Kazakhstan Express

Hotels
8.3 (5065 reviews)
пр.Достык 52/2 , Almaty , kz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Delicious breakfast
Friendly staff
Cons:
Cleanliness issues
Old furniture
Noisy rooms

Categories

Cleanliness
7.53
Some guests reported issues with room cleanliness and chemical smells.
Service
9
Staff provided good service and were accommodating to guest requests.
Location
9.04
Multiple reviews praised the convenient location of the hotel.
Room Quality
7.99
Rooms were described as comfortable but some had issues with temperature and noise.
Amenities
8.02
General amenities were acceptable, though some reviews noted the need for upgrades.
Value for Money
8.48
Guests felt they received reasonable value for money despite some complaints.
Food and Beverage
8.03
Breakfast received positive mentions but also had mixed reviews regarding cleanliness.
Overall Experience
8.3
Guests expressed an overall positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:43

Property Description

City Views and Relaxation Amenities - Kazakhstan Express in Almaty offers stunning city views from each room, providing a serene backdrop for your stay. Guests can unwind in the sauna and hammam, perfect for relaxation after a day of exploring the city.

Convenient Services and Facilities - Enjoy the convenience of a 24-hour front desk, airport transfers, and free WiFi throughout the property. Indulge in delicious meals at the on-site restaurant, or grab a drink at the bar. The hotel also offers room service for your comfort.

Additional Features for a Comfortable Stay - Kazakhstan Express ensures a comfortable stay with air-conditioned rooms featuring modern amenities like a safety deposit box, TV, and private bathroom. Wake up to a buffet or continental breakfast and take advantage of services like a hairdresser's and business centre.

Experience the best of Almaty at Kazakhstan Express. Book your stay now for a memorable and relaxing getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 5065 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8.3
A
Anara • family_with_children • kz
8
2026-06-20 • via Nuitee
A
Anara • family_with_children • kz
7
Pros:

Питание хорошее, номера чистые

Cons:

Не пополняли гель для душа, карточка от номера 2 раза в день размагничивалась

2026-06-20 • via Nuitee
A
Aleksandr • couple • my
7
Avarage hotel, quite old, the main plus is its location.
Pros:

An amazing location! The view of the nearby mountains is incredible. The hotel is also located at the intersection of central streets, and there are a lot of cafes and restaurants around.

Cons:

The hotel is quite old, which isn’t really a big problem.
What was more irritating was that I left my clothes for laundry and was told they would be ready the next day, but I had to ask about them two or three times before I got them back.

The same happened with the phone in my room. Once I called the reception, there was a problem with it — noise on the line made it difficult for both me and the receptionist to hear each other. I left a complaint about it, and a technician was supposed to come, but no one showed up in the end. So be prepared for this kind of minor irresponsibility.

2026-06-17 • via Nuitee
T
Tetiana • solo_traveller • ua
10
Pros:

Повернусь до вас наступного разу обов’язково

2026-06-17 • via Nuitee
Z
Zalkarbek • couple • kg
9
2026-06-17 • via Nuitee
A
Akaisha • family_with_children • kz
10
Все супер
Pros:

Все

Cons:

Ничего

2026-06-16 • via Nuitee
A
Aleksandr • solo_traveller • ru
8
Pros:

Location, breakfast

Cons:

Bad bathroom design (the shower is broken, it is always the wet floor, there isn't enough space around the toilet)
Actually, room 1914 (we stayed there previous time) is much better than room 1822.

2026-06-16 • via Nuitee
Мадина • solo_traveller • kz
10
Pros:

Все отлично. Вежливый персонал, вкусные завтраки

2026-06-14 • via Nuitee
K
Kristina • couple • kz
9
2026-06-13 • via Nuitee
A
Azamat • family_with_children • kz
10
Pros:

+

2026-06-13 • via Nuitee
T
Tuleeva • family_with_children • kz
1
Pros:

Ужас

2026-06-12 • via Nuitee
A
Astarkulova • solo_traveller • kz
10
Pros:

Всё понравилось.

Cons:

-

2026-06-11 • via Nuitee
M
Mark • solo_traveller • gb
9
2026-06-10 • via Nuitee
S
Sanzhar • solo_traveller • kz
7
2026-06-07 • via Nuitee
A
Algis • solo_traveller • lt
6
2026-06-07 • via Nuitee
S
Sebastian • couple • pl
8
2026-06-07 • via Nuitee
L
Luka • couple • us
10
2026-06-04 • via Nuitee
K
Kunbek • solo_traveller • kz
10
2026-06-04 • via Nuitee
T
Tse Ee (Jeremy) • family_with_children • my
9
Good but going thru rejuvenation of the rooms n public area
Pros:

We stayed for 2 nights in the hotel, the lobby spacious while this hotel is strategically located near the city
This hotel serves good breakfast spread and their staff is so alert.
Every part of the room, toilet are extremely clean. Bed and linens are excellent.
Overall a high standards facilities.
They seem to have a good security team.

Cons:

We stayed for 2 nights in the hotel and rented a car . To our surprise, such a nice hotel does not have their own car parking for guests. When we ask ,mostly ALL front office staff had NO knowledge how parking is charged. They only know it is not complimentary. Booking. Com was also incorrect in their advice about the car parking here. We are surprised booking.com also not aware about this. Looks like everyone is totally “dark” about what is happening.
Hotel staff at Front Office was polite and friendly however they were not given proper communication as to the new parking system for hotel guests. Anyway throughout our stay the parking was free when we told them that we are guest and quote our room no.

The building is undergoing construction at level 12 and there is a lift dedicated to your construction workers however it is not properly programmed “not to open to all other floors”. You also do not place signage in one of the lifts for staff. It only shows inside the lift. Who will know that the lift is meant for workers when it opens at “ground floor” and every floor! This is very embarrassing for us to enter wrong lift. It is good if hotel place proper signages and control your lift especially those not allowed to be used by guests.

Lastly, our family checked in 2 rooms, however one room 1920 which had a double room with two single beds in one room and another a queen bed. To our surprise the room with two single beds has “ no aircond “. It rely on air-conditioning from the next room. As such the other room was warm during afternoon.
To booking.com , hope to give you information that certain floors under rejuvenation.

2026-06-04 • via Nuitee
S
Shorabh • solo_traveller • in
8
2026-06-03 • via Nuitee