 via Nuitee
B
Ben extended_group au
8
comfortable
2026-06-14 via Nuitee
G
Gaye family_with_children au
7
Very good location
Pros:

Breakfast being included was a pleasant suprise

Cons:

carpet in the room was just bits and pieces and could really door with being replaced. They look like they were all different off cuts.

2026-06-14 via Nuitee
B
Bruce solo_traveller au
9
2026-06-12 via Nuitee