Bürgerhofhotel

Hotels
7.4 (1837 reviews)
Bürgerstr. 16-18 , Cologne , de

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Easy access to attractions
Cons:
No elevator
No dedicated parking
Noise issues

Categories

Cleanliness
7.06
Generally clean, but there are some concerns about room conditions mentioned.
Service
7.83
Mixed feelings about service, with some guests noting lack of personnel.
Location
8.57
Strongly praised for its central location, particularly near major attractions.
Room Quality
7.22
Rooms are functional but have issues with noise and heating.
Amenities
6.55
Lack of amenities in rooms like tea and coffee facilities mentioned.
Value for Money
7.51
Good value for the location but some guests expect more for price.
Food and Beverage
7.06
Not explicitly mentioned; assumed adequate for a basic hotel.
Overall Experience
7.43
Overall satisfactory experience with notable pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:13

Property Description

Modern Style Rooms with Free WiFi:
Experience the perfect blend of comfort and convenience in our modern-style rooms at Bürgerhofhotel. Stay connected with complimentary WiFi and unwind in a cozy ambiance after a day of exploring the city.

Unique Room Decor:
Indulge in a stay like no other with our rooms boasting unique décor, adding a touch of charm to your experience at Bürgerhofhotel. Each room is thoughtfully designed to provide a memorable and pleasant stay.

Prime Location near Historic Landmarks:
Immerse yourself in the rich history of Cologne with our hotel's prime location beside the iconic Kölner Dom and a short stroll from the picturesque Rhine River. Explore the city's main attractions with ease, all just steps away from our doorstep.

Book your stay at Bürgerhofhotel now and make unforgettable memories in the heart of Cologne!

Important information:

Please note that check-in is only possible until 18:00.

Please inform the property in advance of the estimated time of arrival. This can be noted in the Special Requests box when booking or contact the property directly.

After booking you will receive an email from the property which will specify the instructions for the payment and collecting the keys.

A deposit is not required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 1837 reviews
Cleanliness: 7.06
Service: 7.83
Location: 8.57
Room Quality: 7.22
Amenities: 6.55
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 7.43
C
Ceren • couple • tr
7
2026-05-30 • via Nuitee
T
Tanja und Stephan • solo_traveller • de
8
2026-05-30 • via Nuitee
A
Andreas • solo_traveller • es
7
Pros:

Die Lage mitten in der Altstadt am Alter Markt ist genial. Das Zimmer war schlicht und einfach eingerichtet. Aber alles modern und das Bad schuen sehr neu renoviert zu sein.

Cons:

Ich war in der dritten Etage. Es gibt keinen Fahrstuhl. Rezeption nur immer kurzfristig besetzt. Keine Verbindung zum Personal, als meine Toilettenspülung defekt ging. Der Defekt war nicht das Problem. So etwas kann passieren. Aber kein Kontakt zum Personal möglich.

2026-05-30 • via Nuitee
P
Peggy • solo_traveller • de
8
2026-05-29 • via Nuitee
R
Rushworth • extended_group • gb
7
2026-05-28 • via Nuitee
A
Andrii • couple • de
8
I recommend this place.
Pros:

The room was clean, and the building itself looked fresh and well maintained. The staff, especially the housekeeping team, were very kind and polite. The hotel is located right in the city center, and you can see the cathedral tower from the window — another huge plus. The price-to-quality ratio is excellent.

Cons:

The shower doors were not very convenient and did not close properly, which caused water to spread all over the bathroom after showering.

2026-05-28 • via Nuitee
Q
Qiwen Zhang • solo_traveller • us
8
Pros:

Great location, very close to city center.

Cons:

They didn't have places to store our bikes.

2026-05-26 • via Nuitee
淑真 • couple • tw
5
Pros:

離車站很近

2026-05-25 • via Nuitee
V
Violeta • solo_traveller • lt
10
Pros:

Nuostabi vieta :)

2026-05-25 • via Nuitee
淑真 • solo_traveller • tw
6
2026-05-25 • via Nuitee
J
Jose • solo_traveller • br
10
Pros:

A localização é ótima, check in foi tranquilo.

Cons:

Travesseiros

2026-05-25 • via Nuitee
C
Csaba Gábor • extended_group • hu
7
2026-05-25 • via Nuitee
淑真 • solo_traveller • tw
6
2026-05-25 • via Nuitee
P
Peter • solo_traveller • de
8
2026-05-24 • via Nuitee
M
Mustafa • couple • tr
6
Sadece konumu için otel rezervasyonu yaptık.
Pros:

Konumu güzeldi.

Cons:

Müşteri karşılama iyi olabilirdi.Resepsiyondaki bayan çok sinirliydi .Biraz güleryüzlü olabilirdi.Sorularıma hep tersleyerek cevap verdi.Orada olmalarına rağmen bizi davet edip dinlenmemize imkan vermediler ve yarım saat kapının önünde beklettiler.Hiç hoş değildi.

2026-05-24 • via Nuitee
D
Denis • solo_traveller • ru
8
2026-05-23 • via Nuitee
A
Arnaud • solo_traveller • hk
8
2026-05-20 • via Nuitee
W
Walter Sergio • solo_traveller • de
8
2026-05-20 • via Nuitee
W
Wilhelm Bizjak • solo_traveller • at
9
Pros:

Die Lage ist voll im Zentrum..Top

Cons:

Nichts ... Preis/ Leistung top

2026-05-18 • via Nuitee
N
Nathuan • solo_traveller • it
5
Pros:

Location

Cons:

I couldn't sleep on my first night. There was a group of guys disturbing since around midnight until 2am or later. Entered and left the building many times, shouted, banged doors, had phone conversations on loud speakers... I was already sleeping when they got in and they woke me up. Every time I was about to sleep again, they left or returned, shouting as if they were in a stadium. This was until 2am or later, terrible.

2026-05-18 • via Nuitee