IntercityHotel Leiden

Hotels
•
IntercityHotels
8.4 (3383 reviews)
6 Ballonstraat , Leiden , NL

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Excellent location near Leiden Centraal/train station
Clean rooms and modern bathrooms
Friendly and helpful staff; 24-hour reception
Comfortable beds and spacious rooms
Convenient for late arrivals and travel
Good, tasty breakfast (though not extensive)
Cons:
No in-room tea/coffee maker or fridge in many rooms
Heating/ventilation temperature control issues; some rooms cold
Occasional noisy air conditioning
Pillows/beds not comfortable for some guests (back pain)
Breakfast limited for vegetarians and minimal fruit choices
Perceived as relatively expensive / mixed value for money

Categories

Cleanliness
9.2
Multiple guests highlight very clean rooms and well-kept bathrooms; one mention of minor dust in places but overall cleanliness is a strong positive.
Service
9
Staff are regularly described as friendly and helpful (reception and restaurant); 24-hour reception praised for late arrivals. A few comments note a professional but brief reception experience, with one staff member singled out for warmth.
Location
9.6
Consistently praised for being very close to Leiden Centraal/train station and convenient for town, friends/family and late arrivals — clear standout in reviews.
Room Quality
8.2
Rooms described as comfortable, spacious and modern with good beds, but there are repeated notes about temperature control issues (cold rooms, heating/ventilation problems), occasional noisy AC and some guests finding pillows/beds less comfortable.
Amenities
6.2
Many guests note a lack of in-room facilities (no kettle/coffee or tea maker, no fridge) and limited conveniences; this is the most commonly cited shortcoming.
Value for Money
7.8
Mixed comments: some find the price reasonable for the location and quality, while others call the price–quality ratio mediocre or relatively expensive given limited in-room facilities.
Food and Beverage
8.2
Breakfast is generally described as good and tasty though not extensive; limited vegetarian options and a minimal fruit selection noted by some guests.
Overall Experience
9
Overall guest experience is positive—convenient, comfortable and suitable for short stays or late arrivals—tempered by amenities and occasional room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:36

Property Description

Convenient Location
IntercityHotel Leiden, just within 15 km of Paleis Huis Ten Bosch, offers easy access to nearby attractions like Madurodam and TU Delft.

Modern Amenities
The hotel boasts non-smoking rooms with free WiFi, a bar, and a 24-hour front desk for guests' convenience.

Delightful Dining
Guests can start their day with a delicious buffet breakfast during their stay at IntercityHotel Leiden.

Book your stay at IntercityHotel Leiden for a blend of comfort and convenience in Leiden.

Important information:

We do not allow guests leaving their pets unattended on their rooms.

Luggage can be left in the luggage storage but must be picked up on the day of departure.

Bikes are not allowed in the hotel and must be parked at the local bike parking garage.

Please note that, as part of the hotel’s commitment to sustainability, housekeeping is available only on request. Reception can be contacted at any time until 10 AM on the day guests would like their room to be cleaned. Rooms are also automatically cleaned after every third night as part of the regular service.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 3383 reviews
Cleanliness: 9.2
Service: 9
Location: 9.6
Room Quality: 8.2
Amenities: 6.2
Value for Money: 7.8
Food and Beverage: 8.2
Overall Experience: 9
V
VIJAY SHANKAR • couple • gb
8
2026-11-07 • via Nuitee
B
Barbara • family_with_children • be
8
2026-11-06 • via Nuitee
J
Johan • solo_traveller • nl
8
2026-11-06 • via Nuitee
O
Oliver • couple • nl
8
Fijn hotel in het centrum van Leiden
Pros:

Vriendelijk personeel, fijne hotelkamer, prima locatie.

Cons:

De handdoeken roken niet erg fris.

