Malmaison Reading

Hotels
Malmaison
8.4 (2755 reviews)
Station Road , Reading , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Clean facilities
Good breakfast
Cons:
Noise from external sources
Dim lighting in rooms
Broken amenities

Categories

Cleanliness
7.86
While many reviews praised cleanliness, there were concerns about dim lighting and external noise affecting comfort.
Service
8.83
Staff were frequently described as friendly and helpful, contributing positively to the overall experience.
Location
9.07
Multiple reviews highlighted the excellent central location, making it easy to access local amenities.
Room Quality
8.02
Rooms were generally described as spacious and well-appointed, though some noted issues like dim lighting.
Amenities
8.45
Amenities were generally well-received, including quality breakfast and comfortable facilities.
Value for Money
8.31
Many reviews found good value for the price, especially considering the deals offered.
Food and Beverage
8.36
Breakfast options received positive remarks, enhancing the overall experience.
Overall Experience
8.33
Overall guests enjoyed their stay and mentioned the location and service positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:49

Property Description

Historic Charm with Modern Comforts

Unique Heritage: Originally built in 1844 as the Great Western Hotel, this property boasts a rich history as the oldest surviving railway hotel globally.

Central Location: Situated in the heart of the city, guests enjoy easy access to all the city's attractions while experiencing the charm of a bygone era.

Elegant Amenities: Indulge in the chic brasserie, luxurious bar, and versatile meeting facilities within the historic walls of this remarkable hotel.

Experience the perfect blend of history and luxury - book your stay at our historic railway hotel today!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

We have no parking facilities on site and directly outside the hotel there are double red lines which means we do not have a drop off/pick up area for luggage. Before parking in one the recommended car parks below, the best place to park to drop off safely is the Reading Station Short Stay Car Park which is free for 20 minutes and is located opposite the hotel.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish . Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 2755 reviews
Cleanliness: 7.86
Service: 8.83
Location: 9.07
Room Quality: 8.02
Amenities: 8.45
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
V
Victoria solo_traveller gb
9
2026-08-29 via Nuitee
C
Catherine family_with_children gb
10
Great staff make a good stay great
Pros:

Great staff, clean and well laid out room

Cons:

N/A

2026-08-29 via Nuitee
A
andrea solo_traveller gb
3
Break away
Pros:

Location good large bed, but car parking considerable walk away

Cons:

Very poor night's sleep on second night. Despite only request quiet room and prepared to upgrade, Arguing from room next door shouting banging swearing until 3.25 am, when guests were thrown out of hotel. Reported to reception next day only to be informed the hotel had issues with guests in past!!!

2026-08-29 via Nuitee
S
Sandhya Rani couple in
10
2026-08-29 via Nuitee
R
Richard couple gb
8
Great location
Pros:

Good sized room, well equipped. Friendly staff and right by the train station. Very good breakfast

Cons:

Not cheap, but I guess that's how it is.

2026-08-29 via Nuitee
A
AndytheTraveller solo_traveller it
10
2026-08-28 via Nuitee
A
Amarjit couple gb
9
2026-08-25 via Nuitee
N
NEIL WILLETT couple gb
8
Great sleep , super facilities
Cons:

Breakfast expensive , cheaper options in the town .

2026-08-24 via Nuitee
A
Alexandra couple gb
10
Relaxing and very chilled vibe. Went home feeling very relaxed after a 2 night stay. I’ll definitely be back.
Pros:

Liked the feel and decor. Staff were amazing and good very good too. Very clean and felt safe here as a solo female traveller.

Cons:

Nothing

2026-08-24 via Nuitee
K
Kevin solo_traveller gb
10
Pros:

Everything very good

Cons:

Nothing

2026-08-24 via Nuitee
L
Loader solo_traveller gb
8
Weekend in Reading
Pros:

Great location for the railway station and the town centre. Very quiet at night. Great breakfast with many choices.

Cons:

The seal on the shower door wasn't great, so the floor got very wet every time the shower was used.

2026-08-24 via Nuitee
D
Diane family_with_children gb
6
Pros:

The bed was comfortable and the bath was larger then a standard hotel

Cons:

I was asked for a quiet room. The next hotel room had small children who were noise until 7 pm then the pubs were extremely noise until 12 midnight. Then a lorry pull up..Wheeling community bins into the train station until 2 am. Then 5.30 am you could here people going to work. I got 1 hour sleep just before I went to a festival. Not happy

2026-08-24 via Nuitee
C
Cynthia solo_traveller gb
6
Mal Reading
Pros:

Comfy bed,good size tv

Cons:

Taps in bathroom

2026-08-24 via Nuitee
D
David solo_traveller gb
9
2026-08-23 via Nuitee
R
Richard couple gb
8
Very pleasurable
Pros:

Very close to the station, very clean, reception polite and helpful. Air conditioning

2026-08-21 via Nuitee
P
Paul T couple au
6
Good overnighter
Pros:

Rooms were well appointed and staff were pleasant.
Hotel is close to railway station.

Cons:

Our rooms view was of an interior wall. The rooms access required negotiating about 6 steep steps with luggage. The room lighting was dark.

2026-08-21 via Nuitee
A
Anthony couple gb
10
2026-08-21 via Nuitee
D
Darren couple gb
10
2026-08-21 via Nuitee
H
Harry couple gb
1
Expected some compensation still waiting months later
Pros:

Paid for a suite and got a room with no aircon. Was offered a smaller room and wine for compensation. Trying not to drink so asked if they could offer something else. Still waiting months later …….

Cons:

Fan in suite

2026-08-20 via Nuitee
S
Sue Laidlow solo_traveller gb
2
very poor and should have been notified there was no air con. I would have chosen different hotel
Pros:

Location good and breakfast excellent

Cons:

air conditioning was broken down and reception lied about it. Requested a room move to a room with air con as my room in middle of hotel room temp was in excess of 30deg C. Very little sleep woke in a pool of sweat.
Room should not have been let as wa sinhabitable due to heat. It wa snot hot outside but window would not open more than 5cm and noise from outside was like a pack of hyenas all night till 4 am (adjacent late night bar or something going on in alley way).

2026-08-20 via Nuitee