Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent Location
Great Service
Cons:
Slow lifts and busy atmosphere
Cold pools

Categories

Cleanliness
8.65
Some reviews noted dirty surroundings with a not-so-great room view.
Service
10
Supportive staff and generally positive sentiments from multiple reviews.
Location
10
Consistently highlighted as excellent by multiple reviewers.
Room Quality
8.65
Some reviews mentioned the room wasn't as expected, and issues with room types.
Amenities
8.65
Noted as having good amenities but impacted by complaints about cold pools.
Value for Money
9.65
Some reviews suggest good value compared to other hotels in the same tier.
Food and Beverage
9.15
Breakfast received praise while room service faced criticism.
Overall Experience
9.65
Overall enjoyment expressed, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 06:36

Property Description

Spectacular Sea Views
Experience breathtaking panoramic views of Mirabello Bay right from your room.

Sophisticated Design
Indulge in luxury and elegance with our sleek and modern architecture.

Modern Amenities
Enjoy access to state-of-the-art conference and wellness facilities during your stay.

To book your stay at the new luxury retreat, visit our website or call us today.

Important information:

Pet-Friendly Policy:
Dogs of max. 6 kg are allowed, subject to presentation of a vaccination certificate (mandatory). Prior arrangement with the Reservations Department is required

Kids Club (seasonal operation) – Kindly check with the Reservations Department for availability and further details.

Complimentary valet parking (20 min notice for car delivery).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.3
Based on 566 reviews
Cleanliness: 8.65
Service: 10
Location: 10
Room Quality: 8.65
Amenities: 8.65
Value for Money: 9.65
Food and Beverage: 9.15
Overall Experience: 9.65
U
Ulla • family_with_children • fi
4
Clean hotel near the beach and close to city center.
Pros:

Location was good. Staff friendly. Excellent breakfast. Nice rooftop bar and pools (2). Private beach.

Cons:

If you are sharing a room you need to know your room mate very well. There’s no privacy in the bathroom and only some in the shower. Plunge pool is a useless feature that made me very unhappy that I paid for it. Beach side sun seats were filthy.

2026-07-11 • via Nuitee
M
matteo • solo_traveller • it
9
Bellissimo, tornerò
Pros:

Ottima colazione con ampia scelta, piscine bellissime,
Personale disponibile e preparato.

Cons:

l'unica pecca la mancanza di una doccia nella piscina grande al 5 piano.
La reception all'accoglienza non mi ha voluto rilasciare una ricevuta cartacea

2026-07-10 • via Nuitee
N
Nadine • extended_group • jo
9
Wonderful! The perfect way to end our trip in Crete!
Pros:

The location was amazing, staff were wonderful & the views were incredible from our room & from the pools.

Cons:

Nothing

2026-07-10 • via Nuitee
Ελενη • couple • gr
8
2026-07-07 • via Nuitee
C
Coline • couple • fr
10
2026-07-05 • via Nuitee
P
Paolakillah • solo_traveller • it
9
Bellissima esperienza
Pros:

Pulizia, comfort ed attenzione ai dettagli. Viaggio in famiglia , posizione perfetta,centro raggiungibile in soli 5 min a piedi.

2026-07-04 • via Nuitee
L
LAURENCE • solo_traveller • fr
10
Très bel hôtel contemporain. Il faudrait trouver une solution /parasols!
Pros:

Le personnel très souriant.
La chambre contemporaine avec un très grand lit.
Les repas d un prix abordable et la qualité des produits.
La situation près du Centre mais très calme.

Cons:

Le petit dejeuner un peu « cantine « et le problème de parasols!
Il faut attendre 11 h la fin du service petit dejeuner pour en obtenir un et après le 1er juillet il y a beaucoup de monde, pas de place pour tous à l ombre!

2026-07-02 • via Nuitee
M
Matthew • couple • fr
10
Pros:

INCROYABLE

Cons:

rien

2026-06-30 • via Nuitee
A
Adi • solo_traveller • il
10
Pros:

מלון פשוט מושלם, חשבו על הכל מהפרטים הקטנים ביותר למען נוחות האורחים. מיקום מעולה, ארוחת בוקר מפנקת, שירות ברמה גבוהה מאוד במיוחד מפקידת הקבלה Vasia שיצאה מגדרה לעזור.

Cons:

לעזוב את כל הטוב הזה 😞

2026-06-25 • via Nuitee
K
kinga • family_with_children • us
10
2026-06-25 • via Nuitee
M
Monir • couple • de
9
2026-06-24 • via Nuitee
N
nicola • couple • gb
8
Pros:

Great location.
Good breakfast selection.
Staff are friendly and helpful.

Cons:

The plunge pool. Pointless.

2026-06-24 • via Nuitee
עליזה • solo_traveller • il
10
Pros:

המלון גדול ומשגר יוקרה, הצוות אדיב והשירות ללא דופי. קיבלנו חדר משודרג עם בריכה פרטית ונוף שלא ישכח. יש מספר בריכות כך שאין עומס. ארוחת הבוקר מגוונת וטובה. המלון נמצא במרחק 7 דק הליכה מהאגם והמרכז.

2026-06-23 • via Nuitee
Y
Yaron • couple • il
9
2026-06-23 • via Nuitee
Y
Yariv • solo_traveller • il
10
Pros:

מיקום , ניקיון, סיוע הצוות

2026-06-22 • via Nuitee
S
Steffen • solo_traveller • de
8
2026-06-20 • via Nuitee
K
Kirshner • couple • il
7
2026-06-19 • via Nuitee
R
Rachel • solo_traveller • ch
10
2026-06-19 • via Nuitee
F
Frédérique • couple • fr
9
Confort. emplacement et vue : idéal
Pros:

Tout était parfait, chambre, piscine , buffet petit dej et restaurant

Cons:

Rien

2026-06-18 • via Nuitee
H
Helen • couple • gb
10
Super stay, quality place, great location.
Pros:

Excellent facilities, fabulous selection for breakfast. The coffee could be better. Not hot enough.
The room was amazing, super large with lots of storage space and great lighting, particularly at night. lovely towels and excellent bedding.

Cons:

Coffee

2026-06-18 • via Nuitee