2026-11-06 • via Nuitee
A
Alice • solo_traveller • it
10
2026-11-06 • via Nuitee
F
Frank • couple • us
9
Comfortable, convenient and a good value.
Pros:

The location is excellent, very near the train station and also near an array of restaurants, shops, museums and historic sites and more. You will not need a car to experience Leiden from this reasonably priced hotel.

Cons:

N/A

2026-11-06 • via Nuitee
S
Sanne • extended_group • nl
8
Fijn hotel voor weekendje weg
Pros:

Leuk hotel tegenover het station. Schoon, rustig en goed bed. Ontbijt voldoende keuze! Lekker dichtbij alle leuke restaurantjes en winkels.

2026-11-05 • via Nuitee
A
Ali • solo_traveller • se
10
2026-11-05 • via Nuitee
H
Huguette • extended_group • be
7
Pros:

de rust in het hotel, het vriendelijke personeel en de ligging

Cons:

het ontbijt was niet slecht, maar eentonig en weinig keus.

2026-11-05 • via Nuitee
K
karen • couple • nl
8
Schoon, net hotel
Pros:

Stortdouche

Cons:

Konden geen netflix streamen. Gaf aan no signal. Receptie kon het die avond niet oplossen.

2026-11-05 • via Nuitee
D
Dorota • couple • pl
9
Pros:

Czysto. Wygodne łóżka smaczne śniadania niestety jajecznica z proszku... Poza tym wszystko ok

Cons:

W pokojach ju brak lodówek i minibaru

2026-11-05 • via Nuitee
S
Simon • couple • nl
10
Prima hotel op prima plek
Pros:

Mooie verzorgde kamer. Heerlijke douche en fijn bed. Prima ontbijt, aardig personeel. Prima prijs-kwaliteit verhouding.

Cons:

Niets

2026-11-05 • via Nuitee
Špela • solo_traveller • si
8
2026-11-04 • via Nuitee
E
Erica • solo_traveller • it
7
Ideal location next to Leiden station
Pros:

Location is ideal, next to Leiden station and within walking distance of the centre. Midday checkout very convenient

Cons:

Decor a bit dated. Why block the fridge in the room?

2026-11-04 • via Nuitee
M
Monica • couple • it
9
Qualche precisazione
Pros:

La posizione strategica x la stazione ferroviaria, la tranquillità e la cordialità del personale

Cons:

Che la pulizia camere la si debba chiedere, altrimenti la fanno dopo la 3 notte. Comunque l'ho chiesta dopo la seconda e nessun problema

2026-11-04 • via Nuitee
I
Ineke • solo_traveller • nl
8
Super handig als je met de trein reist, alles verder binnen loopafstand.
Pros:

Goed en gevarieerd ontbijt, ruime kamer, chromecast om eigen streamers te gebruiken

2026-11-04 • via Nuitee
A
Alice • couple • nl
7
Prima
Pros:

Ontbijt was matig.
Niet heel uitgebreid.
Vruchtensap was aangelengd met veel water. Mijn man vond het vies. Hij miste een English breakfast.

Cons:

Als je iets wil kopen bv zakje chips of pinda's is dat enorm duur.
En ik miste een waterkoker en loffiezetapparaatje

2026-11-03 • via Nuitee
L
Laura • solo_traveller • gb
10
2026-11-03 • via Nuitee
P
Peter • couple • hu
9
2026-11-03 • via Nuitee
C
Catalina • solo_traveller • ro
8
Cozy stay
Pros:

Locatia este perfecta, personalul de la receptie atent la nevoile si cerintele clientilor. Camera a fost in regula, silentioasa si un peisaj dragut.

Cons:

Mi as fi dorit sa gasesc in camera niste facilitati de baza pentru o sedere primitoare, cum ar fi: papuci de unica folosinta, ceai, cafea, un fierbator, lingurite, etc, detalii, dar care din punctul meu de vedere ar fi importante. Micul dejun ar fi putut fi mai variat.

2026-11-03 • via Nuitee