Paradise Malahide

Hotels
8.2 (163 reviews)
B.P 535 Rubona, Rubavu , Gisenyi , rw

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
24-hour front desk
Restaurant
Garden
Pets allowed
Hiking
BBQ facilities
See all facilities

Review Highlights

Pros:
Beautiful location
Amazing staff
Cons:
Cleanliness issues
Old room fittings

Categories

Cleanliness
7.66
Several reviews mentioned issues with cleanliness, including a bit of sand on the room floor.
Service
8.93
Many reviews highlighted the amazing staff and their attentiveness, noting specific individuals who stood out.
Location
9.17
Consistently praised for its beautiful location by the lake.
Room Quality
7.12
Mentioned issues with old mattresses and the need for renovations in rooms.
Amenities
8.65
General satisfaction with amenities, though some could use upgrading.
Value for Money
7.61
Comments indicated mixed feelings regarding pricing and value, with some finding it expensive.
Food and Beverage
8.16
Breakfast received positive remarks but had mentions of limited options.
Overall Experience
8.33
Overall satisfaction noted, with guests expressing a desire to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:39

Property Description

Stunning Views:
Enjoy breathtaking views of the mountains and lakes from select rooms at Paradis Malahide, creating a truly memorable stay.

Delicious Dining:
Indulge in a variety of dining options at our on-site restaurant, offering buffet and à la carte meals. Special diet menus are also available upon request, catering to all guests' needs.

Convenient Amenities:
Benefit from a 24-hour front desk, free WiFi, and free private parking at Paradis Malahide. Additionally, enjoy free evening entertainment and a gift shop on-site for a seamless and enjoyable stay.

To experience these features and more, book your stay at Paradis Malahide today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 14 years old stay for US$25 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 14 years old stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 163 reviews
Cleanliness: 7.66
Service: 8.93
Location: 9.17
Room Quality: 7.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 8.16
Overall Experience: 8.33
B
Brigitte • solo_traveller • fr
8
2026-07-21 • via Nuitee
M
Marlena • extended_group • pl
8
Amazing place
Pros:

We had a wonderful stay overall. The staff were incredibly friendly, welcoming, and always happy to help with anything we needed. The breakfast was delicious, and I was especially pleased to find a vegan option available, which is not always easy to come by. In the evening, the bonfire created a lovely atmosphere, making it a great place to relax and meet other guests. The views are absolutely breathtaking, and the surroundings are truly beautiful. It was also great that kayaks were available to rent, although I found the rental price to be a bit expensive.

Cons:

The property is located right next to a very busy road with frequent truck traffic, which made it difficult to get a good night's sleep. The Wi-Fi connection in the rooms was quite weak, and there was no drinking water provided in the rooms or even available during breakfast, which was surprising and inconvenient. Aside from these issues, we really enjoyed our stay and would happily recommend this place, especially for its stunning location and outstanding hospitality.

2026-07-19 • via Nuitee
C
Chloe • solo_traveller • gb
4
Disappointing and not recommended for solo female travellers
Pros:

The breakfast was great. Some staff were very kind. When the WiFi worked, the signal was strong.

Cons:

As a solo female traveller I felt extremely unsafe at times here. There was a power cut every day meaning one day I had to take work meetings was completely disrupted. I asked at reception and they suggested the generator could be turned on ‘at request’ but I consider electricity to be quite a basic feature of a hotel stay. Water is extremely expensive here - 2500 rwf for a small bottle. I think the business model is very misleading on prices - on multiple occasions I was misquoted a price and later made to pay extra - taxi, a meal and the boat trip. I had one paid meal here and the food took 90 mins to arrive and was cold when it did. The waitress admitted she had stood chatting with my food getting cold. Finally, I was quoted first 40k then ‘50’ for a 1 hour boat trip. When I returned they tried to charge me 50 usd. I didn’t get a full hour and the boat tour asked if he could pick up 1 friend in the way back which ended up being 3 very drunk men and 1 drunk woman, all of whom were shouting and harassing me for the final 20 minutes of the boat ride before returning and being overcharged! I really can’t say strongly enough that single women travelling alone should probably avoid this hotel, despite the kindness of some staff. Also, no campfire every night although they say at reception that they do. The restaurant next door is much cheaper and with fast service.

2026-07-18 • via Nuitee
D
Delva • family_with_children • ht
10
Fantastic time at Paradise Malahide.
Pros:

My family and I spent 4 nights at Paradise Malahide. Not sure what Malahide means, but it was indeed a paradise. The staff was outstanding. They did everything to make us feel at home and welcomed. From the reception to kitchen staff through the support staff, they all did an excellent work. We will definitely go back. I highly recommend the place.

Cons:

The wifi was not working from some accommodation. But it was fine everywhere else. I'm sure the management will do something about that.

2026-07-12 • via Nuitee
M
Monicah • solo_traveller • ke
1
2026-06-15 • via Nuitee
B
Bryan • solo_traveller • us
9
Good Lake Kivu stay
Pros:

Right on the water. Quality staff. I stayed in one of the separate rooms, which are nice with plenty of air and windows.

2026-06-12 • via Nuitee
A
anna • extended_group • il
7
2026-06-02 • via Nuitee
B
Berthe • extended_group • nl
9
Pros:

Lovely place with lovely staff. Would recommend it!

2026-05-06 • via Nuitee
J
Julien • couple • fr
10
Excellent séjour dans un endroit magnifique avec un personnel formidable. Cadré et servi parfait !
Pros:

La localisation et le personnel, le feu le soir sur la terrasse. Le petit déjeuner

Cons:

Un peu bruyant

2026-05-05 • via Nuitee
V
Vytautas • solo_traveller • lt
10
2026-04-30 • via Nuitee
E
Elias • family_with_children • rw
8
2026-04-08 • via Nuitee
N
Nazziwa • family_with_children • rw
3
It's at the lake but has loud bars close by, the staff are great but the rooms were damp and moldy.
Pros:

The staff were exceptional. The lake view outside the room. The food was good.

Cons:

The rooms we got were damp. And the bathrooms were mouldy. That made the bed linen cold too.

2026-04-07 • via Nuitee
O
Ogechukwu Vivian • extended_group • it
4
Couldn’t stay cos of the poor toilet facilities. Had to look for accommodation elsewhere in the night.
Pros:

The staff was superb. The food was very tasty

Cons:

The rooms and toilets need an upgrade

2026-03-24 • via Nuitee
C
Claire • family_with_children • se
10
2026-03-22 • via Nuitee
A
Amy • family_with_children • za
6
A slightly disappointing stay
Pros:

The views of the lake were incredible.
The staff were friendly and really helpful.

Cons:

The bedding was strange and the sheets did not fit the beds properly so they came loose while sleeping.
No hot water for showering on the second night.
No house-cleaning whatsoever.
Restaurant at the hotel is expensive! Literally double what the restaurant next door charges.

2026-03-12 • via Nuitee
C
Cornelius • family_with_children • de
10
2026-03-05 • via Nuitee
M
Martin • solo_traveller • cz
10
2026-02-26 • via Nuitee
E
E • couple • nl
10
Paradijselijk!
Pros:

Heerlijke plek!

Cons:

Een paradijsje, jammer dat er in de omgeving een aantal bars zijn met harde muziek.

2026-02-25 • via Nuitee
E
Ele • extended_group • it
8
2026-02-23 • via Nuitee
E
Eberhard • family_with_children • de
10
Pros:

Tolle Lage am See, schöner Garten, nette Sitzplätze, freundliches Personal

2026-02-10 • via Nuitee