Baloci

No hangers in wardrobe (two used for robes). No little snacks. Shower leaked all over the bathroom

It isn’t staffed overnight, so if there was a problem, you have to make contact with the night Porter.
We had no milk in the room, which meant we couldn’t have tea (wasn’t worth contacting the night Porter for, but frustrating all the same). The TV remote didn’t work, I was unable to adjust the sound, it was far too loud for the time of night.
There was no free bottled water in the room, you had to purchase it for £6. It was also quite stuffy without Aircon. That being told these are only minor issues and would absolutely stay at this location again. It would be handy to have more staff as they seem to be run ragged doing lots of different things. the Hotel doesn’t serve breakfast but there is an amazing little café next door that I completely recommend.
If you stay in the Marco Polo room and Babylon, they are on the third floor so if you struggle with stairs, it might not be for you.

Communication between staff.

Nothing.

Took 10 minutes to find someone to check-in. No physical door key, you need to download an email, then download an app to unlock the front door and room which was a faff as I didn’t have reception inside the building.

Nothing it was all lovely

All good

Restaurant not open
no breakfast or evening meal available

No a/c , and food wasn’t the best

Style won out over substance. Very little practicality. Insufficient seating. Kettle broken and no replacement available. Fridge not working. Room not made up even though we were out all day was told that we hadn’t put a card in the door but nor did we hang a do not disturb sign and they could tell the room was empty when they came to remove the broken kettle.

Staff fairly useless. Absolutely no value for money.

I paid for the Alexander room for my partners birthday treat, specifically because it has the steam room. It did not work. I originally asked for a refund when offered a resolution but this proved difficult due to booking through booking.com so we chose to return. However, the steam room still did not work upon our return. We were not informed beforehand, if we had been I would have happily picked a different room.
The fridge was also not cold at all which I think they were aware of as there was not even milk in it to make a cup of tea. In addition, it seemed the previous guests crumbs were left in the empty glass stand that should have housed the complimentary biscuits to go with said tea.
The shower also would not drain, causing the bathroom to flood so we were relocated the following morning to another room to use the shower. The hospitality the second time round was not bad, but quite different to the first stay. I did get an email after asking for feedback. I replied informing them of all of this and am yet to receive a response.

Requested late check out which was approved prior to arrival and reminded on check in however housekeeping staff still asked to leave earlier than arranged which was strange maybe they just need better communication with housekeeping staff when late check outs have been requested

Nothing