WoolPack By SAFÉRA

Hotels
5.7 (202 reviews)
Lockwood Road WoolPack , Huddersfield , gb

Facilities

Non-smoking rooms
Terrace
Family rooms
Free wired internet
Internet access
Japanese garden

Review Highlights

Pros:
Comfy bed
Good location
Cons:
Poor cleanliness
Broken facilities

Categories

Cleanliness
3.38
Numerous mentions of cigarette burns, holes, and poor condition impacting cleanliness.
Service
6.85
Mixed sentiments; some positive comments regarding key collection, but several complaints about owner responsiveness.
Location
7.39
Several reviews mentioned a decent location, but other factors detracted from the overall experience.
Room Quality
3.84
Complaints about broken furniture and the overall state of the rooms were prevalent.
Amenities
4.87
Basic amenities available but criticism of their condition.
Value for Money
6.83
Some mention of being cheap, but overall disappointment in quality.
Food and Beverage
5.58
Not addressed in reviews; standard quality for this hotel tier.
Overall Experience
6.85
Generally mixed feedback with several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:41

Property Description

Luxurious Accommodation
Enjoy spacious family rooms with stunning garden and city views. Our units feature modern amenities and private bathrooms for a comfortable stay.

Convenient Location
Located just a short distance from popular attractions like Victoria Theatre and White Rose Shopping Centre, WoolPack provides easy access to explore the vibrant city of Huddersfield.

Relaxing Outdoor Spaces
Unwind on our terrace and soak in the serene surroundings. The perfect spot to enjoy a cup of coffee or a refreshing drink after a day of sightseeing.

Experience the best of Huddersfield at WoolPack. Book your stay now for a memorable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.7
Based on 202 reviews
Cleanliness: 3.38
Service: 6.85
Location: 7.39
Room Quality: 3.84
Amenities: 4.87
Value for Money: 6.83
Food and Beverage: 5.58
Overall Experience: 6.85
A
Aniqa solo_traveller gb
1
Pros:

Nothing it was pathetic

Cons:

There were rats and cockroaches all around and bed was hard as rock. The lock code was wrong and nobody replied to messages for hours. Waste of money as we had to book another place for rest of the visit. The light in the bathroom was broken as well.

2026-05-28 via Nuitee
A
Andrew solo_traveller gb
1
Awaiting your response as I didn't stay as couldn't get in property.i would like a refund
2026-05-25 via Nuitee
L
Liam solo_traveller gb
1
2026-05-24 via Nuitee
A
Aimee couple gb
1
Overall a very bad experience and will never book here again
Pros:

Nothing as they cancelled the reservation

Cons:

They cancelled the reservation and didn’t tell us, I had even messaged them and they confirmed my check in time and still didn’t tell me. We also tried to phone them and it didn’t even ring or anything. We had to call booking.com customer service to try contact the property which was when we found out our booking was cancelled. This resulted in a back and forth with them trying to find us a replacement place. Thankfully they found one but this resulted in us driving to Manchester and not getting to bed till 2 am. Luckily I had a car and booking. Com were able to find somewhere to take us

2026-05-24 via Nuitee
T
Townley solo_traveller gb
1
2026-05-21 via Nuitee
S
Shaheen solo_traveller gb
1
2026-05-21 via Nuitee
C
chalise couple gb
5
2026-05-20 via Nuitee
M
Mohamed solo_traveller gb
1
Pros:

The area had a Mosque and shops near by very convenient

Cons:

Evere thing Lock box sticking the toilet seat broken the towel wet toasted not working no fuse in it

2026-05-19 via Nuitee
M
Michael solo_traveller gb
1
2026-05-19 via Nuitee
G
Gemma solo_traveller gb
1
Worst place ever
Pros:

Nothing

Cons:

No communication, luckily someone in another room helped me as they had a number as the numbergiven doesn't work. No toilet roll. Couldn't see in the bathroom for the dim light. No hot water in the morning. Could've wrote my name in the skirting boards dust. Music played all night. Lots of broken items in room. Awful experience, teenage daughter petrified as it felt so unsafe. Was like a halfway house

2026-05-18 via Nuitee
C
Coleman solo_traveller gb
1
DONT
Pros:

nothing it was a disgrace
the shower had mould in it
bathroom was not clean
bedroom was horrible it was filthy dirty
bed was broke
needles were left on the outside of the windowsill
rats were surrounding the property
was a shared living room and kitchen and there was other people being very loud banging screaming and shouting

Cons:

the shower had mould in it
bathroom was not clean
bedroom was horrible it was filthy dirty
bed was broke
needles were left on the outside of the windowsill
rats were surrounding the property
was a shared living room and kitchen and there was other people being very loud banging screaming and shouting

2026-05-18 via Nuitee
C
Caroline solo_traveller gb
5
Pros:

How clean it was.

Cons:

No hot water in the shower.
The rooms where cold.
The oven in the communal kitchen didn't work.
I was given the wrong door key to walk in and find someone in my room.
I had been sent to the wrong room.

2026-05-14 via Nuitee
M
Michael solo_traveller gb
1
The worst stay even worse customer support
Pros:

Nothing. I've stayed in many dozens of hotels and apartments as a business traveller. This was horrific.

Cons:

First and foremost booking.com. I was locked out of the apartment as the person had changed the key code tomdroo people accessing during daytime hours so was left unable to gain access or contact the owner for 3 hours. Booking.com we're useless. I was awarded £9.83 from booking.com. The room had a missing smoke alarm, missing lightbulbs and light fixture hanging off the ceiling in the bathroom. The sink and shower were filthy. The aprtment block was loud with people coming and going throughout. The bedside table was covered in cigarette burns and the room smelled of damp. This experience and especially how booking.com have dealt with it means I will be terminating mine and my companies use of the platform.

2026-05-14 via Nuitee
P
Phillip solo_traveller gb
1
2026-05-13 via Nuitee
C
Caroline solo_traveller gb
6
Pros:

There was no hot water to be able to shower and the rooms sre freezing..other than that there was no issues.

Cons:

Request the shower gived out hot water snd then maybe have some form of heating in the rooms that warmed the rooms up and worked.

2026-05-12 via Nuitee
I
imran solo_traveller gb
10
Pros:

10:10

2026-05-08 via Nuitee
M
Mandy solo_traveller gb
1
Awful and frightening
Pros:

Nothing

Cons:

When i arrived i had booked a room with a bath. There was no bath and the room was very dirty. The toilet seat was broken. Even worse i was in bed when a man walked in my room stating he had the passcode as he had booked the room for four nights. He hovered until i asked him to leave. I could not lock the room form the inside and so i was awake all night worried he would come in. I am a single woman so was a frightening experience. I contacted the own and no answer. They emailed and said it was sorted and then did not respond.

2026-05-08 via Nuitee
G
Gilly solo_traveller gb
1
2026-05-07 via Nuitee
B
Bryn couple gb
1
Could not enter property
Pros:

Nothing

Cons:

Everything

2026-05-06 via Nuitee
N
Norbert couple gb
8
2026-04-30 via Nuitee